TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax is good but overpriced The customer service is always excellent but the system has glitches which are frustrating. It needs more competitors to force it to improve. I've used TurboTax every year now for almost 15 years and I'd say they do simple best.
Date published: 2021-05-21
Rated 4 out of 5 by from Good to have the service linked to USAA I appreciate the service being linked to USAA. It made the process smoother and quicker when I needed to file my taxes.
Date published: 2021-05-21
Rated 5 out of 5 by from TURBO TAX WAS EASY AND IMFORMATIVE Very easy format to follow. Helps and details were friendly.
Date published: 2021-05-21
Rated 3 out of 5 by from ITS GOOD BUT ACCOUNT RECOVERY NEEDS MORE OPTIONS OK JUST TOOK A WILE ACCOUNT RECOVERYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY
Date published: 2021-05-21
Rated 4 out of 5 by from Turbo Tax this year was Fair The experience was fair. To many categories that did not apply. All those that are unusual should be separate from the rest. I have been using Turbo Tax for years and the last two years is the firs time I have difficulties. I had to keep stopping and looking things up to understand what they were asking.
Date published: 2021-05-21
Rated 5 out of 5 by from great help! It was great. Very easy and didn't require much of my time.
Date published: 2021-05-21
Rated 5 out of 5 by from TurboTax was wonderful It was the best service ever,the agent are wonderful
Date published: 2021-05-21
Rated 5 out of 5 by from Thanks Turbo Tax Easy to navigate and expert help! It also provided clarification!
Date published: 2021-05-21
Rated 5 out of 5 by from TurboTax was just what I needed I had the opportunity to work with Joy who help me get my taxes done. She was nothing short of delightful. She was also thorough and confident which took away any and all stress I had pertaining to my taxes. The overall experience was quick and easy.
Date published: 2021-05-21
Rated 5 out of 5 by from Simple Easy User-Friendly I enjoy the fact that if you’re not sure about something you can use keywords in the search option and it brings you different scenarios to give you direction on where to go and what to input.
Date published: 2021-05-21
All TurboTax® Offerings Reviews - Page 352
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax is good but overpriced The customer service is always excellent but the system has glitches which are frustrating. It needs more competitors to force it to improve. I've used TurboTax every year now for almost 15 years and I'd say they do simple best.
Date published: 2021-05-21
Rated 4 out of 5 by from Good to have the service linked to USAA I appreciate the service being linked to USAA. It made the process smoother and quicker when I needed to file my taxes.
Date published: 2021-05-21
Rated 5 out of 5 by from TURBO TAX WAS EASY AND IMFORMATIVE Very easy format to follow. Helps and details were friendly.
Date published: 2021-05-21
Rated 3 out of 5 by from ITS GOOD BUT ACCOUNT RECOVERY NEEDS MORE OPTIONS OK JUST TOOK A WILE ACCOUNT RECOVERYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY
Date published: 2021-05-21
Rated 4 out of 5 by from Turbo Tax this year was Fair The experience was fair. To many categories that did not apply. All those that are unusual should be separate from the rest. I have been using Turbo Tax for years and the last two years is the firs time I have difficulties. I had to keep stopping and looking things up to understand what they were asking.
Date published: 2021-05-21
Rated 5 out of 5 by from great help! It was great. Very easy and didn't require much of my time.
Date published: 2021-05-21
Rated 5 out of 5 by from TurboTax was wonderful It was the best service ever,the agent are wonderful
Date published: 2021-05-21
Rated 5 out of 5 by from Thanks Turbo Tax Easy to navigate and expert help! It also provided clarification!
Date published: 2021-05-21
Rated 5 out of 5 by from TurboTax was just what I needed I had the opportunity to work with Joy who help me get my taxes done. She was nothing short of delightful. She was also thorough and confident which took away any and all stress I had pertaining to my taxes. The overall experience was quick and easy.
Date published: 2021-05-21
Rated 5 out of 5 by from Simple Easy User-Friendly I enjoy the fact that if you’re not sure about something you can use keywords in the search option and it brings you different scenarios to give you direction on where to go and what to input.
Date published: 2021-05-21
All TurboTax® Offerings Reviews - Page 352