TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Pay as much online as with a professional. Some not explained well.got 500 less this year and paid more intaxes
Date published: 2023-04-10
Rated 5 out of 5 by from Awesome App Filing my taxes was easy and complete with Turbo Tax!
Date published: 2023-04-10
Rated 2 out of 5 by from Too many screens Hardest part was after the tax returns were none. The extra screens and typing my and my spouse names again and again.
Date published: 2023-04-10
Rated 1 out of 5 by from How horrible It's horrible that turbo tax charged me 45$ for a credit card transaction. Labeled as for my convenience charge. For no reason does it cost this much to perform a credit card transaction.
Date published: 2023-04-10
Rated 3 out of 5 by from The product is well done but... I had 2 problems w TT. First, every few screens you try to sell me an upgrade to my product choice. Very annoying after the first few times! Second, I found it difficult to fine a few simple things. For example, when I wanted to print my returns BEFORE I had filed, I spent a very long time and several questions on the internet to get there. There were other things like this during my use of TT. It also got to be very annoying. When I got stuck, another request to upgrade so I could talk to someone popped up! Finally, somehow I ended up with the Premium product by mistake. I did not need it and it forced me to go through a whole bunch of questions that did not apply to me. So, IF I use TT again next year, I will pay very close attention to this issue and stay with the Basic product! I'm not certain I will return to TT tho.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax beats heading out of the House 3rd year in a row I've used Turbo Tax. Simple Instructions.
Date published: 2023-04-10
Rated 5 out of 5 by from thanks for making it simple! the easiet way to file. I have used this service for years and plan to continue.
Date published: 2023-04-10
Rated 5 out of 5 by from Efficient and effective Great help through Live. It took considerably less time than I anticipated.
Date published: 2023-04-10
Rated 4 out of 5 by from Schedule C needs improvement I like being able to file taxes at my own pace, but filling under a schedule c can be more explanatory. It's a bit confusing and there are not much helpful tips for deductions. Any reviews at the end of my filing had no explanation as to what I was looking for or why, so I was left with questions. It should be more user friendly, otherwise I'd rather file in person with an expert and not be as frustrated.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is amazing This was my first experience at filing for myself. The pathway was very easy to follow and I was very comfortable entering my information as I had a tax expert assisting me along the way. Im already excited about filing next year.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3518
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Pay as much online as with a professional. Some not explained well.got 500 less this year and paid more intaxes
Date published: 2023-04-10
Rated 5 out of 5 by from Awesome App Filing my taxes was easy and complete with Turbo Tax!
Date published: 2023-04-10
Rated 2 out of 5 by from Too many screens Hardest part was after the tax returns were none. The extra screens and typing my and my spouse names again and again.
Date published: 2023-04-10
Rated 1 out of 5 by from How horrible It's horrible that turbo tax charged me 45$ for a credit card transaction. Labeled as for my convenience charge. For no reason does it cost this much to perform a credit card transaction.
Date published: 2023-04-10
Rated 3 out of 5 by from The product is well done but... I had 2 problems w TT. First, every few screens you try to sell me an upgrade to my product choice. Very annoying after the first few times! Second, I found it difficult to fine a few simple things. For example, when I wanted to print my returns BEFORE I had filed, I spent a very long time and several questions on the internet to get there. There were other things like this during my use of TT. It also got to be very annoying. When I got stuck, another request to upgrade so I could talk to someone popped up! Finally, somehow I ended up with the Premium product by mistake. I did not need it and it forced me to go through a whole bunch of questions that did not apply to me. So, IF I use TT again next year, I will pay very close attention to this issue and stay with the Basic product! I'm not certain I will return to TT tho.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax beats heading out of the House 3rd year in a row I've used Turbo Tax. Simple Instructions.
Date published: 2023-04-10
Rated 5 out of 5 by from thanks for making it simple! the easiet way to file. I have used this service for years and plan to continue.
Date published: 2023-04-10
Rated 5 out of 5 by from Efficient and effective Great help through Live. It took considerably less time than I anticipated.
Date published: 2023-04-10
Rated 4 out of 5 by from Schedule C needs improvement I like being able to file taxes at my own pace, but filling under a schedule c can be more explanatory. It's a bit confusing and there are not much helpful tips for deductions. Any reviews at the end of my filing had no explanation as to what I was looking for or why, so I was left with questions. It should be more user friendly, otherwise I'd rather file in person with an expert and not be as frustrated.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is amazing This was my first experience at filing for myself. The pathway was very easy to follow and I was very comfortable entering my information as I had a tax expert assisting me along the way. Im already excited about filing next year.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3518