TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Love Turbo Tax! Have use TurboTax for years and they have never disappointed. Thanks for a great product!
Date published: 2023-04-10
Rated 5 out of 5 by from Very Helpful I had to call the Live Expert and that gentleman, Randy, was extremely nice and so helpful. He was so patient and didn't rush me or even ask me if I was finished. Thank you Randy! I would call sooner about things if I knew it was that pleasant.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo tax is very straight forward and easy to use I have used Turbo tax for 15 years and found to straight forward to use. The help i needed was extremely good.
Date published: 2023-04-10
Rated 5 out of 5 by from Consistent for over 30 years I've been using TurboTax for over 30 years and its ease of use and the ability to transfer last years information makes it easy to prepare my taxes along with a few tax clients.
Date published: 2023-04-10
Rated 5 out of 5 by from So simple! I have used turbotax for the 8th year now. I love how simple and quick it is.
Date published: 2023-04-10
Rated 5 out of 5 by from i love turbo tax makes filing my taxes simple and free. i will continue using turbotax in the future
Date published: 2023-04-10
Rated 4 out of 5 by from Font size too small I have been using TurboTax since 1997. It is a great product overall. However, there is no way to increase the text size for people whose vision is getting worse. There is a limited scaling for the Forms view, but the EasyStep view is always at the same size. TurboTax shouldd do better for its more semior users.
Date published: 2023-04-10
Rated 3 out of 5 by from Turbo Tax is frustrating! There are many steps that would be much easier for the user if you used saved information, annoying, In doing my return I had a long wait 4 or 5 times for you to check for updates
Date published: 2023-04-10
Rated 5 out of 5 by from TURBO TAX SIMPLE AND QUICK BEEN USING TURBO TAX FOR YEARS . I HAVE A SIMPLE RETURN AND FINISHED WITHIN 2 HRS. AFTER 10 YEARS NEVER HAD AN AUDIT OR PROBLEM WITH ANY OF MY RETURNS.
Date published: 2023-04-10
Rated 4 out of 5 by from Problems haven't encountered in prior years I'm a big fan of Turbo Tax, having used them for more than a decade. But I had some odd issues this year that haven't occurred in prior years. Periodically, it just wouldn't let me type in a field that I should have been able to type in, or it wouldn't let me scroll down (the continue and next buttons are always off the screen on my laptop). If I'd save and get out of Turbo Tax, sometimes I could come back in a few hours and be able to type or scroll where previously I could not, but sometimes it would take days. I also file for my sister and mother and when I tried to file for them, I couldn't type in the payment field to pay for the state filing. I eventually had to call and they were very helpful to get me through the process, but they need to fix whatever bug is causing this problem.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3573
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax! Have use TurboTax for years and they have never disappointed. Thanks for a great product!
Date published: 2023-04-10
Rated 5 out of 5 by from Very Helpful I had to call the Live Expert and that gentleman, Randy, was extremely nice and so helpful. He was so patient and didn't rush me or even ask me if I was finished. Thank you Randy! I would call sooner about things if I knew it was that pleasant.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo tax is very straight forward and easy to use I have used Turbo tax for 15 years and found to straight forward to use. The help i needed was extremely good.
Date published: 2023-04-10
Rated 5 out of 5 by from Consistent for over 30 years I've been using TurboTax for over 30 years and its ease of use and the ability to transfer last years information makes it easy to prepare my taxes along with a few tax clients.
Date published: 2023-04-10
Rated 5 out of 5 by from So simple! I have used turbotax for the 8th year now. I love how simple and quick it is.
Date published: 2023-04-10
Rated 5 out of 5 by from i love turbo tax makes filing my taxes simple and free. i will continue using turbotax in the future
Date published: 2023-04-10
Rated 4 out of 5 by from Font size too small I have been using TurboTax since 1997. It is a great product overall. However, there is no way to increase the text size for people whose vision is getting worse. There is a limited scaling for the Forms view, but the EasyStep view is always at the same size. TurboTax shouldd do better for its more semior users.
Date published: 2023-04-10
Rated 3 out of 5 by from Turbo Tax is frustrating! There are many steps that would be much easier for the user if you used saved information, annoying, In doing my return I had a long wait 4 or 5 times for you to check for updates
Date published: 2023-04-10
Rated 5 out of 5 by from TURBO TAX SIMPLE AND QUICK BEEN USING TURBO TAX FOR YEARS . I HAVE A SIMPLE RETURN AND FINISHED WITHIN 2 HRS. AFTER 10 YEARS NEVER HAD AN AUDIT OR PROBLEM WITH ANY OF MY RETURNS.
Date published: 2023-04-10
Rated 4 out of 5 by from Problems haven't encountered in prior years I'm a big fan of Turbo Tax, having used them for more than a decade. But I had some odd issues this year that haven't occurred in prior years. Periodically, it just wouldn't let me type in a field that I should have been able to type in, or it wouldn't let me scroll down (the continue and next buttons are always off the screen on my laptop). If I'd save and get out of Turbo Tax, sometimes I could come back in a few hours and be able to type or scroll where previously I could not, but sometimes it would take days. I also file for my sister and mother and when I tried to file for them, I couldn't type in the payment field to pay for the state filing. I eventually had to call and they were very helpful to get me through the process, but they need to fix whatever bug is causing this problem.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3573