TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Excellent It's good to refer friends as it's easy for all.
Date published: 2023-04-13
Rated 1 out of 5 by from somewhat helpful I do not know why I do it, I really don't. Please let another company come out with something
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo Tax is frustrating as much as it is helpful The guidance and assistance is very helpful, but sometimes I wish I could just go through things manually. The "jump to" feature is nice in the search bar but it doesn't always appear so you have to keep rephrasing until it will come up. Or TurboTax software will prompt you with something you do not have to do and won't let you skip it or will keep returning you to it just to "double check" 6 times. It is annoying being asked the same questions more than 3 times. I understanding wanting to be sure but at some point it is just excessive. It is hard to navigate when you are trying to return to a previous section specifically and can't get to it because of all the prompt and walk-throughs TurboTax makes you go through instead of just going to the one thing you searched for.
Date published: 2023-04-13
Rated 5 out of 5 by from Fantastic app Easy to use. Made my day easier. Instead of spending all day I did my taxes in 40 minutes.
Date published: 2023-04-13
Rated 1 out of 5 by from Charged for what?? Turbotax did a poor job of telling me that I was going to have to pay out of my tax return almost $300. This service is supposed to be free. I tried to start over but the website does not make it easy. I will probably switch to H&R Block next year. My friend says they don't over charge them.
Date published: 2023-04-13
Rated 2 out of 5 by from 2023 Turbo Tax was disappointing I have been using Turbo Tax for at least thirty years and I have never had so much trouble getting through the process of completing our Federal taxes. More than once I found myself going in circles before reaching where I needed to be. I needed to login multiple times which was tedious and should have been unnecessary.
Date published: 2023-04-13
Rated 5 out of 5 by from Answered all my questions I spoke with three live experts and they all answered my concerns.
Date published: 2023-04-13
Rated 1 out of 5 by from You missed a simple thing I saw no place to enter the Identity Protection Personal Identification Number and my return was submitted without it so it was rejected. And TT says that my credit card "would not be charged until my return was accepted". Well, I already see my credit card WAS charged when I submitted my return the first time. So we will see if I get charged a second time for submitting my return a second time. I have submitted my return for several years now with the IPPIN so I don't understand why it was not highlighted or flagged while I was completing my return this year!!
Date published: 2023-04-13
Rated 4 out of 5 by from turbo tax was helpful I like the format to use it relatively easy to use except when you make an error and try to go back to change it. Its difficult to remove things and or fix things such as child dependent or dependent once you have entered that information. The most frustrating thing is when it prompts you to fix something but you cant remove the item to fix the error.
Date published: 2023-04-13
Rated 4 out of 5 by from Very good It will be better if you can make second amendment easier.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3409
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Excellent It's good to refer friends as it's easy for all.
Date published: 2023-04-13
Rated 1 out of 5 by from somewhat helpful I do not know why I do it, I really don't. Please let another company come out with something
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo Tax is frustrating as much as it is helpful The guidance and assistance is very helpful, but sometimes I wish I could just go through things manually. The "jump to" feature is nice in the search bar but it doesn't always appear so you have to keep rephrasing until it will come up. Or TurboTax software will prompt you with something you do not have to do and won't let you skip it or will keep returning you to it just to "double check" 6 times. It is annoying being asked the same questions more than 3 times. I understanding wanting to be sure but at some point it is just excessive. It is hard to navigate when you are trying to return to a previous section specifically and can't get to it because of all the prompt and walk-throughs TurboTax makes you go through instead of just going to the one thing you searched for.
Date published: 2023-04-13
Rated 5 out of 5 by from Fantastic app Easy to use. Made my day easier. Instead of spending all day I did my taxes in 40 minutes.
Date published: 2023-04-13
Rated 1 out of 5 by from Charged for what?? Turbotax did a poor job of telling me that I was going to have to pay out of my tax return almost $300. This service is supposed to be free. I tried to start over but the website does not make it easy. I will probably switch to H&R Block next year. My friend says they don't over charge them.
Date published: 2023-04-13
Rated 2 out of 5 by from 2023 Turbo Tax was disappointing I have been using Turbo Tax for at least thirty years and I have never had so much trouble getting through the process of completing our Federal taxes. More than once I found myself going in circles before reaching where I needed to be. I needed to login multiple times which was tedious and should have been unnecessary.
Date published: 2023-04-13
Rated 5 out of 5 by from Answered all my questions I spoke with three live experts and they all answered my concerns.
Date published: 2023-04-13
Rated 1 out of 5 by from You missed a simple thing I saw no place to enter the Identity Protection Personal Identification Number and my return was submitted without it so it was rejected. And TT says that my credit card "would not be charged until my return was accepted". Well, I already see my credit card WAS charged when I submitted my return the first time. So we will see if I get charged a second time for submitting my return a second time. I have submitted my return for several years now with the IPPIN so I don't understand why it was not highlighted or flagged while I was completing my return this year!!
Date published: 2023-04-13
Rated 4 out of 5 by from turbo tax was helpful I like the format to use it relatively easy to use except when you make an error and try to go back to change it. Its difficult to remove things and or fix things such as child dependent or dependent once you have entered that information. The most frustrating thing is when it prompts you to fix something but you cant remove the item to fix the error.
Date published: 2023-04-13
Rated 4 out of 5 by from Very good It will be better if you can make second amendment easier.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3409