TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from I've been using for years. Trying to figure out why my NY $20,000 exemption wouldn't transfer to my NY state return was painful. Turbo Tax's answer was pay extra money to talk to a professional. I found my answer on line with no help from Turbo Tax.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is excellent Very straight forward and easy to use. I would recommend the program any time.
Date published: 2023-04-10
Rated 4 out of 5 by from Awesome but unclear that I did not actually file Great program. Intuitive. Awesome but unclear that I did not actually file both my federal and both state forms. I paid turbo tax and thought I had filed but I needed a reminder email to actually do the final filing step
Date published: 2023-04-10
Rated 5 out of 5 by from so much fun! really good time. I want more good times like this.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is great! TurboTax is very easy to use and very helpful! If you are confused or ever unsure, the help boxes are very useful.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is flexible I had been using Turbotax for filing my tax for past 6 years and it has been easy and there are people to help us file ourselves.
Date published: 2023-04-10
Rated 4 out of 5 by from Workable system. Only one error was found: The system placed the amount of a bond premium which should have been from a 1099 INT in a 1099 OID. This had to be corrected manually, which caused some confusion.
Date published: 2023-04-10
Rated 4 out of 5 by from I love Many Things In my opinion taxes are not straight forward. We had a home that sold, moved to another state, death in the family and an adoption. The year was crazy. Typically I had my taxes completed by a CPA friend of mine; however, we moved and though she did help, she was crazy busy. I had questions, situations that need an expert and though I baulked at the cost, two of the three agents were extremely helpful. I am grateful that the agents were there. My only reason to score a 4.5 is that every turn there was another expense. By the time I was done, I ended up spending of $305.00. Granted I save; however, this is a lot of money to my family.
Date published: 2023-04-10
Rated 2 out of 5 by from Turbo Tax is Maddening Time and time again this software froze up and locked me out for minutes to hours telling me that it "hit a little snag." Once I finally got to the supposed finish line to submit my returns it "had a little hiccup." Still haven't filed, though I paid! Last time for Intuit products.
Date published: 2023-04-10
Rated 5 out of 5 by from Great Program Used the service for years, and they make the whole process easy and straightforward.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3509
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I've been using for years. Trying to figure out why my NY $20,000 exemption wouldn't transfer to my NY state return was painful. Turbo Tax's answer was pay extra money to talk to a professional. I found my answer on line with no help from Turbo Tax.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is excellent Very straight forward and easy to use. I would recommend the program any time.
Date published: 2023-04-10
Rated 4 out of 5 by from Awesome but unclear that I did not actually file Great program. Intuitive. Awesome but unclear that I did not actually file both my federal and both state forms. I paid turbo tax and thought I had filed but I needed a reminder email to actually do the final filing step
Date published: 2023-04-10
Rated 5 out of 5 by from so much fun! really good time. I want more good times like this.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is great! TurboTax is very easy to use and very helpful! If you are confused or ever unsure, the help boxes are very useful.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax is flexible I had been using Turbotax for filing my tax for past 6 years and it has been easy and there are people to help us file ourselves.
Date published: 2023-04-10
Rated 4 out of 5 by from Workable system. Only one error was found: The system placed the amount of a bond premium which should have been from a 1099 INT in a 1099 OID. This had to be corrected manually, which caused some confusion.
Date published: 2023-04-10
Rated 4 out of 5 by from I love Many Things In my opinion taxes are not straight forward. We had a home that sold, moved to another state, death in the family and an adoption. The year was crazy. Typically I had my taxes completed by a CPA friend of mine; however, we moved and though she did help, she was crazy busy. I had questions, situations that need an expert and though I baulked at the cost, two of the three agents were extremely helpful. I am grateful that the agents were there. My only reason to score a 4.5 is that every turn there was another expense. By the time I was done, I ended up spending of $305.00. Granted I save; however, this is a lot of money to my family.
Date published: 2023-04-10
Rated 2 out of 5 by from Turbo Tax is Maddening Time and time again this software froze up and locked me out for minutes to hours telling me that it "hit a little snag." Once I finally got to the supposed finish line to submit my returns it "had a little hiccup." Still haven't filed, though I paid! Last time for Intuit products.
Date published: 2023-04-10
Rated 5 out of 5 by from Great Program Used the service for years, and they make the whole process easy and straightforward.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3509