TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is simple and easy Turbo Tax made filing my return simple and easy to do
Date published: 2023-04-10
Rated 1 out of 5 by from charged me $98 and I dont know why Fees that are charged without my knowledge is not good business.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy to use Easy to use, I've used turbo tax last few years. Will use again
Date published: 2023-04-10
Rated 3 out of 5 by from Good but too expensive. Good service but when you ask question, you need to pay before getting the right answer. It is too expensive too.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo tax is nice Nice to use my first time using it I’m hoping I did everything right
Date published: 2023-04-10
Rated 2 out of 5 by from False promise by turbo tax customer care My wife works for Intuit. We were using discount coupon for turbo tax live permier which is completely taken care by the coupon.I was told by customer care that i can switch to Full service and don't need to pay anything extra for it. But, at the end it asked me to pay 240$. I don't understand why it asked me to pay 240 $ when turbo tax customer care said it will be completely free to switch & use Full service for my account. Please don't give false promise to the customer & I am completely unsatisfied due to this false promise.
Date published: 2023-04-10
Rated 5 out of 5 by from Can't live without you Every year, I dread taxes. Bit, the moment I sit down with Turbo Tax, their motivational cartoon and checking to see how I am doing really gets me going. I have been doing taxes with Turbo Tax since the digital age. I love them! Can't imaging going back to the paper and pencil way of doing taxes again!
Date published: 2023-04-10
Rated 4 out of 5 by from Turbotax 2022 Fed and Dual State Filing Feedback Fed filing excellent, 5/5 stars Dual states (CA+CO) filing: 3/5 stars Annoyingly many open unexplained items and not much details or help for the state computed values that got carries over from FED. Had to assume few items and took default prompted. Took audit protection.
Date published: 2023-04-10
Rated 5 out of 5 by from Excellent I had a good experience with turbo tax. Steven did a good job
Date published: 2023-04-10
Rated 3 out of 5 by from Business product not as easy as personal product I have used Turbo Tax personal products for three decades and find it very easy to use, and has helpful information to especially include the Federal and State tax due/refund amounts right there on the screen. The TurboTax Business product though does not have these information displays for some reason. That's the most important information to see, at all times! Those are the numbers we want to know as we complete our forms. In fact, the only way I know to see the Federal and State tax due/refund amounts in the Business product is to open the Form view and find the values in the forms, which is NOT an easy user experience... or to complete the workflow and prepare to submit the returns, which again is way too late in the process to finally get to see those data. These values should be shown on the main screen at all times like the Personal product those. I can only give 3 stars to the Business product for this, and for the rough interface when trying to complete the forms, and print the PDFs (why not just automatically do this for the state 770C/F form?), where we are required to make manual updates to the forms instead of a smooth completion using the wizard interface. Again, the Personal product does this smoothly. I give the Personal product 5 stars easy. The Business product needs to act more like the Personal product in these ways.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3635
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is simple and easy Turbo Tax made filing my return simple and easy to do
Date published: 2023-04-10
Rated 1 out of 5 by from charged me $98 and I dont know why Fees that are charged without my knowledge is not good business.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy to use Easy to use, I've used turbo tax last few years. Will use again
Date published: 2023-04-10
Rated 3 out of 5 by from Good but too expensive. Good service but when you ask question, you need to pay before getting the right answer. It is too expensive too.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo tax is nice Nice to use my first time using it I’m hoping I did everything right
Date published: 2023-04-10
Rated 2 out of 5 by from False promise by turbo tax customer care My wife works for Intuit. We were using discount coupon for turbo tax live permier which is completely taken care by the coupon.I was told by customer care that i can switch to Full service and don't need to pay anything extra for it. But, at the end it asked me to pay 240$. I don't understand why it asked me to pay 240 $ when turbo tax customer care said it will be completely free to switch & use Full service for my account. Please don't give false promise to the customer & I am completely unsatisfied due to this false promise.
Date published: 2023-04-10
Rated 5 out of 5 by from Can't live without you Every year, I dread taxes. Bit, the moment I sit down with Turbo Tax, their motivational cartoon and checking to see how I am doing really gets me going. I have been doing taxes with Turbo Tax since the digital age. I love them! Can't imaging going back to the paper and pencil way of doing taxes again!
Date published: 2023-04-10
Rated 4 out of 5 by from Turbotax 2022 Fed and Dual State Filing Feedback Fed filing excellent, 5/5 stars Dual states (CA+CO) filing: 3/5 stars Annoyingly many open unexplained items and not much details or help for the state computed values that got carries over from FED. Had to assume few items and took default prompted. Took audit protection.
Date published: 2023-04-10
Rated 5 out of 5 by from Excellent I had a good experience with turbo tax. Steven did a good job
Date published: 2023-04-10
Rated 3 out of 5 by from Business product not as easy as personal product I have used Turbo Tax personal products for three decades and find it very easy to use, and has helpful information to especially include the Federal and State tax due/refund amounts right there on the screen. The TurboTax Business product though does not have these information displays for some reason. That's the most important information to see, at all times! Those are the numbers we want to know as we complete our forms. In fact, the only way I know to see the Federal and State tax due/refund amounts in the Business product is to open the Form view and find the values in the forms, which is NOT an easy user experience... or to complete the workflow and prepare to submit the returns, which again is way too late in the process to finally get to see those data. These values should be shown on the main screen at all times like the Personal product those. I can only give 3 stars to the Business product for this, and for the rough interface when trying to complete the forms, and print the PDFs (why not just automatically do this for the state 770C/F form?), where we are required to make manual updates to the forms instead of a smooth completion using the wizard interface. Again, the Personal product does this smoothly. I give the Personal product 5 stars easy. The Business product needs to act more like the Personal product in these ways.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3635