TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from i love turbo tax makes filing my taxes simple and free. i will continue using turbotax in the future
Date published: 2023-04-10
Rated 4 out of 5 by from Font size too small I have been using TurboTax since 1997. It is a great product overall. However, there is no way to increase the text size for people whose vision is getting worse. There is a limited scaling for the Forms view, but the EasyStep view is always at the same size. TurboTax shouldd do better for its more semior users.
Date published: 2023-04-10
Rated 3 out of 5 by from Turbo Tax is frustrating! There are many steps that would be much easier for the user if you used saved information, annoying, In doing my return I had a long wait 4 or 5 times for you to check for updates
Date published: 2023-04-10
Rated 5 out of 5 by from TURBO TAX SIMPLE AND QUICK BEEN USING TURBO TAX FOR YEARS . I HAVE A SIMPLE RETURN AND FINISHED WITHIN 2 HRS. AFTER 10 YEARS NEVER HAD AN AUDIT OR PROBLEM WITH ANY OF MY RETURNS.
Date published: 2023-04-10
Rated 4 out of 5 by from Problems haven't encountered in prior years I'm a big fan of Turbo Tax, having used them for more than a decade. But I had some odd issues this year that haven't occurred in prior years. Periodically, it just wouldn't let me type in a field that I should have been able to type in, or it wouldn't let me scroll down (the continue and next buttons are always off the screen on my laptop). If I'd save and get out of Turbo Tax, sometimes I could come back in a few hours and be able to type or scroll where previously I could not, but sometimes it would take days. I also file for my sister and mother and when I tried to file for them, I couldn't type in the payment field to pay for the state filing. I eventually had to call and they were very helpful to get me through the process, but they need to fix whatever bug is causing this problem.
Date published: 2023-04-10
Rated 4 out of 5 by from 4th year using TurboTax This is my 4th year using the online turbotax. It's very user friendly. no complaints.
Date published: 2023-04-10
Rated 4 out of 5 by from Hard to find form I've designed tax and other forms for a large Corporation. Primary function should be ease of use. Your tax program does not navigate well.
Date published: 2023-04-10
Rated 4 out of 5 by from Everything is great but.... Everything was great and I was able to finish tax return without any help but there were so many "Need to Review" items for form 1099-B. Turbotax was unable to identify items from Robinhood 1099-b form correctly and I had to correct almost all line items (select cost basis as 0.00 for all stock sells manually)
Date published: 2023-04-10
Rated 3 out of 5 by from well turbo tax is a little tricky always worked with turbo tax but then I started owing the IRS and it was very confusing, at the end of the day when my return was rejected for something simple ended up having to pay an arm and a leg to refile. I don't think I will be using this again next year
Date published: 2023-04-10
Rated 5 out of 5 by from I enjoy TurboTax It takes a lot of the work out of the way for you to enjoy the finer things in life.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3566
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from i love turbo tax makes filing my taxes simple and free. i will continue using turbotax in the future
Date published: 2023-04-10
Rated 4 out of 5 by from Font size too small I have been using TurboTax since 1997. It is a great product overall. However, there is no way to increase the text size for people whose vision is getting worse. There is a limited scaling for the Forms view, but the EasyStep view is always at the same size. TurboTax shouldd do better for its more semior users.
Date published: 2023-04-10
Rated 3 out of 5 by from Turbo Tax is frustrating! There are many steps that would be much easier for the user if you used saved information, annoying, In doing my return I had a long wait 4 or 5 times for you to check for updates
Date published: 2023-04-10
Rated 5 out of 5 by from TURBO TAX SIMPLE AND QUICK BEEN USING TURBO TAX FOR YEARS . I HAVE A SIMPLE RETURN AND FINISHED WITHIN 2 HRS. AFTER 10 YEARS NEVER HAD AN AUDIT OR PROBLEM WITH ANY OF MY RETURNS.
Date published: 2023-04-10
Rated 4 out of 5 by from Problems haven't encountered in prior years I'm a big fan of Turbo Tax, having used them for more than a decade. But I had some odd issues this year that haven't occurred in prior years. Periodically, it just wouldn't let me type in a field that I should have been able to type in, or it wouldn't let me scroll down (the continue and next buttons are always off the screen on my laptop). If I'd save and get out of Turbo Tax, sometimes I could come back in a few hours and be able to type or scroll where previously I could not, but sometimes it would take days. I also file for my sister and mother and when I tried to file for them, I couldn't type in the payment field to pay for the state filing. I eventually had to call and they were very helpful to get me through the process, but they need to fix whatever bug is causing this problem.
Date published: 2023-04-10
Rated 4 out of 5 by from 4th year using TurboTax This is my 4th year using the online turbotax. It's very user friendly. no complaints.
Date published: 2023-04-10
Rated 4 out of 5 by from Hard to find form I've designed tax and other forms for a large Corporation. Primary function should be ease of use. Your tax program does not navigate well.
Date published: 2023-04-10
Rated 4 out of 5 by from Everything is great but.... Everything was great and I was able to finish tax return without any help but there were so many "Need to Review" items for form 1099-B. Turbotax was unable to identify items from Robinhood 1099-b form correctly and I had to correct almost all line items (select cost basis as 0.00 for all stock sells manually)
Date published: 2023-04-10
Rated 3 out of 5 by from well turbo tax is a little tricky always worked with turbo tax but then I started owing the IRS and it was very confusing, at the end of the day when my return was rejected for something simple ended up having to pay an arm and a leg to refile. I don't think I will be using this again next year
Date published: 2023-04-10
Rated 5 out of 5 by from I enjoy TurboTax It takes a lot of the work out of the way for you to enjoy the finer things in life.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3566