TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Last Time for Turbo Tax It took over two hours and kept trying to get me to add more expensive services. I later learned that a local CPA will do everything for less than $200. I'm going with her next year. All I have to do is drop everything off and then pick it when it's done.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax proves itself again! As usual, Turbo Tax allows me to submit an accurate return in a very timely manner.
Date published: 2023-04-09
Rated 5 out of 5 by from Finally got it over! I was a little frustrated at first but thanks to the expert reps I was able get thru it. Thanks Turbo Tax.
Date published: 2023-04-09
Rated 2 out of 5 by from LOVE TurboTAX (just not this year) I love TurboTax. I've been using it for 15 years. Never had any issues until this year. Even the service tech/rep was stumped. As it is, I have to PAY to file my one free state tax return, even though TurboTax says I get to file one state return for free. Is spending the money going to hurt me . . . No, of course not. However, the principle behind it is I'm paying 2X for something. Not cool TurboTax
Date published: 2023-04-09
Rated 5 out of 5 by from Easy Peasy I did my return in a half-hour and got to yoga on time.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is Awesome User Friendly and Very helpful. Found Breaks I was unaware of
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax makes tax prep easy My tax expert Sharonda is delightful and really knows what she is doing. She helped me with a few confusing areas and fixed an error that I had made. She also explained my taxes and helped me to plan better for next year. She is fantastic!
Date published: 2023-04-09
Rated 1 out of 5 by from im a low income worker turbo tax costed more than my refund. unaccaptable for someone who doesnt make enough money to begin with
Date published: 2023-04-09
Rated 5 out of 5 by from Overall impressed This is the first time filing my own taxes after years of having a tax associate prepare for me. So much easier than I expected. Questions were answered promptly. I will say that not each tax help associate is equal. My first one, Karen, was phenomenal and well versed. Others just googled the same questions I did- so I didn't like that. Either way, will be back next year.
Date published: 2023-04-09
Rated 5 out of 5 by from Excellent service! Quick and straightforward, we're very satisfied with the service!
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3701
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Last Time for Turbo Tax It took over two hours and kept trying to get me to add more expensive services. I later learned that a local CPA will do everything for less than $200. I'm going with her next year. All I have to do is drop everything off and then pick it when it's done.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax proves itself again! As usual, Turbo Tax allows me to submit an accurate return in a very timely manner.
Date published: 2023-04-09
Rated 5 out of 5 by from Finally got it over! I was a little frustrated at first but thanks to the expert reps I was able get thru it. Thanks Turbo Tax.
Date published: 2023-04-09
Rated 2 out of 5 by from LOVE TurboTAX (just not this year) I love TurboTax. I've been using it for 15 years. Never had any issues until this year. Even the service tech/rep was stumped. As it is, I have to PAY to file my one free state tax return, even though TurboTax says I get to file one state return for free. Is spending the money going to hurt me . . . No, of course not. However, the principle behind it is I'm paying 2X for something. Not cool TurboTax
Date published: 2023-04-09
Rated 5 out of 5 by from Easy Peasy I did my return in a half-hour and got to yoga on time.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is Awesome User Friendly and Very helpful. Found Breaks I was unaware of
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax makes tax prep easy My tax expert Sharonda is delightful and really knows what she is doing. She helped me with a few confusing areas and fixed an error that I had made. She also explained my taxes and helped me to plan better for next year. She is fantastic!
Date published: 2023-04-09
Rated 1 out of 5 by from im a low income worker turbo tax costed more than my refund. unaccaptable for someone who doesnt make enough money to begin with
Date published: 2023-04-09
Rated 5 out of 5 by from Overall impressed This is the first time filing my own taxes after years of having a tax associate prepare for me. So much easier than I expected. Questions were answered promptly. I will say that not each tax help associate is equal. My first one, Karen, was phenomenal and well versed. Others just googled the same questions I did- so I didn't like that. Either way, will be back next year.
Date published: 2023-04-09
Rated 5 out of 5 by from Excellent service! Quick and straightforward, we're very satisfied with the service!
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3701