TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Easy to use Started out free and with having to add one form the cost went to $178. Was very disappointed there was no other cost option available. Otherwise, it was a good experience.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is AWESOME! It gets easier and easier each year I use Turbo Tax. The first couple of years, I had to call the help line and they were fantastic and timely. I was able to get my answers right away. Moving forward a couple of years and I still love using Turbo Tax. They are always looking for tax breaks for you.
Date published: 2023-04-10
Rated 5 out of 5 by from Software Meets My Challenges I have a more complex return with matters like charity, inherited IRAs, self income, and capital gains losses. Turbo Tax with the help of the online and one-on-one sessions helped me complete the tasks.
Date published: 2023-04-10
Rated 5 out of 5 by from Not always quick but easy Turbo Tax makes the return a lot more easy than trying to decipher all the IRS information and understand how to apply my information to the return
Date published: 2023-04-10
Rated 5 out of 5 by from QUICK AND EASY EVEN WITH MANY W-2 DOCUMENTS THEY MADE IT QUICK AND EASY IT ONLY TOOK LESS THAN AN HOUR.
Date published: 2023-04-10
Rated 3 out of 5 by from Keeps getting rejected It tells me I have no errors but it's been rejected 3 times. AGI is correct and PINs are correct. very frustrating!!
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax remains the best... TurboTax remains the best and easiest program to use to file my taxes. Since TurboTax no longer offers the free file through the IRS, I have had to use other programs online to file a few of my families returns. Those other programs are not as simple to work through. I still use TurboTax to do my taxes though.
Date published: 2023-04-10
Rated 5 out of 5 by from Great My return was easy and smooth, the explanation of different topics was clear and understandable.
Date published: 2023-04-10
Rated 3 out of 5 by from Overall positive experience with some glitches There were changes to the forms to fill out and the questions about the spouse in the HSA area are still confusing. My husband has always been on our Family HSA but the questionnaire always asks him why he wasn't on it in December. The wording is not clear. The section on 401K's (Roth and Traditional) could also use some clarification for the average user.
Date published: 2023-04-10
Rated 1 out of 5 by from TurboTax payments processing is horrible It's been a horrible experience, could not e-file my state returns because TurboTax could not complete charge my credit card processing. My billing address, credit number, name, and cvv code all correct still reporting error verigy you details and retry. I spent almost an hour with the tech support couldn't figure out.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3627
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy to use Started out free and with having to add one form the cost went to $178. Was very disappointed there was no other cost option available. Otherwise, it was a good experience.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is AWESOME! It gets easier and easier each year I use Turbo Tax. The first couple of years, I had to call the help line and they were fantastic and timely. I was able to get my answers right away. Moving forward a couple of years and I still love using Turbo Tax. They are always looking for tax breaks for you.
Date published: 2023-04-10
Rated 5 out of 5 by from Software Meets My Challenges I have a more complex return with matters like charity, inherited IRAs, self income, and capital gains losses. Turbo Tax with the help of the online and one-on-one sessions helped me complete the tasks.
Date published: 2023-04-10
Rated 5 out of 5 by from Not always quick but easy Turbo Tax makes the return a lot more easy than trying to decipher all the IRS information and understand how to apply my information to the return
Date published: 2023-04-10
Rated 5 out of 5 by from QUICK AND EASY EVEN WITH MANY W-2 DOCUMENTS THEY MADE IT QUICK AND EASY IT ONLY TOOK LESS THAN AN HOUR.
Date published: 2023-04-10
Rated 3 out of 5 by from Keeps getting rejected It tells me I have no errors but it's been rejected 3 times. AGI is correct and PINs are correct. very frustrating!!
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax remains the best... TurboTax remains the best and easiest program to use to file my taxes. Since TurboTax no longer offers the free file through the IRS, I have had to use other programs online to file a few of my families returns. Those other programs are not as simple to work through. I still use TurboTax to do my taxes though.
Date published: 2023-04-10
Rated 5 out of 5 by from Great My return was easy and smooth, the explanation of different topics was clear and understandable.
Date published: 2023-04-10
Rated 3 out of 5 by from Overall positive experience with some glitches There were changes to the forms to fill out and the questions about the spouse in the HSA area are still confusing. My husband has always been on our Family HSA but the questionnaire always asks him why he wasn't on it in December. The wording is not clear. The section on 401K's (Roth and Traditional) could also use some clarification for the average user.
Date published: 2023-04-10
Rated 1 out of 5 by from TurboTax payments processing is horrible It's been a horrible experience, could not e-file my state returns because TurboTax could not complete charge my credit card processing. My billing address, credit number, name, and cvv code all correct still reporting error verigy you details and retry. I spent almost an hour with the tech support couldn't figure out.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3627