TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
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Rated 3 out of 5 by
LeoSworeout from
Hard to delete 39.99 refund total does not change
Unclear on extra charge for taking intuit charge out of refund. Looks bad on purpose. Difficult to remove the 39.99. Software kept asking over and over. Sort of like Fortran do loops from 40 years ago.
Date published: 2023-04-08
Rated 3 out of 5 by
A burnt out loyal user from
Each year seems to become less user-friendly
The complexity of the questioning seems to favor the IRS more than the customer. Many areas seem vague, failing to address the customer's need to not only understand (in leman's terms) why numbers are leaning a certain direction and what the customer can do in the future to try and remedy concerns. Turbo Tax used to review for audit red flags at the end of the tax return build - that no longer seems to be the case. There was a sense of comfort when the user stayed "in the green" after all details were completed correctly. I've leaned more and more toward walking away from Turbo Tax after about two decades (20 years) of use and I think this year is the final nail in the coffin.
Date published: 2023-04-08
Rated 5 out of 5 by
Vickie P Russell from
Awesome
Easy to use and love it. Nothing more to say, it's fine.
Date published: 2023-04-08
Rated 5 out of 5 by
Pilot1960 from
TurboTax is easy to use
2nd full year doing taxes via TurboTax and enjoy the experience
Date published: 2023-04-08
Rated 5 out of 5 by
SnyderAna from
TurboTax highly recommended.
this is the fist time I've used a live expert, and Lisa was amazingly patient. She explained everything in detail whenever i got stuck, provided thorough answers, and responded to all of my questions. i highly recommend her; she is really good at what she does. Lisa, deserves all those five starts and more. Well done! Lisa. thank you!
Date published: 2023-04-08
Rated 5 out of 5 by
Mary Beach G from
Easy to use
Easy to use. Help was easy to use and informative.
Date published: 2023-04-08
Rated 4 out of 5 by
CT Marine from
Turbo Tax is helpful but not flawless.
Have been using Turbo Tax for about 10 - 12 years now and find it quite helpful. However, I do believe that one still needs to know and understand the tax system to some extent. Especially if your return can be more complicated than just a W-2. I would also wish TT would not ask for information from last year's return when it HAS all the data from my last year's return already.
Date published: 2023-04-08
Rated 2 out of 5 by
Xavier05 from
Expensive
Service is always nice, I'm just annoyed by the bombardment of upgrade suggestions to charge more. I had to upgrade to premium because of selling investments (which happened by an auto invested plan with Acorns) and it wasn't obvious at first that I had to pay $100 more to TurboTax since there was an option to select "I don't need to upgrade." Like what? There's conflicting info on the page.
Date published: 2023-04-08
Rated 5 out of 5 by
Tim11186 from
What the wow?! Taxes have never been easier!!!
Fortunately I only had W2's and minimal things to consider but the entire process was extremely streamlined, informative and easy to use. I was surprised at the end that it was already done and over with so quickly and easily!!
Date published: 2023-04-08
Rated 1 out of 5 by
2022 turbotaxreview from
The old interface was way better
The new interface for Turbo Tax is awful. It was way better the last couple of years. It was far easier to follow and understand what was going on through out the filling out and filing process
All TurboTax® Offerings Reviews - Page 3776
Date published: 2023-04-08
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
LeoSworeout from
Hard to delete 39.99 refund total does not change
Unclear on extra charge for taking intuit charge out of refund. Looks bad on purpose. Difficult to remove the 39.99. Software kept asking over and over. Sort of like Fortran do loops from 40 years ago.
Date published: 2023-04-08
Rated 3 out of 5 by
A burnt out loyal user from
Each year seems to become less user-friendly
The complexity of the questioning seems to favor the IRS more than the customer. Many areas seem vague, failing to address the customer's need to not only understand (in leman's terms) why numbers are leaning a certain direction and what the customer can do in the future to try and remedy concerns. Turbo Tax used to review for audit red flags at the end of the tax return build - that no longer seems to be the case. There was a sense of comfort when the user stayed "in the green" after all details were completed correctly. I've leaned more and more toward walking away from Turbo Tax after about two decades (20 years) of use and I think this year is the final nail in the coffin.
Date published: 2023-04-08
Rated 5 out of 5 by
Vickie P Russell from
Awesome
Easy to use and love it. Nothing more to say, it's fine.
Date published: 2023-04-08
Rated 5 out of 5 by
Pilot1960 from
TurboTax is easy to use
2nd full year doing taxes via TurboTax and enjoy the experience
Date published: 2023-04-08
Rated 5 out of 5 by
SnyderAna from
TurboTax highly recommended.
this is the fist time I've used a live expert, and Lisa was amazingly patient. She explained everything in detail whenever i got stuck, provided thorough answers, and responded to all of my questions. i highly recommend her; she is really good at what she does. Lisa, deserves all those five starts and more. Well done! Lisa. thank you!
Date published: 2023-04-08
Rated 5 out of 5 by
Mary Beach G from
Easy to use
Easy to use. Help was easy to use and informative.
Date published: 2023-04-08
Rated 4 out of 5 by
CT Marine from
Turbo Tax is helpful but not flawless.
Have been using Turbo Tax for about 10 - 12 years now and find it quite helpful. However, I do believe that one still needs to know and understand the tax system to some extent. Especially if your return can be more complicated than just a W-2. I would also wish TT would not ask for information from last year's return when it HAS all the data from my last year's return already.
Date published: 2023-04-08
Rated 2 out of 5 by
Xavier05 from
Expensive
Service is always nice, I'm just annoyed by the bombardment of upgrade suggestions to charge more. I had to upgrade to premium because of selling investments (which happened by an auto invested plan with Acorns) and it wasn't obvious at first that I had to pay $100 more to TurboTax since there was an option to select "I don't need to upgrade." Like what? There's conflicting info on the page.
Date published: 2023-04-08
Rated 5 out of 5 by
Tim11186 from
What the wow?! Taxes have never been easier!!!
Fortunately I only had W2's and minimal things to consider but the entire process was extremely streamlined, informative and easy to use. I was surprised at the end that it was already done and over with so quickly and easily!!
Date published: 2023-04-08
Rated 1 out of 5 by
2022 turbotaxreview from
The old interface was way better
The new interface for Turbo Tax is awful. It was way better the last couple of years. It was far easier to follow and understand what was going on through out the filling out and filing process
All TurboTax® Offerings Reviews - Page 3776
Date published: 2023-04-08