TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Keeps getting better each year! The way the explanations are dumbed down for everybody so everybody is well informed, makes me feel like using turbotax should be taught in school so everyone is prepared for their adulting life. I really love how they make it easier each year and is updated with all current info that will help with filing taxes. I look back in the past where I just blindly let an accountant file for me while they do the bare minimum while they charge me a chunk of what little I was making makes me really wish I knew this earlier on.
Date published: 2023-04-13
Rated 1 out of 5 by from Charged for Services it said was Free The software said I needed to agree to ID protection because it was included in a $119 package to file my Federal Tax return. HOWEVER, on the page where I pay, the IC Protection was $44 ON TOP OF the $119 it said the service was included under. Furthermore, in the help, it says the ID Protection is added for FREE. Lastly, there is no way to remove the fee by this point. I would have had to scrap my whole return and restart. Shady business practice.
Date published: 2023-04-13
Rated 1 out of 5 by from not always clear Questions not clear and straight forward when asking about spouse.
Date published: 2023-04-13
Rated 3 out of 5 by from Fast, Beware fees Turbotax provides a rapid way to upload all my info and files my taxes, but needs to be more upfront about fees related to some of the services it provides. I was charged a $25 fee for E-filing taxes in my state -- ok, but I was also nearly charged an extra 40$ before I noticed that turbotax was charging even more to take this directly from my refund. I would prefer extra warnings about potential fees before purchasing the software.
Date published: 2023-04-13
Rated 5 out of 5 by from Highly Recommend I have used Turbo Tax for years to file our tax returns. They make filing your taxes as stress free as possible.
Date published: 2023-04-13
Rated 3 out of 5 by from Does the job, but very buggy The tax guidance itself is pretty good, especially the in-help guidance and line-by-line deductions. However, the software is very buggy (ran into payment errors, software crashing without saving, took a few attempts to import the in-progress online returns properly). Additionally, we ran into issues downloading this onto a second computer. This overall made the experience very frustrating. The online TT is honestly much more user-friendly and adequate for most people. I will probably revert to using the online version next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Used it for years! It's awesome and much cheaper than the alternative.
Date published: 2023-04-13
Rated 5 out of 5 by from Could not be any more easier! Loved the format and the questions! Very straight to the point
Date published: 2023-04-13
Rated 5 out of 5 by from Helpful I do not understand taxes. Turbo tax explained everything thoroughly. I recommend for all to use.
Date published: 2023-04-13
Rated 2 out of 5 by from Everything fine...until the end. The taxes were fine. At the end when I tried to file, I jumped through all the ridiculous hoops...the account numbers, the dates, the drivers license, everything...and the software has a glitch and keeps saying it has an update so it can't file. There is no update. I tried several times, looking at the update tab, and it says everything is updated...but after all this, paying $110 to file, I can't file. So frustrating
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3413
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Keeps getting better each year! The way the explanations are dumbed down for everybody so everybody is well informed, makes me feel like using turbotax should be taught in school so everyone is prepared for their adulting life. I really love how they make it easier each year and is updated with all current info that will help with filing taxes. I look back in the past where I just blindly let an accountant file for me while they do the bare minimum while they charge me a chunk of what little I was making makes me really wish I knew this earlier on.
Date published: 2023-04-13
Rated 1 out of 5 by from Charged for Services it said was Free The software said I needed to agree to ID protection because it was included in a $119 package to file my Federal Tax return. HOWEVER, on the page where I pay, the IC Protection was $44 ON TOP OF the $119 it said the service was included under. Furthermore, in the help, it says the ID Protection is added for FREE. Lastly, there is no way to remove the fee by this point. I would have had to scrap my whole return and restart. Shady business practice.
Date published: 2023-04-13
Rated 1 out of 5 by from not always clear Questions not clear and straight forward when asking about spouse.
Date published: 2023-04-13
Rated 3 out of 5 by from Fast, Beware fees Turbotax provides a rapid way to upload all my info and files my taxes, but needs to be more upfront about fees related to some of the services it provides. I was charged a $25 fee for E-filing taxes in my state -- ok, but I was also nearly charged an extra 40$ before I noticed that turbotax was charging even more to take this directly from my refund. I would prefer extra warnings about potential fees before purchasing the software.
Date published: 2023-04-13
Rated 5 out of 5 by from Highly Recommend I have used Turbo Tax for years to file our tax returns. They make filing your taxes as stress free as possible.
Date published: 2023-04-13
Rated 3 out of 5 by from Does the job, but very buggy The tax guidance itself is pretty good, especially the in-help guidance and line-by-line deductions. However, the software is very buggy (ran into payment errors, software crashing without saving, took a few attempts to import the in-progress online returns properly). Additionally, we ran into issues downloading this onto a second computer. This overall made the experience very frustrating. The online TT is honestly much more user-friendly and adequate for most people. I will probably revert to using the online version next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Used it for years! It's awesome and much cheaper than the alternative.
Date published: 2023-04-13
Rated 5 out of 5 by from Could not be any more easier! Loved the format and the questions! Very straight to the point
Date published: 2023-04-13
Rated 5 out of 5 by from Helpful I do not understand taxes. Turbo tax explained everything thoroughly. I recommend for all to use.
Date published: 2023-04-13
Rated 2 out of 5 by from Everything fine...until the end. The taxes were fine. At the end when I tried to file, I jumped through all the ridiculous hoops...the account numbers, the dates, the drivers license, everything...and the software has a glitch and keeps saying it has an update so it can't file. There is no update. I tried several times, looking at the update tab, and it says everything is updated...but after all this, paying $110 to file, I can't file. So frustrating
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3413