TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is fantastic We usually have a very complicated situation with our taxes, receiving multiple W2s and from multiple states. We wouldn't be able to do it without TurboTax. We also always speak to an expert at the end of our review before filing to help us trouble shoot. We just got off a late night call with SONYA who was the absolute best. So patient, helpful, thorough, and she kept us lighthearted and laughing as she helped us. We're so grateful. We've been using Turbo Tax for the last five years and will gladly continue.
Date published: 2023-04-10
Rated 4 out of 5 by from Very User Friendly User friendly and easy to use. Pricing is a bit high which is the only reason for a 4 star review.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy and to the point. Turbo Tax was very easy to use and to the point. It allowed me to add all the deductions I needed for my work which H&R Block gave me a hard time about.
Date published: 2023-04-10
Rated 5 out of 5 by from arborist Great experience! very self explanatory and every step was detailed.
Date published: 2023-04-10
Rated 5 out of 5 by from Ok IiI see this year it is very detail and ask for more detail infomation
Date published: 2023-04-10
Rated 5 out of 5 by from CS Great experience, would use again. Hope I did it right.
Date published: 2023-04-10
Rated 4 out of 5 by from Turbo Tax is easy to use. Turbo Tax quickly and easily walked me through all the different revenues and deductions.
Date published: 2023-04-10
Rated 5 out of 5 by from 23 Years User Been using Turbo Tax for 23 years and just love it.
Date published: 2023-04-10
Rated 5 out of 5 by from easy and thorough I have used your product for many years and continue to be impressed with the prompts and guidance.
Date published: 2023-04-10
Rated 2 out of 5 by from Frustration Until this year I would have given 5 stars. Several items I had to renter multiple times. It would tell me an item needed reviewed but wouldn’t take me back to the site I needed. I would have to sign in again to find it. Some items didn’t even come up the first time I had gone through it. After signing in again a new section would show up. Then it would show another item needed reviewed. I had to sign in again to get to it, and lo and behold another section appeared that wasn’t there before. Then whole sections that I had filled out would be blank and I had to fill them in again! It took me 6-7 hours to complete. I think this was all intentional in an attempt to get me to pay the extra fees. I have been using TurboTax for years, this may be my last.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3629
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is fantastic We usually have a very complicated situation with our taxes, receiving multiple W2s and from multiple states. We wouldn't be able to do it without TurboTax. We also always speak to an expert at the end of our review before filing to help us trouble shoot. We just got off a late night call with SONYA who was the absolute best. So patient, helpful, thorough, and she kept us lighthearted and laughing as she helped us. We're so grateful. We've been using Turbo Tax for the last five years and will gladly continue.
Date published: 2023-04-10
Rated 4 out of 5 by from Very User Friendly User friendly and easy to use. Pricing is a bit high which is the only reason for a 4 star review.
Date published: 2023-04-10
Rated 5 out of 5 by from Easy and to the point. Turbo Tax was very easy to use and to the point. It allowed me to add all the deductions I needed for my work which H&R Block gave me a hard time about.
Date published: 2023-04-10
Rated 5 out of 5 by from arborist Great experience! very self explanatory and every step was detailed.
Date published: 2023-04-10
Rated 5 out of 5 by from Ok IiI see this year it is very detail and ask for more detail infomation
Date published: 2023-04-10
Rated 5 out of 5 by from CS Great experience, would use again. Hope I did it right.
Date published: 2023-04-10
Rated 4 out of 5 by from Turbo Tax is easy to use. Turbo Tax quickly and easily walked me through all the different revenues and deductions.
Date published: 2023-04-10
Rated 5 out of 5 by from 23 Years User Been using Turbo Tax for 23 years and just love it.
Date published: 2023-04-10
Rated 5 out of 5 by from easy and thorough I have used your product for many years and continue to be impressed with the prompts and guidance.
Date published: 2023-04-10
Rated 2 out of 5 by from Frustration Until this year I would have given 5 stars. Several items I had to renter multiple times. It would tell me an item needed reviewed but wouldn’t take me back to the site I needed. I would have to sign in again to find it. Some items didn’t even come up the first time I had gone through it. After signing in again a new section would show up. Then it would show another item needed reviewed. I had to sign in again to get to it, and lo and behold another section appeared that wasn’t there before. Then whole sections that I had filled out would be blank and I had to fill them in again! It took me 6-7 hours to complete. I think this was all intentional in an attempt to get me to pay the extra fees. I have been using TurboTax for years, this may be my last.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3629