TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Does what you need but many flaws Was able to file but ran into way too many problems then expected. One problem notably was not being able to uncheck a selection I mistakenly checked. This mistake didn't allow me to file electronically. It was the withdrawal from 401k do to natural disaster section. Even after selecting no the second time around I would still get the message saying I could not file without reviewing this section. Also, it seemed like every few steps I'd get pushed back a few and have to redo my entries. Not sure if it was deliberate for review but it sure didn't feel like it. Probably won't be coming back next year. The service definitely helps don't get me wrong, but I'm for sure just going to prepare my tax forms myself next year after walking through it. I should mention I'm pretty young and this was the first time doing my taxes.
Date published: 2023-04-09
Rated 3 out of 5 by from too expensive too expensive. a bit too lousy. will ask many prior year questions
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax makes taxes easy! It's so easy to use and walks me through all the possible credits for my situation
Date published: 2023-04-09
Rated 4 out of 5 by from In general, easy to use I have been using TurboTax for years. My tax condition is simple (only one source of income, etc.) so I haven't had issues in using it. Their notes are clear and if you pay you can get help from an expert.
Date published: 2023-04-09
Rated 5 out of 5 by from Easy Peasy Always easy and quick. Also priced well and easy to review!
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is AWESOME Turbo Tax helps alleviates any tax anxiety any person may experience! If you have your forms together, the rest is easy!!!
Date published: 2023-04-09
Rated 2 out of 5 by from TURBO TAX IS NOT WORTH THE MONEY I have had my taxes done by a firm for years and paid minimal prices for filing my simple taxes. Due to moving farther away I chose to try Turbo Tax. It charged double the money of a firm and I had to do everything myself. I called the help number and they gave me a code to use for a discount, which did not work once I entered payment. This service has many hidden fees and does not get it done faster or better than a firm.
Date published: 2023-04-09
Rated 1 out of 5 by from Nope. Turbo Tax would not let me fix an error. 0 stars Turbo Tax would not let me fix and Error while filling out NYS taxes.
Date published: 2023-04-09
Rated 4 out of 5 by from good but limited and can be confusing and frustrat TT is good but limits the deductions you could explore and often continuously asks questions that don't apply. There is no live advisor availability as all of their advertising promotes.
Date published: 2023-04-09
Rated 5 out of 5 by from Fast and easy It had all of my info and was so simple to use. Definitely will use again.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3759
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Does what you need but many flaws Was able to file but ran into way too many problems then expected. One problem notably was not being able to uncheck a selection I mistakenly checked. This mistake didn't allow me to file electronically. It was the withdrawal from 401k do to natural disaster section. Even after selecting no the second time around I would still get the message saying I could not file without reviewing this section. Also, it seemed like every few steps I'd get pushed back a few and have to redo my entries. Not sure if it was deliberate for review but it sure didn't feel like it. Probably won't be coming back next year. The service definitely helps don't get me wrong, but I'm for sure just going to prepare my tax forms myself next year after walking through it. I should mention I'm pretty young and this was the first time doing my taxes.
Date published: 2023-04-09
Rated 3 out of 5 by from too expensive too expensive. a bit too lousy. will ask many prior year questions
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax makes taxes easy! It's so easy to use and walks me through all the possible credits for my situation
Date published: 2023-04-09
Rated 4 out of 5 by from In general, easy to use I have been using TurboTax for years. My tax condition is simple (only one source of income, etc.) so I haven't had issues in using it. Their notes are clear and if you pay you can get help from an expert.
Date published: 2023-04-09
Rated 5 out of 5 by from Easy Peasy Always easy and quick. Also priced well and easy to review!
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is AWESOME Turbo Tax helps alleviates any tax anxiety any person may experience! If you have your forms together, the rest is easy!!!
Date published: 2023-04-09
Rated 2 out of 5 by from TURBO TAX IS NOT WORTH THE MONEY I have had my taxes done by a firm for years and paid minimal prices for filing my simple taxes. Due to moving farther away I chose to try Turbo Tax. It charged double the money of a firm and I had to do everything myself. I called the help number and they gave me a code to use for a discount, which did not work once I entered payment. This service has many hidden fees and does not get it done faster or better than a firm.
Date published: 2023-04-09
Rated 1 out of 5 by from Nope. Turbo Tax would not let me fix an error. 0 stars Turbo Tax would not let me fix and Error while filling out NYS taxes.
Date published: 2023-04-09
Rated 4 out of 5 by from good but limited and can be confusing and frustrat TT is good but limits the deductions you could explore and often continuously asks questions that don't apply. There is no live advisor availability as all of their advertising promotes.
Date published: 2023-04-09
Rated 5 out of 5 by from Fast and easy It had all of my info and was so simple to use. Definitely will use again.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3759