TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Quick and easy, Very engaging. Enjoyed speaking with an expert. Tax person was very knowledgeble.
Date published: 2023-04-09
Rated 5 out of 5 by from So easy! I love that everything can be imported, removes a lot of human error and keeps me from having to second guess
Date published: 2023-04-09
Rated 3 out of 5 by from needs improvement in stock options It feels quite slow. It asked less questions than the version last year, which improved the flow. But it failed to ask 1099-Q form in education section. The worst part is for stock options. The software does not know one can sell an option early and buy it later. It forced me to review over a hundred transactions when such thing happens. It took me about two hours to complete the reviews.
Date published: 2023-04-09
Rated 2 out of 5 by from Turbo Tax fair I’ve used turbo tax for years and this year is the first time I found it so difficult. For some reason it was hard to get through.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbotax is a good product, but... Tubotax is a very good product, however, there is a lot of required information that you have to spend a lot of time researching on your own. It will be better to have a seminar to lear before you star the process.
Date published: 2023-04-09
Rated 1 out of 5 by from Info from last year not available! One of the main reasons I used Turbo Tax was that I used it last year. I had to go through that tedious verification to get my AGI from last year. Why do you not have that, and why can I not get my last years return?
Date published: 2023-04-09
Rated 5 out of 5 by from Yevette was a great help to me I have used Turbo tax for many years and the service is always great.
Date published: 2023-04-09
Rated 5 out of 5 by from Did the job Simple,effective and did the job efficiently. Could not be any happier using this software.
Date published: 2023-04-09
Rated 4 out of 5 by from Good Program Limited seasonality is a downer for electronic filing.
Date published: 2023-04-09
Rated 1 out of 5 by from Poor Features and Service I had a problem with e-filing and never was able to. TurboTax stole my money and didn't provide me a refund even though you couldn't E-File. Yes, i appealed and was denied which means you management are okay with getting paid for services not rendered. No can tell me why even i couldn't, even though i called several times. Also, as for features, combine the total tax i pay in the Summary - Tax History, not just my Federal. This is a no brainer. Your fee's are getting to high with worse service. I'm taking by business else where next year.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3658
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick and easy, Very engaging. Enjoyed speaking with an expert. Tax person was very knowledgeble.
Date published: 2023-04-09
Rated 5 out of 5 by from So easy! I love that everything can be imported, removes a lot of human error and keeps me from having to second guess
Date published: 2023-04-09
Rated 3 out of 5 by from needs improvement in stock options It feels quite slow. It asked less questions than the version last year, which improved the flow. But it failed to ask 1099-Q form in education section. The worst part is for stock options. The software does not know one can sell an option early and buy it later. It forced me to review over a hundred transactions when such thing happens. It took me about two hours to complete the reviews.
Date published: 2023-04-09
Rated 2 out of 5 by from Turbo Tax fair I’ve used turbo tax for years and this year is the first time I found it so difficult. For some reason it was hard to get through.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbotax is a good product, but... Tubotax is a very good product, however, there is a lot of required information that you have to spend a lot of time researching on your own. It will be better to have a seminar to lear before you star the process.
Date published: 2023-04-09
Rated 1 out of 5 by from Info from last year not available! One of the main reasons I used Turbo Tax was that I used it last year. I had to go through that tedious verification to get my AGI from last year. Why do you not have that, and why can I not get my last years return?
Date published: 2023-04-09
Rated 5 out of 5 by from Yevette was a great help to me I have used Turbo tax for many years and the service is always great.
Date published: 2023-04-09
Rated 5 out of 5 by from Did the job Simple,effective and did the job efficiently. Could not be any happier using this software.
Date published: 2023-04-09
Rated 4 out of 5 by from Good Program Limited seasonality is a downer for electronic filing.
Date published: 2023-04-09
Rated 1 out of 5 by from Poor Features and Service I had a problem with e-filing and never was able to. TurboTax stole my money and didn't provide me a refund even though you couldn't E-File. Yes, i appealed and was denied which means you management are okay with getting paid for services not rendered. No can tell me why even i couldn't, even though i called several times. Also, as for features, combine the total tax i pay in the Summary - Tax History, not just my Federal. This is a no brainer. Your fee's are getting to high with worse service. I'm taking by business else where next year.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3658