TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great product. Greater customer service Everything was going perfect and at one point I could not advance to the next section. Called customer service and they walked me through the problem. Very patient.
Date published: 2023-04-09
Rated 4 out of 5 by from Pretty ez and powerful Software is good and catches good returns. Problem is when I make a mistake, sometimes its hard to find/fix the mistake. I was trying to remove a form from tools > delete form and it just would not remove. I called help and they fixed me up fast. So its hard to do somethings, but you are not alone.
Date published: 2023-04-09
Rated 1 out of 5 by from Buggy and Annoying Worst Feature: Doesn't tell you your eligibility for IRA or Roth IRA amount without going through the process of claiming you made a payment. 2nd Worst Feature: Whenever filing returns, I get to the end, hit transmit, and it ALWAYS says "oh, wait, there's an update, let me waste your time by forcing you to download the update, and nothing will change, and it will take quite a few minutes" 3rd Worst Feature: It asks a million questions (that I hesitate to ignore) about details for itemizing taxes, only to of course find that I need to use the standard deduction 4th Worst Feature: There is a continual dialog box (that cannot be clicked, used or dismissed) claiming that Turbotax encountered a problem and wants to send info to Intuit 5th Worst Feature: The amount you charge for additional state forms and e-file is outrageous.
Date published: 2023-04-09
Rated 4 out of 5 by from JOE & TONI'S 2022 TAXES I LIKE TURBO TAX BECAUSE THEY WALK YOU THROUGH EVERYTHING! BUT I FEEL THE CHARGE TOO MUCH FOR THEIR SERVICES.
Date published: 2023-04-09
Rated 5 out of 5 by from Excellent experience Easy to use, had to go backa couple times, it was very easy. Help information contained all realted information.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbotax makes life easy Just enter and magic , your taxes are done. i have used them for seven years and all is good.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo tax I have been using turbo tax for years. The service is greater and betterneach year.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax Premium is Great I am a long time user of Turbo Tax software, more than 20 years, and was as easy this year as ever. The help and explanation sections have improved each year. The E-file process is also easier. I would have to say that the key is it is easy to understand and therefore easy to use.
Date published: 2023-04-09
Rated 5 out of 5 by from Quick and easy TurboTax walked me step by step thru my tax work. Thanks TurboTax
Date published: 2023-04-09
Rated 3 out of 5 by from Held Hostage I did not like the way your app required that you purchase more services before you could proceed to filing. I felt held hostage by you!!!
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3724
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great product. Greater customer service Everything was going perfect and at one point I could not advance to the next section. Called customer service and they walked me through the problem. Very patient.
Date published: 2023-04-09
Rated 4 out of 5 by from Pretty ez and powerful Software is good and catches good returns. Problem is when I make a mistake, sometimes its hard to find/fix the mistake. I was trying to remove a form from tools > delete form and it just would not remove. I called help and they fixed me up fast. So its hard to do somethings, but you are not alone.
Date published: 2023-04-09
Rated 1 out of 5 by from Buggy and Annoying Worst Feature: Doesn't tell you your eligibility for IRA or Roth IRA amount without going through the process of claiming you made a payment. 2nd Worst Feature: Whenever filing returns, I get to the end, hit transmit, and it ALWAYS says "oh, wait, there's an update, let me waste your time by forcing you to download the update, and nothing will change, and it will take quite a few minutes" 3rd Worst Feature: It asks a million questions (that I hesitate to ignore) about details for itemizing taxes, only to of course find that I need to use the standard deduction 4th Worst Feature: There is a continual dialog box (that cannot be clicked, used or dismissed) claiming that Turbotax encountered a problem and wants to send info to Intuit 5th Worst Feature: The amount you charge for additional state forms and e-file is outrageous.
Date published: 2023-04-09
Rated 4 out of 5 by from JOE & TONI'S 2022 TAXES I LIKE TURBO TAX BECAUSE THEY WALK YOU THROUGH EVERYTHING! BUT I FEEL THE CHARGE TOO MUCH FOR THEIR SERVICES.
Date published: 2023-04-09
Rated 5 out of 5 by from Excellent experience Easy to use, had to go backa couple times, it was very easy. Help information contained all realted information.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbotax makes life easy Just enter and magic , your taxes are done. i have used them for seven years and all is good.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo tax I have been using turbo tax for years. The service is greater and betterneach year.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax Premium is Great I am a long time user of Turbo Tax software, more than 20 years, and was as easy this year as ever. The help and explanation sections have improved each year. The E-file process is also easier. I would have to say that the key is it is easy to understand and therefore easy to use.
Date published: 2023-04-09
Rated 5 out of 5 by from Quick and easy TurboTax walked me step by step thru my tax work. Thanks TurboTax
Date published: 2023-04-09
Rated 3 out of 5 by from Held Hostage I did not like the way your app required that you purchase more services before you could proceed to filing. I felt held hostage by you!!!
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3724