TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Too many expensive fees This year I got added also a refund processing fee of $39. I had to chose premium $119 option to complete. Annoying. I'll try another tax service provider next year.
Date published: 2023-04-09
Rated 5 out of 5 by from TURBO TAX EASY professional accurate customer oriented fair price
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo tax makes filing taxes easier Walked me through every step made doing my own taxes way easier
Date published: 2023-04-09
Rated 3 out of 5 by from Used to be a better experience putting people into a catch 22 situation is bad form, it took forever to transmit form after paying please clean that up very frustrating
Date published: 2023-04-09
Rated 5 out of 5 by from Super easy really helpful for a young person filing for the first time!
Date published: 2023-04-09
Rated 2 out of 5 by from It gets the job done, but has issues. The user interface is tedious when you want to change specific information. And it keeps trying to upsell their services each time. Very annoying. I ended up having to delete a dependent and re-add them. The program showed them as qualifying for Other Dependent credit when they clearly qualified for the larger Child Tax Credit. I fixed the problem, but would have missed $1,500 of credit if I didn't question the result. The program could not explain why the child did not qualify before I re-added them. It just referenced an "Other disqualifying situation."
Date published: 2023-04-09
Rated 4 out of 5 by from Great exepriance Hard to change something imported from QB. Besides that easy.
Date published: 2023-04-09
Rated 5 out of 5 by from Income tax This was an easy and simple way to navigate and complete my tax returns. Highly recommend
Date published: 2023-04-09
Rated 2 out of 5 by from Too much upselling - just do my taxes. Too much upselling - just do my taxes. Why does Turbo Tax get more expensive every year?
Date published: 2023-04-09
Rated 3 out of 5 by from Good Design, Big Surcharges The design of the mobile website is clean, efficient, seemingly bug-free, informative, and even aesthetically pleasing. With that lovely design comes a barrage of large fees for any situations beside the most basic; a $59 fee for each state return filed if you had any amount of stock or bonds at all, and a $39 fee if you want their charges to come out of your refund for convenience’s sake (which they don’t mention when they first introduce that option). I absolutely support paying for a well rendered service! But when the mobile website’s prices don’t even match the sale on disk version in stores, and sizable fees jump out of the woodwork, you have to wonder just how much of what they ask for is superfluous.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3740
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Too many expensive fees This year I got added also a refund processing fee of $39. I had to chose premium $119 option to complete. Annoying. I'll try another tax service provider next year.
Date published: 2023-04-09
Rated 5 out of 5 by from TURBO TAX EASY professional accurate customer oriented fair price
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo tax makes filing taxes easier Walked me through every step made doing my own taxes way easier
Date published: 2023-04-09
Rated 3 out of 5 by from Used to be a better experience putting people into a catch 22 situation is bad form, it took forever to transmit form after paying please clean that up very frustrating
Date published: 2023-04-09
Rated 5 out of 5 by from Super easy really helpful for a young person filing for the first time!
Date published: 2023-04-09
Rated 2 out of 5 by from It gets the job done, but has issues. The user interface is tedious when you want to change specific information. And it keeps trying to upsell their services each time. Very annoying. I ended up having to delete a dependent and re-add them. The program showed them as qualifying for Other Dependent credit when they clearly qualified for the larger Child Tax Credit. I fixed the problem, but would have missed $1,500 of credit if I didn't question the result. The program could not explain why the child did not qualify before I re-added them. It just referenced an "Other disqualifying situation."
Date published: 2023-04-09
Rated 4 out of 5 by from Great exepriance Hard to change something imported from QB. Besides that easy.
Date published: 2023-04-09
Rated 5 out of 5 by from Income tax This was an easy and simple way to navigate and complete my tax returns. Highly recommend
Date published: 2023-04-09
Rated 2 out of 5 by from Too much upselling - just do my taxes. Too much upselling - just do my taxes. Why does Turbo Tax get more expensive every year?
Date published: 2023-04-09
Rated 3 out of 5 by from Good Design, Big Surcharges The design of the mobile website is clean, efficient, seemingly bug-free, informative, and even aesthetically pleasing. With that lovely design comes a barrage of large fees for any situations beside the most basic; a $59 fee for each state return filed if you had any amount of stock or bonds at all, and a $39 fee if you want their charges to come out of your refund for convenience’s sake (which they don’t mention when they first introduce that option). I absolutely support paying for a well rendered service! But when the mobile website’s prices don’t even match the sale on disk version in stores, and sizable fees jump out of the woodwork, you have to wonder just how much of what they ask for is superfluous.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3740