TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Very glitchy site, not enough transparency I would like to see the 1040 form as I fill in my information or at least have it available to see. Also when I was finalizing my tax returns I couldn't proceed past the "review info" section, it kept telling me my email was missing and to follow the link to correct that. The link did not take me to a page where I could enter that info so I was stuck unable to proceed. Also I was supposed to receive a call for help within 25 minutes an no one called to help. I would rather do my own taxes next time or go with another company, this glitch added hours to my experience and then it ,for no reason at all ,decided to begin working. There should be a simple chat function for issues like this. I also couldn't get my question to post in the community help section. This really left me hanging and frustrated. This is by far the worst experience I've had with Turbo tax. I should have paid a little more and gone with a tax accountant in person. Turbo Tax is horrible.
Date published: 2023-04-10
Rated 5 out of 5 by from First Time Filing on my Own!!~! This was painless and very easy to use. Love the ease of this program.
Date published: 2023-04-10
Rated 2 out of 5 by from Not sure when I said I wanted premium. I don't remember saying I wanted premium and ended up paying more than my return gave me. It's easy to use but I felt like I paid for a service to pay taxes.
Date published: 2023-04-10
Rated 5 out of 5 by from Amazing help Super fast simple and amazing service. My rep did an amazing job.
Date published: 2023-04-10
Rated 5 out of 5 by from Great product I've been using Turbo Tax for the last 8 years as it gets quicker and easier every year.
Date published: 2023-04-10
Rated 5 out of 5 by from This was so much easier than I imagined! The forms were easy to find and the information/instructions were helpful - thank you!!!
Date published: 2023-04-10
Rated 3 out of 5 by from Fees are getting way too high I was unable to opt out of any kind of premier or enhanced fees. It cost me more than 10% of my refund in fees to process this year.
Date published: 2023-04-10
Rated 5 out of 5 by from easy to use user interface been using it for 7 years now, a little expensive but i have to admit that i keep going back because its just so easy and fast to file taxes here.
Date published: 2023-04-10
Rated 4 out of 5 by from Wishing the fees were upfront I find Turbo Tax pretty easy to use, but as I am completing the information, the "upcharges" appear.
Date published: 2023-04-10
Rated 4 out of 5 by from I like using Turbo Tax I found trying to find 2021 AGI difficult having lodged with Turbo Tax last year.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3499
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Very glitchy site, not enough transparency I would like to see the 1040 form as I fill in my information or at least have it available to see. Also when I was finalizing my tax returns I couldn't proceed past the "review info" section, it kept telling me my email was missing and to follow the link to correct that. The link did not take me to a page where I could enter that info so I was stuck unable to proceed. Also I was supposed to receive a call for help within 25 minutes an no one called to help. I would rather do my own taxes next time or go with another company, this glitch added hours to my experience and then it ,for no reason at all ,decided to begin working. There should be a simple chat function for issues like this. I also couldn't get my question to post in the community help section. This really left me hanging and frustrated. This is by far the worst experience I've had with Turbo tax. I should have paid a little more and gone with a tax accountant in person. Turbo Tax is horrible.
Date published: 2023-04-10
Rated 5 out of 5 by from First Time Filing on my Own!!~! This was painless and very easy to use. Love the ease of this program.
Date published: 2023-04-10
Rated 2 out of 5 by from Not sure when I said I wanted premium. I don't remember saying I wanted premium and ended up paying more than my return gave me. It's easy to use but I felt like I paid for a service to pay taxes.
Date published: 2023-04-10
Rated 5 out of 5 by from Amazing help Super fast simple and amazing service. My rep did an amazing job.
Date published: 2023-04-10
Rated 5 out of 5 by from Great product I've been using Turbo Tax for the last 8 years as it gets quicker and easier every year.
Date published: 2023-04-10
Rated 5 out of 5 by from This was so much easier than I imagined! The forms were easy to find and the information/instructions were helpful - thank you!!!
Date published: 2023-04-10
Rated 3 out of 5 by from Fees are getting way too high I was unable to opt out of any kind of premier or enhanced fees. It cost me more than 10% of my refund in fees to process this year.
Date published: 2023-04-10
Rated 5 out of 5 by from easy to use user interface been using it for 7 years now, a little expensive but i have to admit that i keep going back because its just so easy and fast to file taxes here.
Date published: 2023-04-10
Rated 4 out of 5 by from Wishing the fees were upfront I find Turbo Tax pretty easy to use, but as I am completing the information, the "upcharges" appear.
Date published: 2023-04-10
Rated 4 out of 5 by from I like using Turbo Tax I found trying to find 2021 AGI difficult having lodged with Turbo Tax last year.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3499