TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Turbotax never seems to improve; Gets worse As an ex-pat, it's very frustrating that I need to pay with a credit card associated with a US address - as I don't have one. Had to ask someone to pay for me - absurd in this day and age.
Date published: 2023-05-31
Rated 5 out of 5 by from John was very helpful He was very helpful with the information I needed help with.
Date published: 2023-05-31
Rated 1 out of 5 by from Total ripoff Yes, the product is useful and streamlines the tax process. But the cost is ridiculous if you have anything beyond a W-2 that only applies to one state.
Date published: 2023-05-31
Rated 5 out of 5 by from turbo tax is great i had a difficult ,which turbo tax help me.they have been alot of help.
Date published: 2023-05-31
Rated 4 out of 5 by from Turbotax works great Product works good it is easy to use will use it again.
Date published: 2023-05-31
Rated 5 out of 5 by from Beat the clock! This was the easiest year yet! I have to prepare both mine and my mother's each year - we "beat the clock" for both of us! YIPPEE!!
Date published: 2023-05-31
Rated 5 out of 5 by from Turbo Tax is easy to use. Tax program was easy to use and understand. Was able to do my taxes in one day and hae refund sent directly to my checking account.
Date published: 2023-05-31
Rated 1 out of 5 by from No Help When You Need It! I have used this program in the past and found it easy to use however I didn't need help with my return until this year. I filed the on tax day and have continued to have the same error code that the file said they would take care of. It never did and I kept having to refile the tax and getting the same rejection code. Their end would be to file it by mail. It was a simple fix that I had to find out myself by refilling the taxes. I was on the income page that on health care by employer section. When going to next section it turned to the next letter selection: in my case saying my insurance was the Obama Insurance not my paid by my own employee plan. They couldn't find what I needed to do for 6 weeks. This is very bad and they refused to credit back my fees. Now I got to pay and deal with IRS late fees myself, Not good at all.
Date published: 2023-05-31
Rated 5 out of 5 by from Great Service !! Turbo tax was super fast and easy. Step by step, everything was self explanatory, will be returning.
Date published: 2023-05-31
Rated 5 out of 5 by from TurboTax really is awesome! I switched to TT about 10 years ago. Everything is so easy to do. Auto imports help prevent my carpal tunnel that I usually get this time of year.
Date published: 2023-05-31
All TurboTax® Offerings Reviews - Page 36
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbotax never seems to improve; Gets worse As an ex-pat, it's very frustrating that I need to pay with a credit card associated with a US address - as I don't have one. Had to ask someone to pay for me - absurd in this day and age.
Date published: 2023-05-31
Rated 5 out of 5 by from John was very helpful He was very helpful with the information I needed help with.
Date published: 2023-05-31
Rated 1 out of 5 by from Total ripoff Yes, the product is useful and streamlines the tax process. But the cost is ridiculous if you have anything beyond a W-2 that only applies to one state.
Date published: 2023-05-31
Rated 5 out of 5 by from turbo tax is great i had a difficult ,which turbo tax help me.they have been alot of help.
Date published: 2023-05-31
Rated 4 out of 5 by from Turbotax works great Product works good it is easy to use will use it again.
Date published: 2023-05-31
Rated 5 out of 5 by from Beat the clock! This was the easiest year yet! I have to prepare both mine and my mother's each year - we "beat the clock" for both of us! YIPPEE!!
Date published: 2023-05-31
Rated 5 out of 5 by from Turbo Tax is easy to use. Tax program was easy to use and understand. Was able to do my taxes in one day and hae refund sent directly to my checking account.
Date published: 2023-05-31
Rated 1 out of 5 by from No Help When You Need It! I have used this program in the past and found it easy to use however I didn't need help with my return until this year. I filed the on tax day and have continued to have the same error code that the file said they would take care of. It never did and I kept having to refile the tax and getting the same rejection code. Their end would be to file it by mail. It was a simple fix that I had to find out myself by refilling the taxes. I was on the income page that on health care by employer section. When going to next section it turned to the next letter selection: in my case saying my insurance was the Obama Insurance not my paid by my own employee plan. They couldn't find what I needed to do for 6 weeks. This is very bad and they refused to credit back my fees. Now I got to pay and deal with IRS late fees myself, Not good at all.
Date published: 2023-05-31
Rated 5 out of 5 by from Great Service !! Turbo tax was super fast and easy. Step by step, everything was self explanatory, will be returning.
Date published: 2023-05-31
Rated 5 out of 5 by from TurboTax really is awesome! I switched to TT about 10 years ago. Everything is so easy to do. Auto imports help prevent my carpal tunnel that I usually get this time of year.
Date published: 2023-05-31
All TurboTax® Offerings Reviews - Page 36