TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy to use. Crosses all T's and dots all I's Second year using turbotax. Easy to use. Enjoy how it pulls in all of your files and saves information year to year.
Date published: 2023-04-10
Rated 1 out of 5 by from turbotax made a horrible mistake last year Last year I submitted my income tax using TurboTax and your software caused a $3000 overpayment in my federal income tax. I cannot trust your software and no one has even apologized or offered a refund for making such a terrible mistake. Thankfully the IRS reviewed the return and told me the exact line you filled out wrong and sent me a $3000 check. I'm very disappointed with your company considering I've been a customer for over 15 years.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is quick and easy I really like the fact that the information for this year's return, if applicable is copied from last year's return saving considerable typing.
Date published: 2023-04-10
Rated 2 out of 5 by from TurboTax is Disappointing I've used TurboTax since the ChipSoft days -- close to 40 years. I do 1040's, 1041's, and 1120's, as well as California 540's, 541's, and 568's. I used to think TurboTax was an excellent piece of software. But it seems that each year it is a little worse than the previous year. There are so many bugs. So many things that don't work. Woefully inadequate Help information. I cringe wondering if I will be able to figure out workarounds for the things that don't work. At least, TurboTax is not insulting and offensive the way QuickBooks is. But it is not the product it once was.
Date published: 2023-04-10
Rated 5 out of 5 by from Satisfied customer of 5 years Quick and easy filing. questions help you to wade through the applications to our finance and self employment requirements.
Date published: 2023-04-10
Rated 5 out of 5 by from Great for Seniors This is not a task I look forward to due to the money I have to pay out to the government but it makes it a lot easier to be able to use this program to get it done quickly. Thank you for having such a program for seniors to use.
Date published: 2023-04-10
Rated 4 out of 5 by from CPA was a lifesaver! I had issues understanding certain things and called the help hotline. Richard was amazing!! Very patient and knowledgeable! Because of him I will definitely use this service again next year!
Date published: 2023-04-10
Rated 5 out of 5 by from Excellent Software Very easy to use, walks and explains every step, high recommend for anyone to easily do your taxes
Date published: 2023-04-10
Rated 5 out of 5 by from Got a refund Discussion with agent... activation code did not work... after trying many times... (clear cookies, cashe, etc) ERROR 630 CAME UP EACH TIME. Agent tried... finally put in for refund for the defective product.
Date published: 2023-04-10
Rated 5 out of 5 by from 2022 Tax Return was Easy So easy, I had W-2's from 4 states, 2 with state tax, 2 without and it wasn't difficult at all!
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3646
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use. Crosses all T's and dots all I's Second year using turbotax. Easy to use. Enjoy how it pulls in all of your files and saves information year to year.
Date published: 2023-04-10
Rated 1 out of 5 by from turbotax made a horrible mistake last year Last year I submitted my income tax using TurboTax and your software caused a $3000 overpayment in my federal income tax. I cannot trust your software and no one has even apologized or offered a refund for making such a terrible mistake. Thankfully the IRS reviewed the return and told me the exact line you filled out wrong and sent me a $3000 check. I'm very disappointed with your company considering I've been a customer for over 15 years.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is quick and easy I really like the fact that the information for this year's return, if applicable is copied from last year's return saving considerable typing.
Date published: 2023-04-10
Rated 2 out of 5 by from TurboTax is Disappointing I've used TurboTax since the ChipSoft days -- close to 40 years. I do 1040's, 1041's, and 1120's, as well as California 540's, 541's, and 568's. I used to think TurboTax was an excellent piece of software. But it seems that each year it is a little worse than the previous year. There are so many bugs. So many things that don't work. Woefully inadequate Help information. I cringe wondering if I will be able to figure out workarounds for the things that don't work. At least, TurboTax is not insulting and offensive the way QuickBooks is. But it is not the product it once was.
Date published: 2023-04-10
Rated 5 out of 5 by from Satisfied customer of 5 years Quick and easy filing. questions help you to wade through the applications to our finance and self employment requirements.
Date published: 2023-04-10
Rated 5 out of 5 by from Great for Seniors This is not a task I look forward to due to the money I have to pay out to the government but it makes it a lot easier to be able to use this program to get it done quickly. Thank you for having such a program for seniors to use.
Date published: 2023-04-10
Rated 4 out of 5 by from CPA was a lifesaver! I had issues understanding certain things and called the help hotline. Richard was amazing!! Very patient and knowledgeable! Because of him I will definitely use this service again next year!
Date published: 2023-04-10
Rated 5 out of 5 by from Excellent Software Very easy to use, walks and explains every step, high recommend for anyone to easily do your taxes
Date published: 2023-04-10
Rated 5 out of 5 by from Got a refund Discussion with agent... activation code did not work... after trying many times... (clear cookies, cashe, etc) ERROR 630 CAME UP EACH TIME. Agent tried... finally put in for refund for the defective product.
Date published: 2023-04-10
Rated 5 out of 5 by from 2022 Tax Return was Easy So easy, I had W-2's from 4 states, 2 with state tax, 2 without and it wasn't difficult at all!
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3646