TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Easy but don’t pay for the extra stuff just e file Simple and easy, but I feel like I wasted my money on the ‘live help’ that actually turned out to be a bot, in that case it was not a live human and I could of googled the information myself. But I will use again but not spend my hard earned money on the extra help.
Date published: 2021-05-23
Rated 5 out of 5 by from Very easy to use I love this. Always complete and easy. I will stick with ti.
Date published: 2021-05-23
Rated 3 out of 5 by from So frustrating! Doing our taxes with Turbo Tax and e-filing was so easy. I was so satisfied and initially gave them 5 stars but after being rejected now a second time for the same reason (correct number has been entered), I am beyond frustrated.
Date published: 2021-05-23
Rated 3 out of 5 by from Product Delivery Needs Work I first attempted to purchase Turbo Tax via download. I was unable to register my purchase since I purchased a new computer and the registration process has "scaling issues" which prevented me from entering the code. I spend over two hours on the phone with a representative with no success. I then purchased the CD version. While there were still "scaling issues", I was able to use the experience I gained over the prior two hour session to finally register my CD version. One bright spot - the issue with HSA contributions (company versus individual), seem to have been solved this year.
Date published: 2021-05-23
Rated 1 out of 5 by from give d- as like this survey the questions were spotty at best. never asked me my last name or ssn I had to hunt for page to fill in the blanks ! tedious
Date published: 2021-05-23
Rated 5 out of 5 by from Quick and Easy! Using turbo tax was super simple and very fast!v I highly recommend it!
Date published: 2021-05-23
Rated 1 out of 5 by from Not free Not free chagered me to much for free 90 then another 40 an then 50
Date published: 2021-05-23
Rated 4 out of 5 by from Turbo Tax is Great Works fine, gets the job done. Has for years for me. Only problem I had this year was program gave a not responding several times.
Date published: 2021-05-23
Rated 2 out of 5 by from Problems I could not get the charitable contributions to work!!!!
Date published: 2021-05-23
Rated 5 out of 5 by from Turbo Tax is awesome!! I have been using turbo tax for over 20 years, every year for friends and family. Very user friendly and the helpful hints with examples, suggestions. Makes tax filing fun and always a pleasant learning experience.
Date published: 2021-05-23
All TurboTax® Offerings Reviews - Page 350
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easy but don’t pay for the extra stuff just e file Simple and easy, but I feel like I wasted my money on the ‘live help’ that actually turned out to be a bot, in that case it was not a live human and I could of googled the information myself. But I will use again but not spend my hard earned money on the extra help.
Date published: 2021-05-23
Rated 5 out of 5 by from Very easy to use I love this. Always complete and easy. I will stick with ti.
Date published: 2021-05-23
Rated 3 out of 5 by from So frustrating! Doing our taxes with Turbo Tax and e-filing was so easy. I was so satisfied and initially gave them 5 stars but after being rejected now a second time for the same reason (correct number has been entered), I am beyond frustrated.
Date published: 2021-05-23
Rated 3 out of 5 by from Product Delivery Needs Work I first attempted to purchase Turbo Tax via download. I was unable to register my purchase since I purchased a new computer and the registration process has "scaling issues" which prevented me from entering the code. I spend over two hours on the phone with a representative with no success. I then purchased the CD version. While there were still "scaling issues", I was able to use the experience I gained over the prior two hour session to finally register my CD version. One bright spot - the issue with HSA contributions (company versus individual), seem to have been solved this year.
Date published: 2021-05-23
Rated 1 out of 5 by from give d- as like this survey the questions were spotty at best. never asked me my last name or ssn I had to hunt for page to fill in the blanks ! tedious
Date published: 2021-05-23
Rated 5 out of 5 by from Quick and Easy! Using turbo tax was super simple and very fast!v I highly recommend it!
Date published: 2021-05-23
Rated 1 out of 5 by from Not free Not free chagered me to much for free 90 then another 40 an then 50
Date published: 2021-05-23
Rated 4 out of 5 by from Turbo Tax is Great Works fine, gets the job done. Has for years for me. Only problem I had this year was program gave a not responding several times.
Date published: 2021-05-23
Rated 2 out of 5 by from Problems I could not get the charitable contributions to work!!!!
Date published: 2021-05-23
Rated 5 out of 5 by from Turbo Tax is awesome!! I have been using turbo tax for over 20 years, every year for friends and family. Very user friendly and the helpful hints with examples, suggestions. Makes tax filing fun and always a pleasant learning experience.
Date published: 2021-05-23
All TurboTax® Offerings Reviews - Page 350