TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Thanks Turbo Tax Turbo Tax makes it easy to file tax returns, and any questions I ever have are answered.
Date published: 2023-04-11
Rated 5 out of 5 by from Great! Good experience. Easy to use and understand. Very quick!
Date published: 2023-04-11
Rated 1 out of 5 by from Turbotax keeps getting worse year after year I've been an Intuit Online Self Employed / Turbo Tax bundle customer for 8 years and this is by far the buggiest experience I have had to date. I ran into an issue where Quickbooks was not recognizing the prepaid bundle and kept trying to charge me twice. To make matters worse, every time I hit reload on the payment screen my Federal and State refund amount changed. Again, nothing on my actual filing was modified, at least by me. But the longer I stayed on the Quickbooks payment screen the more my refund amounts began to dip. After an hour on the phone the Intuit rep was able to wave the filing fees. But I have absolutely no idea how Turbo Tax modified my return to make my refund amount repeatedly change. I have absolutely no confidence in the accuracy of this return and will be finding a new accounting / filing solution next tax season.
Date published: 2023-04-11
Rated 5 out of 5 by from Keeps Exceeding Expectations I've been using TurboTax to file my taxes for at least 15 years. My tax situation has changed and TurboTax has changed with it. It's gotten more intuitive, it's continued to be easy to start and stop, it's just made the daunting and dreaded experience more than just bearable.
Date published: 2023-04-11
Rated 5 out of 5 by from Product review Turbo Tax Simple and easy to follow - will use again next year!
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax made it easy I decided to come back in order to expend less money. I am feeling good, so far.
Date published: 2023-04-11
Rated 1 out of 5 by from Live help is a joke I paid 197$ to use live premier and reached out for a question and the tax "expert" hangs up without even asking what my question is nor i got a call back. Waste of money.
Date published: 2023-04-11
Rated 3 out of 5 by from Not as good as it used to be Turbo tax used to be really good at having details about how to fill out certain fields that seems to have gotten worse. Turbotax was particularly bad at dealling with stocks with dividend reinvestment plans. When you sell a stock from a DRP you don't really care about the sell date as they are all the same. What you want to know also is the purchase date. That will allow you to confirm that all the transactions have been correctly received. Turbo tax desperately needs both sell by and purchase dates for individual stocks when purchased through a dividend reinvestment plan.
Date published: 2023-04-11
Rated 5 out of 5 by from It was a great and quick experience. It was great, I talked to a representative for about 10 minutes.
Date published: 2023-04-11
Rated 5 out of 5 by from Did a great job Thank you so much for your continued help. Customer service was excellent.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3455
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Thanks Turbo Tax Turbo Tax makes it easy to file tax returns, and any questions I ever have are answered.
Date published: 2023-04-11
Rated 5 out of 5 by from Great! Good experience. Easy to use and understand. Very quick!
Date published: 2023-04-11
Rated 1 out of 5 by from Turbotax keeps getting worse year after year I've been an Intuit Online Self Employed / Turbo Tax bundle customer for 8 years and this is by far the buggiest experience I have had to date. I ran into an issue where Quickbooks was not recognizing the prepaid bundle and kept trying to charge me twice. To make matters worse, every time I hit reload on the payment screen my Federal and State refund amount changed. Again, nothing on my actual filing was modified, at least by me. But the longer I stayed on the Quickbooks payment screen the more my refund amounts began to dip. After an hour on the phone the Intuit rep was able to wave the filing fees. But I have absolutely no idea how Turbo Tax modified my return to make my refund amount repeatedly change. I have absolutely no confidence in the accuracy of this return and will be finding a new accounting / filing solution next tax season.
Date published: 2023-04-11
Rated 5 out of 5 by from Keeps Exceeding Expectations I've been using TurboTax to file my taxes for at least 15 years. My tax situation has changed and TurboTax has changed with it. It's gotten more intuitive, it's continued to be easy to start and stop, it's just made the daunting and dreaded experience more than just bearable.
Date published: 2023-04-11
Rated 5 out of 5 by from Product review Turbo Tax Simple and easy to follow - will use again next year!
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax made it easy I decided to come back in order to expend less money. I am feeling good, so far.
Date published: 2023-04-11
Rated 1 out of 5 by from Live help is a joke I paid 197$ to use live premier and reached out for a question and the tax "expert" hangs up without even asking what my question is nor i got a call back. Waste of money.
Date published: 2023-04-11
Rated 3 out of 5 by from Not as good as it used to be Turbo tax used to be really good at having details about how to fill out certain fields that seems to have gotten worse. Turbotax was particularly bad at dealling with stocks with dividend reinvestment plans. When you sell a stock from a DRP you don't really care about the sell date as they are all the same. What you want to know also is the purchase date. That will allow you to confirm that all the transactions have been correctly received. Turbo tax desperately needs both sell by and purchase dates for individual stocks when purchased through a dividend reinvestment plan.
Date published: 2023-04-11
Rated 5 out of 5 by from It was a great and quick experience. It was great, I talked to a representative for about 10 minutes.
Date published: 2023-04-11
Rated 5 out of 5 by from Did a great job Thank you so much for your continued help. Customer service was excellent.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3455