TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Exploitative and buggy I used to rely on Turbotax as my sole tax preparer. It's gotten extremely exploitative in recent years, sneaking in extra cost by defaulting to those features being turned on and only having you see it much higher at the end and go through the million routes to remove them. I really liked the integration and convenience with other systems but I cannot stand it sneaking things in repeatedly anymore and all the other growth initiatives they continually do. It was also extremely buggy where after I removed the premium benefits, the interstitial still popped up! After 15 years, I'm going to find another software.
Date published: 2023-04-19
Rated 5 out of 5 by from awesome yeeeeeee i really enjoy turbo tax it been very helpful and structured to do my own taxes thanks
Date published: 2023-04-19
Rated 1 out of 5 by from Not impressed Not very helpful this year. At the end I ended paying the same price I would have at Jackson Hewitt. I was so unsure of myself this year, I paid for additional services that I most likely won't use or will forget about.
Date published: 2023-04-19
Rated 1 out of 5 by from Little confidence, wasted time, cost keeps rising What a horrible product/company. For the low low price of 200 (didn't we start at free?) you can read your forms in print, digitally, and in their terrible app. Constantly second guessing yourself, the import of documents, and your sanity. Thank god this godawful company lobbies congress to keep this mandatory, impossible task. You'd think they would at LEAST make you feel better while they are still your money. You know, buy me dinner first or something
Date published: 2023-04-19
Rated 4 out of 5 by from its ok it was good easy to use. i will use next year. keep up good work.
Date published: 2023-04-19
Rated 5 out of 5 by from Helpful and awesome I always use turbo tax and very happy and satisfied.
Date published: 2023-04-19
Rated 1 out of 5 by from Pleasant service, exorbitant prices I have been using TurboTax since I began filing taxes. Though I appreciate the service, I only am blessed with the headache of filing taxes, and then have to pay for the pleasure of the headache, because of TurboTax and companies like it. Add that to the long list of things we pay for in the US that in other countries, are automatically deducted without having to pay a third-party to do so.
Date published: 2023-04-19
Rated 3 out of 5 by from bla. didn't really need it, cost too much more than i needed, too much upsell on top of that
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX IS AWESOME AGAIN THIS YEAR! Returned to Turbo Tax for the 20th year, I would not use any other tax program!
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Excellent So easy to use. Have used it for years. Highly recommend.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 375
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Exploitative and buggy I used to rely on Turbotax as my sole tax preparer. It's gotten extremely exploitative in recent years, sneaking in extra cost by defaulting to those features being turned on and only having you see it much higher at the end and go through the million routes to remove them. I really liked the integration and convenience with other systems but I cannot stand it sneaking things in repeatedly anymore and all the other growth initiatives they continually do. It was also extremely buggy where after I removed the premium benefits, the interstitial still popped up! After 15 years, I'm going to find another software.
Date published: 2023-04-19
Rated 5 out of 5 by from awesome yeeeeeee i really enjoy turbo tax it been very helpful and structured to do my own taxes thanks
Date published: 2023-04-19
Rated 1 out of 5 by from Not impressed Not very helpful this year. At the end I ended paying the same price I would have at Jackson Hewitt. I was so unsure of myself this year, I paid for additional services that I most likely won't use or will forget about.
Date published: 2023-04-19
Rated 1 out of 5 by from Little confidence, wasted time, cost keeps rising What a horrible product/company. For the low low price of 200 (didn't we start at free?) you can read your forms in print, digitally, and in their terrible app. Constantly second guessing yourself, the import of documents, and your sanity. Thank god this godawful company lobbies congress to keep this mandatory, impossible task. You'd think they would at LEAST make you feel better while they are still your money. You know, buy me dinner first or something
Date published: 2023-04-19
Rated 4 out of 5 by from its ok it was good easy to use. i will use next year. keep up good work.
Date published: 2023-04-19
Rated 5 out of 5 by from Helpful and awesome I always use turbo tax and very happy and satisfied.
Date published: 2023-04-19
Rated 1 out of 5 by from Pleasant service, exorbitant prices I have been using TurboTax since I began filing taxes. Though I appreciate the service, I only am blessed with the headache of filing taxes, and then have to pay for the pleasure of the headache, because of TurboTax and companies like it. Add that to the long list of things we pay for in the US that in other countries, are automatically deducted without having to pay a third-party to do so.
Date published: 2023-04-19
Rated 3 out of 5 by from bla. didn't really need it, cost too much more than i needed, too much upsell on top of that
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX IS AWESOME AGAIN THIS YEAR! Returned to Turbo Tax for the 20th year, I would not use any other tax program!
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Excellent So easy to use. Have used it for years. Highly recommend.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 375