TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from My last year using TurboTax I've used TurboTax for my taxes since 2015 and this will be my last year. I've used it so I was able to get my full refund and the past few years things have just gone down hill, first my refund gets denied so then I have to mail it in and I didn't get my 2019 taxes until 2021 and now I'm being charged over $100 even though I didn't use any of the add-ons while doing my taxes. I used it because it was free and now its not so this is my last year using TurboTax.
Date published: 2023-04-11
Rated 5 out of 5 by from excellent guidelines and easy to use will use again next year again and recommend to everyone
Date published: 2023-04-11
Rated 4 out of 5 by from seamless product from year to year, mostly Great to pull over most information; some info still requires it to be filled in, even though it hasn't changed in many years. The cost should be stratified; meaning, the easier the return, the less cost it should be. I used to pay around $100, it's now almost $200. My return is not complex.
Date published: 2023-04-11
Rated 3 out of 5 by from ughh I could not finalize my last payment to e-file because I couldn't log in. Ten tries and password changes later it finally took. Also, brokerage accounts were visited but not needed and turbo tax kept making me fill in info that wasn't there. 0.00, no info, random date, etc, to finish filing.
Date published: 2023-04-11
Rated 1 out of 5 by from Worst Version ever Not well programmed or reviewed for bugs. Could not import data from Edward Jones. Problems signing in. Very slow operation on this package. Very expensive
Date published: 2023-04-11
Rated 4 out of 5 by from TURBO TAX IS OK JUST ANOTHER TAX SEASON NO BIGGIE BETTER WHEN INVESTMENT COMPANIES SEND PAPER OR EMAILS FOR YEAR'S TAXES
Date published: 2023-04-11
Rated 5 out of 5 by from Very Happy with Turbotax Amazing. The Help does exactly that. I have been using it for more than ten years.
Date published: 2023-04-11
Rated 1 out of 5 by from Awful, every page is an ad They think everyone is dumb. All they do is push their premium nonsense. every time you click your mouse a pop-up to pay them more comes on the screen.
Date published: 2023-04-11
Rated 5 out of 5 by from Very nice and smooth process My taxes are not too complicated. Almost fun to do with this software. Let's say minimum pain. I recommend it.
Date published: 2023-04-11
Rated 1 out of 5 by from Shady business practices I started my simple file but was upgraded to premium when I did not need it. When I backed out of the pay screen I was charged for premium.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3730
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from My last year using TurboTax I've used TurboTax for my taxes since 2015 and this will be my last year. I've used it so I was able to get my full refund and the past few years things have just gone down hill, first my refund gets denied so then I have to mail it in and I didn't get my 2019 taxes until 2021 and now I'm being charged over $100 even though I didn't use any of the add-ons while doing my taxes. I used it because it was free and now its not so this is my last year using TurboTax.
Date published: 2023-04-11
Rated 5 out of 5 by from excellent guidelines and easy to use will use again next year again and recommend to everyone
Date published: 2023-04-11
Rated 4 out of 5 by from seamless product from year to year, mostly Great to pull over most information; some info still requires it to be filled in, even though it hasn't changed in many years. The cost should be stratified; meaning, the easier the return, the less cost it should be. I used to pay around $100, it's now almost $200. My return is not complex.
Date published: 2023-04-11
Rated 3 out of 5 by from ughh I could not finalize my last payment to e-file because I couldn't log in. Ten tries and password changes later it finally took. Also, brokerage accounts were visited but not needed and turbo tax kept making me fill in info that wasn't there. 0.00, no info, random date, etc, to finish filing.
Date published: 2023-04-11
Rated 1 out of 5 by from Worst Version ever Not well programmed or reviewed for bugs. Could not import data from Edward Jones. Problems signing in. Very slow operation on this package. Very expensive
Date published: 2023-04-11
Rated 4 out of 5 by from TURBO TAX IS OK JUST ANOTHER TAX SEASON NO BIGGIE BETTER WHEN INVESTMENT COMPANIES SEND PAPER OR EMAILS FOR YEAR'S TAXES
Date published: 2023-04-11
Rated 5 out of 5 by from Very Happy with Turbotax Amazing. The Help does exactly that. I have been using it for more than ten years.
Date published: 2023-04-11
Rated 1 out of 5 by from Awful, every page is an ad They think everyone is dumb. All they do is push their premium nonsense. every time you click your mouse a pop-up to pay them more comes on the screen.
Date published: 2023-04-11
Rated 5 out of 5 by from Very nice and smooth process My taxes are not too complicated. Almost fun to do with this software. Let's say minimum pain. I recommend it.
Date published: 2023-04-11
Rated 1 out of 5 by from Shady business practices I started my simple file but was upgraded to premium when I did not need it. When I backed out of the pay screen I was charged for premium.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3730