TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Amazing service Spyros was very informative and helpful and helped me with everything I needed
Date published: 2023-06-12
Rated 1 out of 5 by from Taking advantage of tax payers living abroad I've once again been charged to file my taxes just because I live abroad. I just received money for a class-action suit because of this. Absolutely ridiculous. What's more is you still have to print it and send it in. Next year, I will do this with more time so I can avoid getting ripped off.
Date published: 2023-06-12
Rated 5 out of 5 by from Alisha solved our issues in just a few minutes During the returns review phase, TurboTax found two issues we'd never seen before (we've been using TurboTax for over a decade). I started a chat and immediately asked to talk to a live person. Alisha from TurboTax called me within a couple minutes. I shared my screen with her, and could see her live in person on my screen via video, and she quickly walked me through how to resolve the issues. One of the issues required going to the federal treasury website, so she emailed us the link we needed with instructions to get the info quickly. It worked like a charm! What took us over an hour trying to solve ourselves took only a few minutes with Alisha's guidance. Highly recommend!
Date published: 2023-06-12
Rated 3 out of 5 by from Not super impressed. Hard to figure out what level of service is being paid for. Could get a local pro to do it for a few bucks more. Not impressed.
Date published: 2023-06-12
Rated 5 out of 5 by from Turbo Tax Review I love how easy this process is! The staff is very efficient and kind! This took me way less time to get my taxes done!! I will forever be using this company Harry was wonderful!
Date published: 2023-06-12
Rated 5 out of 5 by from 2021 Taxes It help me a lot. Great program. I will use it again.
Date published: 2023-06-12
Rated 5 out of 5 by from Wonderf Wonderful experience, wonderful experience, wonderful experience, wonderful experience, wonderful experience, wonderful experience
Date published: 2023-06-12
Rated 5 out of 5 by from Taking care of my 2021 &2022 Taxes Very good and supportive i had some issues and the live experts helped me walk through them. when i needed support i started with the chat and soon a expert was with me on screen and fixed my issues.
Date published: 2023-06-12
Rated 5 out of 5 by from Great First Experience! I had a great first experience with Turbo Tax! The system walked you through every step with suggestions and questions that most wouldn't think about. They even checked for additional deductions available to us.
Date published: 2023-06-12
Rated 1 out of 5 by from FREE VERSION IS NOT REALLY FREE We came to find out after we inputted all the info and uploaded all the docs that we were on the Deluxe TURBO TAX and we were never given the FREE OPTION. After checking on GOOGLE the only way to get the FREE OPTION will be to delete all the info.
Date published: 2023-06-12
All TurboTax® Offerings Reviews - Page 364
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Amazing service Spyros was very informative and helpful and helped me with everything I needed
Date published: 2023-06-12
Rated 1 out of 5 by from Taking advantage of tax payers living abroad I've once again been charged to file my taxes just because I live abroad. I just received money for a class-action suit because of this. Absolutely ridiculous. What's more is you still have to print it and send it in. Next year, I will do this with more time so I can avoid getting ripped off.
Date published: 2023-06-12
Rated 5 out of 5 by from Alisha solved our issues in just a few minutes During the returns review phase, TurboTax found two issues we'd never seen before (we've been using TurboTax for over a decade). I started a chat and immediately asked to talk to a live person. Alisha from TurboTax called me within a couple minutes. I shared my screen with her, and could see her live in person on my screen via video, and she quickly walked me through how to resolve the issues. One of the issues required going to the federal treasury website, so she emailed us the link we needed with instructions to get the info quickly. It worked like a charm! What took us over an hour trying to solve ourselves took only a few minutes with Alisha's guidance. Highly recommend!
Date published: 2023-06-12
Rated 3 out of 5 by from Not super impressed. Hard to figure out what level of service is being paid for. Could get a local pro to do it for a few bucks more. Not impressed.
Date published: 2023-06-12
Rated 5 out of 5 by from Turbo Tax Review I love how easy this process is! The staff is very efficient and kind! This took me way less time to get my taxes done!! I will forever be using this company Harry was wonderful!
Date published: 2023-06-12
Rated 5 out of 5 by from 2021 Taxes It help me a lot. Great program. I will use it again.
Date published: 2023-06-12
Rated 5 out of 5 by from Wonderf Wonderful experience, wonderful experience, wonderful experience, wonderful experience, wonderful experience, wonderful experience
Date published: 2023-06-12
Rated 5 out of 5 by from Taking care of my 2021 &2022 Taxes Very good and supportive i had some issues and the live experts helped me walk through them. when i needed support i started with the chat and soon a expert was with me on screen and fixed my issues.
Date published: 2023-06-12
Rated 5 out of 5 by from Great First Experience! I had a great first experience with Turbo Tax! The system walked you through every step with suggestions and questions that most wouldn't think about. They even checked for additional deductions available to us.
Date published: 2023-06-12
Rated 1 out of 5 by from FREE VERSION IS NOT REALLY FREE We came to find out after we inputted all the info and uploaded all the docs that we were on the Deluxe TURBO TAX and we were never given the FREE OPTION. After checking on GOOGLE the only way to get the FREE OPTION will be to delete all the info.
Date published: 2023-06-12
All TurboTax® Offerings Reviews - Page 364