TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbotax makes my tax life manageable! Lots of tax tax law and tax form changes for 2020. The user community and the Turbotax representatives were patient and informative in dealing with the questions I posed. Thanks!
Date published: 2021-05-20
Rated 1 out of 5 by from pitiful had to pay $100 for a simple form since i had used my car for job last filing and didnt this year i still had to explain it
Date published: 2021-05-20
Rated 5 out of 5 by from WOW! Quick and Easy! TurboTax has been my go to for years. I’ve never used a faster and more simple way to file my taxes!
Date published: 2021-05-20
Rated 5 out of 5 by from Best Tax Software ever Easy format to understand and even stupid people can use it. Good & easy self helps. I recommend to anyone
Date published: 2021-05-20
Rated 1 out of 5 by from PROBLEM TO TRANSMIT AND ENTRY INFORMATION I HAVE SOME CONFLICTIVE TO BRING THE INFORMATION TO BE SAVE ALWAY BEGIN TO STAR AGEAIN TO PPUT THE INFORMATION I PAY FOR FEDERAL AND STATE USED ANDDONOT WORK
Date published: 2021-05-20
Rated 5 out of 5 by from Is actually pretty sweet and easy Over all, it went well and seemed easier to navigate, however I was a little frustrated finding out that my ex claimed our child even though the ex let her parents claim her...that's a no no and I wish there was a button to stop that..but whatever. Fun to use haha
Date published: 2021-05-20
Rated 4 out of 5 by from Estremely helpful--but avoid free file If you cannot be proud of a product, (Free File TurboTax) don't offer it!!! TurboTax Online Deluxe is great, once you get rid of the taste of the Free File dog.
Date published: 2021-05-20
Rated 1 out of 5 by from Absolutely horrible Couldn't import W-2. After 3 tries it took me a half hour to get back to being able to do a 4th attempt. Bugs in the program which prevents the checking from working. Had some mutual fund income from foreign sources. Turbo tax gave 2 ways to calculate. Tried on way and it passed smart check. Return bounced when I efiled. Finally tried the other way and it worked. Turbo tax told me either way was OK. All the data was imported from the mutual fund, so it's the turbo tax generating the wrong information. The NY state I thought I had to buy was also a complete rip off. Had to a partial year return because employer withheld a little bit of money. Worked zero days in NY. Should have been easy. Efile was rejected because of zero days worked. Claimed it would be automatically rejected. Talked to person in NY tax office and they said zero days was fine, just print it out and send it. Turbo tax kept my email filing fee and provided zero value. Just went to go print out the return. I'll find it eventually. Turbotax gave me a "want to print it" link that didn't help me print it. It brought me to a web page that told me to quit the program and open in preview mode. Being able to print your return seems like basic functionality for a tax program. I will never ever buy turbo tax again. I'll spend the money on an accountant rather than use this shoddy, buggy, horrible program.
Date published: 2021-05-20
Rated 2 out of 5 by from Amended 2019 taxes was too much Must do a better job of how to inform customers on how to amend taxes
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is awesome and I recommend it to anyone I love using the services of a Tax expert, she was so nice, kind, knowledgable and always available. She completed my takes in no time.
Date published: 2021-05-20
All TurboTax® Offerings Reviews - Page 361
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax makes my tax life manageable! Lots of tax tax law and tax form changes for 2020. The user community and the Turbotax representatives were patient and informative in dealing with the questions I posed. Thanks!
Date published: 2021-05-20
Rated 1 out of 5 by from pitiful had to pay $100 for a simple form since i had used my car for job last filing and didnt this year i still had to explain it
Date published: 2021-05-20
Rated 5 out of 5 by from WOW! Quick and Easy! TurboTax has been my go to for years. I’ve never used a faster and more simple way to file my taxes!
Date published: 2021-05-20
Rated 5 out of 5 by from Best Tax Software ever Easy format to understand and even stupid people can use it. Good & easy self helps. I recommend to anyone
Date published: 2021-05-20
Rated 1 out of 5 by from PROBLEM TO TRANSMIT AND ENTRY INFORMATION I HAVE SOME CONFLICTIVE TO BRING THE INFORMATION TO BE SAVE ALWAY BEGIN TO STAR AGEAIN TO PPUT THE INFORMATION I PAY FOR FEDERAL AND STATE USED ANDDONOT WORK
Date published: 2021-05-20
Rated 5 out of 5 by from Is actually pretty sweet and easy Over all, it went well and seemed easier to navigate, however I was a little frustrated finding out that my ex claimed our child even though the ex let her parents claim her...that's a no no and I wish there was a button to stop that..but whatever. Fun to use haha
Date published: 2021-05-20
Rated 4 out of 5 by from Estremely helpful--but avoid free file If you cannot be proud of a product, (Free File TurboTax) don't offer it!!! TurboTax Online Deluxe is great, once you get rid of the taste of the Free File dog.
Date published: 2021-05-20
Rated 1 out of 5 by from Absolutely horrible Couldn't import W-2. After 3 tries it took me a half hour to get back to being able to do a 4th attempt. Bugs in the program which prevents the checking from working. Had some mutual fund income from foreign sources. Turbo tax gave 2 ways to calculate. Tried on way and it passed smart check. Return bounced when I efiled. Finally tried the other way and it worked. Turbo tax told me either way was OK. All the data was imported from the mutual fund, so it's the turbo tax generating the wrong information. The NY state I thought I had to buy was also a complete rip off. Had to a partial year return because employer withheld a little bit of money. Worked zero days in NY. Should have been easy. Efile was rejected because of zero days worked. Claimed it would be automatically rejected. Talked to person in NY tax office and they said zero days was fine, just print it out and send it. Turbo tax kept my email filing fee and provided zero value. Just went to go print out the return. I'll find it eventually. Turbotax gave me a "want to print it" link that didn't help me print it. It brought me to a web page that told me to quit the program and open in preview mode. Being able to print your return seems like basic functionality for a tax program. I will never ever buy turbo tax again. I'll spend the money on an accountant rather than use this shoddy, buggy, horrible program.
Date published: 2021-05-20
Rated 2 out of 5 by from Amended 2019 taxes was too much Must do a better job of how to inform customers on how to amend taxes
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is awesome and I recommend it to anyone I love using the services of a Tax expert, she was so nice, kind, knowledgable and always available. She completed my takes in no time.
Date published: 2021-05-20
All TurboTax® Offerings Reviews - Page 361