TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Stoked It was fast and cheap. Not much else to say. Let's hope my personal info stays safe.
Date published: 2023-04-10
Rated 3 out of 5 by from Trying to sell me up the entire way I know that you are obligated to offer a free product for simple returns like mine but you are constantly trying to milk money from filers throughout the process. Really did not like that.
Date published: 2023-04-10
Rated 4 out of 5 by from Love Turbo Tax It's easy to use, instructions are clear. Have been filing my own taxes for years.
Date published: 2023-04-10
Rated 3 out of 5 by from TurboTax is not as helpful as it used to be I prefer the filling in of forms method to the "Answer our questions and we will fill in the forms for you" method of doing taxes. The more removed I become from the process the less my needs are met. I will definitely not be using the on line version next year.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is Great! We received the help we needed and got it done! WE ARE HAPPY TO BE DONE
Date published: 2023-04-10
Rated 1 out of 5 by from Just the worst Every year this site does less, remembers less of my info from screen to screen, and gets worse at importing info from banks, usually completely missing multiple accounts from the same bank and just getting numbers wrong. If you're going to spend so much money lobbying to keep taxes impossible to do on our own, at least make this experience less miserable, error prone, and confusing.
Date published: 2023-04-10
Rated 4 out of 5 by from Very easy to use, good instructions Easy to use, good instructions, but problem moving past the email verification
Date published: 2023-04-10
Rated 3 out of 5 by from Glitchy Not happy this year. TurboTax user since 1994? Wouldn't let me delete a state form that was in error from a Schwab download but that I didn't need since it had no impact on taxes. I had to paper file OK tax after paying for a state e file. However, store bought cd version much better that previous couple years using online version since I could actually see the forms even though the delete form process didn't work. the form kept popping back in causing the error.
Date published: 2023-04-10
Rated 1 out of 5 by from Turbo Tax will do anything to get your money Even through i skipped every single add saying I need to upgrade or im making a mistake i didn't made it all the way to the end just to be told i can not continue on HAVE to upgrade to the premium and pay $120 because they could not proceed on the version i as using.
Date published: 2023-04-10
Rated 5 out of 5 by from Customer for years and years!! Every year it's a smooth experience that is just painless and worry free.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3532
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Stoked It was fast and cheap. Not much else to say. Let's hope my personal info stays safe.
Date published: 2023-04-10
Rated 3 out of 5 by from Trying to sell me up the entire way I know that you are obligated to offer a free product for simple returns like mine but you are constantly trying to milk money from filers throughout the process. Really did not like that.
Date published: 2023-04-10
Rated 4 out of 5 by from Love Turbo Tax It's easy to use, instructions are clear. Have been filing my own taxes for years.
Date published: 2023-04-10
Rated 3 out of 5 by from TurboTax is not as helpful as it used to be I prefer the filling in of forms method to the "Answer our questions and we will fill in the forms for you" method of doing taxes. The more removed I become from the process the less my needs are met. I will definitely not be using the on line version next year.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is Great! We received the help we needed and got it done! WE ARE HAPPY TO BE DONE
Date published: 2023-04-10
Rated 1 out of 5 by from Just the worst Every year this site does less, remembers less of my info from screen to screen, and gets worse at importing info from banks, usually completely missing multiple accounts from the same bank and just getting numbers wrong. If you're going to spend so much money lobbying to keep taxes impossible to do on our own, at least make this experience less miserable, error prone, and confusing.
Date published: 2023-04-10
Rated 4 out of 5 by from Very easy to use, good instructions Easy to use, good instructions, but problem moving past the email verification
Date published: 2023-04-10
Rated 3 out of 5 by from Glitchy Not happy this year. TurboTax user since 1994? Wouldn't let me delete a state form that was in error from a Schwab download but that I didn't need since it had no impact on taxes. I had to paper file OK tax after paying for a state e file. However, store bought cd version much better that previous couple years using online version since I could actually see the forms even though the delete form process didn't work. the form kept popping back in causing the error.
Date published: 2023-04-10
Rated 1 out of 5 by from Turbo Tax will do anything to get your money Even through i skipped every single add saying I need to upgrade or im making a mistake i didn't made it all the way to the end just to be told i can not continue on HAVE to upgrade to the premium and pay $120 because they could not proceed on the version i as using.
Date published: 2023-04-10
Rated 5 out of 5 by from Customer for years and years!! Every year it's a smooth experience that is just painless and worry free.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3532