TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Expensive I just had to pay out of pocket to use the website. It wouldn't let me use part of my return to pay for it. So stupid
Date published: 2023-04-09
Rated 5 out of 5 by from GREAT AND THE LIVE CHAT IS AWESOME DALE 1518182582 WAS EXCELLANT HELP WITH A QUESTION I HAD
Date published: 2023-04-09
Rated 3 out of 5 by from tt wasnt a great great experience. could give direction on where to locate items
Date published: 2023-04-09
Rated 4 out of 5 by from Mostly Good - Missed the boat with income property TT completely bypassed entering my taxes and expenses for the single family income property rental. I had to manually dig out the form and force TT to visit it. TT completely ignored my RMD, had to manually go back and import from brokerage.
Date published: 2023-04-09
Rated 4 out of 5 by from Easy But Confusing I enjoy Turbo Tax, although when there are errors in the returns, I believe they make it challenging to try and encourage you to use an expert.
Date published: 2023-04-09
Rated 2 out of 5 by from Intuit Transfer Issues I pay for Quickbooks Self-Employed and use Turbotax to file for the past few years. I have had to manually input my information almost every year, I have never had an easy transfer of my information. My mileage, business spending, income, etc. is never transferred over, even when I follow the steps on both quickbooks and turbotax.
Date published: 2023-04-09
Rated 4 out of 5 by from thanks, I've got it done I have used Turbo tax for many years. I will use it again next year.
Date published: 2023-04-09
Rated 1 out of 5 by from Don't choose a higher priced option; can't go back I had to start over entirely, because I didn't want to pay the higher priced option that I chose at the beginning.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo is very helpful. Turbo Tax is great. I am recommending it to other people.
Date published: 2023-04-09
Rated 1 out of 5 by from Exploitative They make it as hard as possible for you to leave once you start using it. They lock your documents behind your continued usage. They're constantly trying to trick you into adding another "service" on top of the already ridiculous fee they charge to file.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3719
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Expensive I just had to pay out of pocket to use the website. It wouldn't let me use part of my return to pay for it. So stupid
Date published: 2023-04-09
Rated 5 out of 5 by from GREAT AND THE LIVE CHAT IS AWESOME DALE 1518182582 WAS EXCELLANT HELP WITH A QUESTION I HAD
Date published: 2023-04-09
Rated 3 out of 5 by from tt wasnt a great great experience. could give direction on where to locate items
Date published: 2023-04-09
Rated 4 out of 5 by from Mostly Good - Missed the boat with income property TT completely bypassed entering my taxes and expenses for the single family income property rental. I had to manually dig out the form and force TT to visit it. TT completely ignored my RMD, had to manually go back and import from brokerage.
Date published: 2023-04-09
Rated 4 out of 5 by from Easy But Confusing I enjoy Turbo Tax, although when there are errors in the returns, I believe they make it challenging to try and encourage you to use an expert.
Date published: 2023-04-09
Rated 2 out of 5 by from Intuit Transfer Issues I pay for Quickbooks Self-Employed and use Turbotax to file for the past few years. I have had to manually input my information almost every year, I have never had an easy transfer of my information. My mileage, business spending, income, etc. is never transferred over, even when I follow the steps on both quickbooks and turbotax.
Date published: 2023-04-09
Rated 4 out of 5 by from thanks, I've got it done I have used Turbo tax for many years. I will use it again next year.
Date published: 2023-04-09
Rated 1 out of 5 by from Don't choose a higher priced option; can't go back I had to start over entirely, because I didn't want to pay the higher priced option that I chose at the beginning.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo is very helpful. Turbo Tax is great. I am recommending it to other people.
Date published: 2023-04-09
Rated 1 out of 5 by from Exploitative They make it as hard as possible for you to leave once you start using it. They lock your documents behind your continued usage. They're constantly trying to trick you into adding another "service" on top of the already ridiculous fee they charge to file.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3719