TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is the BEST Turbo tax is so easy and quick to use. I am a very satisfied customer
Date published: 2023-04-19
Rated 2 out of 5 by from Technical Errors & Not Customer-Friendly Took me almost 3 hours to file due to a technical error on Turbotax's end. They accepted my payment no problem, but the service gave me an error and temporarily wiped my return when it came time to file. After starting over from scratch to no avail, it took a solid 15 minutes to even navigate to a spot where I could get a tech on the phone, and then it took the tech 20 minutes to resolve the issue. And then I had to refresh at least 10 more times after that to get anything to go through. I did check my internet connection, and it was not the issue. Furthermore, while you have the option to upgrade your services during the process, you don't have the option to downgrade. I used Premium in the past, but upon filing my taxes this year, I realized I didn't need anything itemized (i.e. I deleted all of my itemized deductions from my return), but there was no option in the menu panel to downgrade. I either had to start everything over or eat the $120 bucks.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax was easy and helpful Thank you for the ease of this program! It was very fast and simple to use.
Date published: 2023-04-19
Rated 3 out of 5 by from PAINFUL WHEN IT COMES TO RENTAL PROPERTIES Most straightforward things were straightforward. However, I own a rental property in another state and the Turbotax just would not let me check that it was located outside Hawaii, and it kept recycling to require a Hawaii Business ID (for rental income). I tried several times and it just kept erroring out. This is two years I have had to file Hawaii taxes by mail, because it kept erroring out. Please fix this. Also, son is a student, choices below do not account for his status (dependent college age).
Date published: 2023-04-19
Rated 5 out of 5 by from only 2 more years I'm so not ready to even touch on the universal energy that I felt all day, down to pushing this last button for our taxes. The guilt for not having the money to pay for my choices at a substantial higher bracket that we couldn't sustain this year. It's okay I can tighten my belt for 2 more years. Love, Middle Classy Powers
Date published: 2023-04-19
Rated 5 out of 5 by from I am done again.Woohoo! Except for a few spots, it was easy to use. And I will use again.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is great! I have used TuboTax for over 20 years now. I always use TurboTax.
Date published: 2023-04-19
Rated 3 out of 5 by from turbo tax is eay it was simple and easy to complete my taxes on my own and for a first timer. i recommend it for anyone who wants to do their own taxes
Date published: 2023-04-19
Rated 5 out of 5 by from Fast easy It was fast and easy. Just click click and boom done!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is AMAZING We love the Turbo Tax! This is the second time we have used it. Inputting the information is so quick and easy. Definitely using it again!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 372
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the BEST Turbo tax is so easy and quick to use. I am a very satisfied customer
Date published: 2023-04-19
Rated 2 out of 5 by from Technical Errors & Not Customer-Friendly Took me almost 3 hours to file due to a technical error on Turbotax's end. They accepted my payment no problem, but the service gave me an error and temporarily wiped my return when it came time to file. After starting over from scratch to no avail, it took a solid 15 minutes to even navigate to a spot where I could get a tech on the phone, and then it took the tech 20 minutes to resolve the issue. And then I had to refresh at least 10 more times after that to get anything to go through. I did check my internet connection, and it was not the issue. Furthermore, while you have the option to upgrade your services during the process, you don't have the option to downgrade. I used Premium in the past, but upon filing my taxes this year, I realized I didn't need anything itemized (i.e. I deleted all of my itemized deductions from my return), but there was no option in the menu panel to downgrade. I either had to start everything over or eat the $120 bucks.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax was easy and helpful Thank you for the ease of this program! It was very fast and simple to use.
Date published: 2023-04-19
Rated 3 out of 5 by from PAINFUL WHEN IT COMES TO RENTAL PROPERTIES Most straightforward things were straightforward. However, I own a rental property in another state and the Turbotax just would not let me check that it was located outside Hawaii, and it kept recycling to require a Hawaii Business ID (for rental income). I tried several times and it just kept erroring out. This is two years I have had to file Hawaii taxes by mail, because it kept erroring out. Please fix this. Also, son is a student, choices below do not account for his status (dependent college age).
Date published: 2023-04-19
Rated 5 out of 5 by from only 2 more years I'm so not ready to even touch on the universal energy that I felt all day, down to pushing this last button for our taxes. The guilt for not having the money to pay for my choices at a substantial higher bracket that we couldn't sustain this year. It's okay I can tighten my belt for 2 more years. Love, Middle Classy Powers
Date published: 2023-04-19
Rated 5 out of 5 by from I am done again.Woohoo! Except for a few spots, it was easy to use. And I will use again.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is great! I have used TuboTax for over 20 years now. I always use TurboTax.
Date published: 2023-04-19
Rated 3 out of 5 by from turbo tax is eay it was simple and easy to complete my taxes on my own and for a first timer. i recommend it for anyone who wants to do their own taxes
Date published: 2023-04-19
Rated 5 out of 5 by from Fast easy It was fast and easy. Just click click and boom done!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is AMAZING We love the Turbo Tax! This is the second time we have used it. Inputting the information is so quick and easy. Definitely using it again!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 372