TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Quick and easy Tax prep It was a quick and easy process no hassles at all. Helped great with my self employment taxes
Date published: 2023-04-11
Rated 5 out of 5 by from TT is awesome!!! Turbo Tax is very user friendly... Anyone can do their taxes by these super user friendly instructions.
Date published: 2023-04-11
Rated 5 out of 5 by from Good and easy software very friendly and easy software. Used for years and recommend to other people.
Date published: 2023-04-11
Rated 1 out of 5 by from Difficult and confusing to update name Very poor. I changed my name legally in 2022, and the first page of the tax dialogue asks you to confirm contact details, including my deadname/previous name. There was no option to update my name short of trying to contact someone, or proceed with this incorrect information and click a big button saying it was correct. When I tried to contact turbotax, i was given a range of service options I could avail myself with in order to resolve this ($$$). There was no option to speak with a rep to resolve what is a technical/form issue on your end. I sent an email and someone got back to me 5 business days later, and did not resolve it. I suggest you add an option to alter the name on the first page, other than just for a marriage. There needs to be an option for "Court Ordered Name Change". I hope to not be using your product in the future due to this. I do not consent to be contacted regarding this review.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax / 2022 Returns / Exceptional! I found Turbo Tax to be easy to access, easy to use and understand, and its features to be outstanding.
Date published: 2023-04-11
Rated 5 out of 5 by from Great! It was a first time using this service - Pleasantly surprised! Easy to use and entertaining!
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is Simple and Easy!!! This was my first year doing my own taxes and TurboTax Premium made it easy and straightforward!
Date published: 2023-04-11
Rated 5 out of 5 by from Used for many years with complete satisfaction. Complete satisfaction with the multiple live people I have had interactions with.
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax Joy I like everything about Turbo Tax but I wish they would help me when the Federal Return is rejected. Especially when I am not told why it is rejected.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbotax is the Best I have used Turbo Tax for years. It is simple to use and instructions are straight forward. It checks everything to make sure that I pay as necessary or receive a refund if required. I am never concerned that there is an error or I missed anything.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3702
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick and easy Tax prep It was a quick and easy process no hassles at all. Helped great with my self employment taxes
Date published: 2023-04-11
Rated 5 out of 5 by from TT is awesome!!! Turbo Tax is very user friendly... Anyone can do their taxes by these super user friendly instructions.
Date published: 2023-04-11
Rated 5 out of 5 by from Good and easy software very friendly and easy software. Used for years and recommend to other people.
Date published: 2023-04-11
Rated 1 out of 5 by from Difficult and confusing to update name Very poor. I changed my name legally in 2022, and the first page of the tax dialogue asks you to confirm contact details, including my deadname/previous name. There was no option to update my name short of trying to contact someone, or proceed with this incorrect information and click a big button saying it was correct. When I tried to contact turbotax, i was given a range of service options I could avail myself with in order to resolve this ($$$). There was no option to speak with a rep to resolve what is a technical/form issue on your end. I sent an email and someone got back to me 5 business days later, and did not resolve it. I suggest you add an option to alter the name on the first page, other than just for a marriage. There needs to be an option for "Court Ordered Name Change". I hope to not be using your product in the future due to this. I do not consent to be contacted regarding this review.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax / 2022 Returns / Exceptional! I found Turbo Tax to be easy to access, easy to use and understand, and its features to be outstanding.
Date published: 2023-04-11
Rated 5 out of 5 by from Great! It was a first time using this service - Pleasantly surprised! Easy to use and entertaining!
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is Simple and Easy!!! This was my first year doing my own taxes and TurboTax Premium made it easy and straightforward!
Date published: 2023-04-11
Rated 5 out of 5 by from Used for many years with complete satisfaction. Complete satisfaction with the multiple live people I have had interactions with.
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax Joy I like everything about Turbo Tax but I wish they would help me when the Federal Return is rejected. Especially when I am not told why it is rejected.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbotax is the Best I have used Turbo Tax for years. It is simple to use and instructions are straight forward. It checks everything to make sure that I pay as necessary or receive a refund if required. I am never concerned that there is an error or I missed anything.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3702