TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Gets worse each year Convoluted. Help is non existent. problems with forms and instructions. it's just become too difficult to use. .
Date published: 2023-04-10
Rated 4 out of 5 by from Good online method Turbot Tax is easy and efficient. I would recommend this to my friends.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is great Easy to use...use it every year and love it! It has all the help I need along the way.
Date published: 2023-04-10
Rated 5 out of 5 by from User friendly for the most part Overall satisfied with Turbo Tax except for filling fees shown as deducted after qualifying for free filing
Date published: 2023-04-10
Rated 4 out of 5 by from Generally easy to use for simple returns We have simple filings so using turbo tax is almost always a breeze. Some years they will update things in an effort to simplify but usually it ends up being temporarily confusing but they DO have tax people available to help you figure stuff out and we have never had an issue.
Date published: 2023-04-10
Rated 5 out of 5 by from LOVE IT USED IT FOR 20 YEARS, I LOVE THAT IT IS SO EASY TO NAVIGATE
Date published: 2023-04-10
Rated 2 out of 5 by from Too Many Bugs God forbid you answer a question incorrectly and then go back and change your answer because Turbo Tax will record the change but upon review your original response will be there. Solutions from Turbo Tax do not work, took me 2 days to come up with my own fix. So much for quality assurance.
Date published: 2023-04-10
Rated 4 out of 5 by from Has Unresolved Glitches Mostly, Turbotax Home and Business worked OK. However, form 1116 did not work correctly for 2022, even though it has worked correctly for previous years. Spent an hour on the phone with technical support. Uninstalled and reinstalled to program, but it did not help. Eventually had to give up and use a workaround for the information the program would not accept.
Date published: 2023-04-10
Rated 4 out of 5 by from Good but sales oriented The program is impressive but I did not appreciate all the attempts to push me to upgrade. Also there was a glitch at the very end that made it difficult to submit. It took me several attempts to correct this but I think I did.
Date published: 2023-04-10
Rated 4 out of 5 by from TurboTax Home and Business 2022 Error analysis was more dificult this yer. I had to search and find the form mentioned manually, rather than automatically dsplaying appropriate form or page. Also I could not drop in brokerage statements. Mac Requirements on disk cover accepted my OS version 11.6, but on trying to get data dumped diredty from my brokerages, I was informed by Intuit's screen that my OS was outdated and needed upgrading. Problem is that upgading would mean losing my printer, which replacement woud cost nearly $1000. I shall upgrade if and when drivers for newer OS's are available. Also pushing my older iMac to its limits fro acepting newer upgrades beyond one more upgrade. So I had to enter that data manually. Was able to get the "dump" for 2021 TurboTax, but not this time. Reaminder of Turbotax worked well on my present Mad OS. .
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3511
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Gets worse each year Convoluted. Help is non existent. problems with forms and instructions. it's just become too difficult to use. .
Date published: 2023-04-10
Rated 4 out of 5 by from Good online method Turbot Tax is easy and efficient. I would recommend this to my friends.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is great Easy to use...use it every year and love it! It has all the help I need along the way.
Date published: 2023-04-10
Rated 5 out of 5 by from User friendly for the most part Overall satisfied with Turbo Tax except for filling fees shown as deducted after qualifying for free filing
Date published: 2023-04-10
Rated 4 out of 5 by from Generally easy to use for simple returns We have simple filings so using turbo tax is almost always a breeze. Some years they will update things in an effort to simplify but usually it ends up being temporarily confusing but they DO have tax people available to help you figure stuff out and we have never had an issue.
Date published: 2023-04-10
Rated 5 out of 5 by from LOVE IT USED IT FOR 20 YEARS, I LOVE THAT IT IS SO EASY TO NAVIGATE
Date published: 2023-04-10
Rated 2 out of 5 by from Too Many Bugs God forbid you answer a question incorrectly and then go back and change your answer because Turbo Tax will record the change but upon review your original response will be there. Solutions from Turbo Tax do not work, took me 2 days to come up with my own fix. So much for quality assurance.
Date published: 2023-04-10
Rated 4 out of 5 by from Has Unresolved Glitches Mostly, Turbotax Home and Business worked OK. However, form 1116 did not work correctly for 2022, even though it has worked correctly for previous years. Spent an hour on the phone with technical support. Uninstalled and reinstalled to program, but it did not help. Eventually had to give up and use a workaround for the information the program would not accept.
Date published: 2023-04-10
Rated 4 out of 5 by from Good but sales oriented The program is impressive but I did not appreciate all the attempts to push me to upgrade. Also there was a glitch at the very end that made it difficult to submit. It took me several attempts to correct this but I think I did.
Date published: 2023-04-10
Rated 4 out of 5 by from TurboTax Home and Business 2022 Error analysis was more dificult this yer. I had to search and find the form mentioned manually, rather than automatically dsplaying appropriate form or page. Also I could not drop in brokerage statements. Mac Requirements on disk cover accepted my OS version 11.6, but on trying to get data dumped diredty from my brokerages, I was informed by Intuit's screen that my OS was outdated and needed upgrading. Problem is that upgading would mean losing my printer, which replacement woud cost nearly $1000. I shall upgrade if and when drivers for newer OS's are available. Also pushing my older iMac to its limits fro acepting newer upgrades beyond one more upgrade. So I had to enter that data manually. Was able to get the "dump" for 2021 TurboTax, but not this time. Reaminder of Turbotax worked well on my present Mad OS. .
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3511