TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from charges too much Easy to use but too expensive. I am low income & self employed so I can't do the simple, free form. Charged over $200 just to file. There should be lower fees for people with lower income.
Date published: 2023-04-19
Rated 2 out of 5 by from Too Expensive I use TT because I have for years but I would pay less hiring an accountant.
Date published: 2023-04-19
Rated 2 out of 5 by from It's OK. It needs to be easier. You need to STOP trying to upgrade me!
Date published: 2023-04-19
Rated 5 out of 5 by from So Easy! Love TurboTax. It’s so quick and easy. User friendly.
Date published: 2023-04-19
Rated 1 out of 5 by from More confusing than ever We purchased turbo tax for a fee, was supposed to allow up to 5 people and different computer to file for free. I filled out my returns but was forced to pay extra $179 in order toi be able to file. I was unaware that this would happen and I feel like I got ripped off. I would like some sort of refund either for the software or for the fees that you charged so that I could file my returns. Next year I will just hire a tax guy, as the prices will be cheaper than this confusing software
Date published: 2023-04-19
Rated 5 out of 5 by from Best Tax Prep Experience Yet Great Experience... Easy to follow and understand... Made me feel really confident I was completing my return competently and correctly... Love the review feature and access to additional professional assistance if needed!
Date published: 2023-04-19
Rated 1 out of 5 by from stuck in a never-ending loop Couldn't file electronically which was the whole point of using turbotax! No clear reason given or aid on why the forms wouldn't efile. Ended up being a waste of time & money
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax was great It was easy to use and let me know when I made mistakes will use it again, definitely.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax They were very prompt on letting me know I had made a mistake on my sons taxes.
Date published: 2023-04-19
Rated 5 out of 5 by from Very good, smooth Helpful tips along the way. Good job. It was easy to use.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 357
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from charges too much Easy to use but too expensive. I am low income & self employed so I can't do the simple, free form. Charged over $200 just to file. There should be lower fees for people with lower income.
Date published: 2023-04-19
Rated 2 out of 5 by from Too Expensive I use TT because I have for years but I would pay less hiring an accountant.
Date published: 2023-04-19
Rated 2 out of 5 by from It's OK. It needs to be easier. You need to STOP trying to upgrade me!
Date published: 2023-04-19
Rated 5 out of 5 by from So Easy! Love TurboTax. It’s so quick and easy. User friendly.
Date published: 2023-04-19
Rated 1 out of 5 by from More confusing than ever We purchased turbo tax for a fee, was supposed to allow up to 5 people and different computer to file for free. I filled out my returns but was forced to pay extra $179 in order toi be able to file. I was unaware that this would happen and I feel like I got ripped off. I would like some sort of refund either for the software or for the fees that you charged so that I could file my returns. Next year I will just hire a tax guy, as the prices will be cheaper than this confusing software
Date published: 2023-04-19
Rated 5 out of 5 by from Best Tax Prep Experience Yet Great Experience... Easy to follow and understand... Made me feel really confident I was completing my return competently and correctly... Love the review feature and access to additional professional assistance if needed!
Date published: 2023-04-19
Rated 1 out of 5 by from stuck in a never-ending loop Couldn't file electronically which was the whole point of using turbotax! No clear reason given or aid on why the forms wouldn't efile. Ended up being a waste of time & money
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax was great It was easy to use and let me know when I made mistakes will use it again, definitely.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax They were very prompt on letting me know I had made a mistake on my sons taxes.
Date published: 2023-04-19
Rated 5 out of 5 by from Very good, smooth Helpful tips along the way. Good job. It was easy to use.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 357