TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Three stars due to insufficient descriptions I have used TT for decades. Each year there are a handful of frustrations. This year, again, the lack of full explanation of choices for where to enter Longterm care premiums persists. Many other items have additional complications this year and are not well explained. I spent hours attempting to clarify confusions. Also, some data did not carry forward from last year or was no longer calculated. Descriptions for entries did not necessarily match exact wording on forms and their titles. NY return was more confusing than usual (e.g., exemptions for beneficiary IRAs not explained but flagged as incorrect--guessing game or hunt through the NY tax law). This software needs improvement.
Date published: 2023-04-09
Rated 5 out of 5 by from Good job I always hate doing taxes. Turbo tax takes the pain away.
Date published: 2023-04-09
Rated 5 out of 5 by from I appreciate Turbo Tax With several different sources of income and a number of deductibles, it would have more difficult to prepare our tax returns without the clarity afforded by Turbo Tax.
Date published: 2023-04-09
Rated 5 out of 5 by from Excellent Easy to navigate and finish. Good support , timely
Date published: 2023-04-09
Rated 5 out of 5 by from turbo tax is easy to use Turbo Tax is easy to use and helps walk thru doing your return. I changed from H&R Block a few years ago and like Turbo tax better.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is Awesome! So grateful for the ease and instructions that Turbo Tax gives to make filling easy!
Date published: 2023-04-09
Rated 5 out of 5 by from Good experience Very easy to use. Information and support very helpful.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax Review It made it easier to do my taxes, which are quite complicated due to owning businesses
Date published: 2023-04-09
Rated 5 out of 5 by from EASY I have been using Turbo Tax for over 10 years and I just love it! It is so easy to use and affordable.
Date published: 2023-04-09
Rated 2 out of 5 by from TurboTax costs too much You charge too much for doing a simple return. Lower your price!
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3697
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Three stars due to insufficient descriptions I have used TT for decades. Each year there are a handful of frustrations. This year, again, the lack of full explanation of choices for where to enter Longterm care premiums persists. Many other items have additional complications this year and are not well explained. I spent hours attempting to clarify confusions. Also, some data did not carry forward from last year or was no longer calculated. Descriptions for entries did not necessarily match exact wording on forms and their titles. NY return was more confusing than usual (e.g., exemptions for beneficiary IRAs not explained but flagged as incorrect--guessing game or hunt through the NY tax law). This software needs improvement.
Date published: 2023-04-09
Rated 5 out of 5 by from Good job I always hate doing taxes. Turbo tax takes the pain away.
Date published: 2023-04-09
Rated 5 out of 5 by from I appreciate Turbo Tax With several different sources of income and a number of deductibles, it would have more difficult to prepare our tax returns without the clarity afforded by Turbo Tax.
Date published: 2023-04-09
Rated 5 out of 5 by from Excellent Easy to navigate and finish. Good support , timely
Date published: 2023-04-09
Rated 5 out of 5 by from turbo tax is easy to use Turbo Tax is easy to use and helps walk thru doing your return. I changed from H&R Block a few years ago and like Turbo tax better.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is Awesome! So grateful for the ease and instructions that Turbo Tax gives to make filling easy!
Date published: 2023-04-09
Rated 5 out of 5 by from Good experience Very easy to use. Information and support very helpful.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax Review It made it easier to do my taxes, which are quite complicated due to owning businesses
Date published: 2023-04-09
Rated 5 out of 5 by from EASY I have been using Turbo Tax for over 10 years and I just love it! It is so easy to use and affordable.
Date published: 2023-04-09
Rated 2 out of 5 by from TurboTax costs too much You charge too much for doing a simple return. Lower your price!
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3697