TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 3 out of 5 by
Bedeeda from
charges too much
Easy to use but too expensive. I am low income & self employed so I can't do the simple, free form. Charged over $200 just to file. There should be lower fees for people with lower income.
Date published: 2023-04-19
Rated 2 out of 5 by
Jamiemariet from
Too Expensive
I use TT because I have for years but I would pay less hiring an accountant.
Date published: 2023-04-19
Rated 2 out of 5 by
Skytaz from
It's OK.
It needs to be easier. You need to STOP trying to upgrade me!
Date published: 2023-04-19
Rated 5 out of 5 by
AmiMeza from
So Easy!
Love TurboTax. It’s so quick and easy. User friendly.
Date published: 2023-04-19
Rated 1 out of 5 by
reeseship1 from
More confusing than ever
We purchased turbo tax for a fee, was supposed to allow up to 5 people and different computer to file for free. I filled out my returns but was forced to pay extra $179 in order toi be able to file. I was unaware that this would happen and I feel like I got ripped off. I would like some sort of refund either for the software or for the fees that you charged so that I could file my returns. Next year I will just hire a tax guy, as the prices will be cheaper than this confusing software
Date published: 2023-04-19
Rated 5 out of 5 by
PTommy from
Best Tax Prep Experience Yet
Great Experience... Easy to follow and understand... Made me feel really confident I was completing my return competently and correctly... Love the review feature and access to additional professional assistance if needed!
Date published: 2023-04-19
Rated 1 out of 5 by
2022nothappy2023 from
stuck in a never-ending loop
Couldn't file electronically which was the whole point of using turbotax! No clear reason given or aid on why the forms wouldn't efile. Ended up being a waste of time & money
Date published: 2023-04-19
Rated 5 out of 5 by
BimBim55 from
TurboTax was great
It was easy to use and let me know when I made mistakes will use it again, definitely.
Date published: 2023-04-19
Rated 5 out of 5 by
basketball44 from
Turbo Tax
They were very prompt on letting me know I had made a mistake on my sons taxes.
Date published: 2023-04-19
Rated 5 out of 5 by
rkempka1 from
Very good, smooth
Helpful tips along the way. Good job. It was easy to use.
All TurboTax® Offerings Reviews - Page 357
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Bedeeda from
charges too much
Easy to use but too expensive. I am low income & self employed so I can't do the simple, free form. Charged over $200 just to file. There should be lower fees for people with lower income.
Date published: 2023-04-19
Rated 2 out of 5 by
Jamiemariet from
Too Expensive
I use TT because I have for years but I would pay less hiring an accountant.
Date published: 2023-04-19
Rated 2 out of 5 by
Skytaz from
It's OK.
It needs to be easier. You need to STOP trying to upgrade me!
Date published: 2023-04-19
Rated 5 out of 5 by
AmiMeza from
So Easy!
Love TurboTax. It’s so quick and easy. User friendly.
Date published: 2023-04-19
Rated 1 out of 5 by
reeseship1 from
More confusing than ever
We purchased turbo tax for a fee, was supposed to allow up to 5 people and different computer to file for free. I filled out my returns but was forced to pay extra $179 in order toi be able to file. I was unaware that this would happen and I feel like I got ripped off. I would like some sort of refund either for the software or for the fees that you charged so that I could file my returns. Next year I will just hire a tax guy, as the prices will be cheaper than this confusing software
Date published: 2023-04-19
Rated 5 out of 5 by
PTommy from
Best Tax Prep Experience Yet
Great Experience... Easy to follow and understand... Made me feel really confident I was completing my return competently and correctly... Love the review feature and access to additional professional assistance if needed!
Date published: 2023-04-19
Rated 1 out of 5 by
2022nothappy2023 from
stuck in a never-ending loop
Couldn't file electronically which was the whole point of using turbotax! No clear reason given or aid on why the forms wouldn't efile. Ended up being a waste of time & money
Date published: 2023-04-19
Rated 5 out of 5 by
BimBim55 from
TurboTax was great
It was easy to use and let me know when I made mistakes will use it again, definitely.
Date published: 2023-04-19
Rated 5 out of 5 by
basketball44 from
Turbo Tax
They were very prompt on letting me know I had made a mistake on my sons taxes.
Date published: 2023-04-19
Rated 5 out of 5 by
rkempka1 from
Very good, smooth
Helpful tips along the way. Good job. It was easy to use.
All TurboTax® Offerings Reviews - Page 357
Date published: 2023-04-19