TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from TurboTax unnecessarily required state return One of the tax returns I completed was for a person who lives in PA and works in NJ. PA has reciprocity with PA, so in this situation a NJ return was not necessary since NJ does not withhold state taxes. However, TurboTax said I need to file a NJ return. This was a waste of $45 for purchasing the NJ State and $25 for filing the NJ return. TurboTax needs to be corrected for this situation. I contacted TurboTax and was told I had to pay a fee to discuss my situation. Very disappointed!
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome Easy to use and worth the value. Would use again next year.
Date published: 2023-04-11
Rated 3 out of 5 by from I’ve been using turbo tax for years This year is the first year I’ve been disappointed by turbo. One, I now have two accounts for some reason so had to go back on old account to get verification info. Two I feel like they are charging me too much. I didn’t want the credit that I was forced to upgrade to deluxe (the credit was less than the upgrade cost) I may look at other services next year
Date published: 2023-04-11
Rated 5 out of 5 by from Looking Good Another stressful time in the life and times of R U Kidding me
Date published: 2023-04-11
Rated 4 out of 5 by from It Was Simple! Most of the info was straight to the point. The state part was a little tricky but I got though it.
Date published: 2023-04-11
Rated 2 out of 5 by from Problems with e-file due to AGI Have used Turbo Tax for many years, always satisfied in the past. This year was unable to e-file due to an error with AGI. We file married filing jointly, every time I tried to e-file it would produce an error that either my wife's AGI or mine did not match IRS records. Tired Turbo Tax help, who sent me to the IRS, after a long complicate process, found out the IRS records matched what I had. Back to TT help who told me I was not unique, many people reporting the same problem. Adived it was probably easier to print and mail.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is easy to use I compared Turbo Tax to FreeTaxUSA and Turbo tax was way easier to input the documents I needed to get the refunds we deserved.
Date published: 2023-04-11
Rated 5 out of 5 by from Great tool for novice like me By filing my tax through Turbo Tax for the last 7 years, I have learnt a lot
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is great Was very quick and intuitive. I Didn't get a large refund which means I didn't overpay or underpay.
Date published: 2023-04-11
Rated 3 out of 5 by from TurboTax was the best available at fine time. This Itl has changed and not as efficient pas prior years.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3398
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax unnecessarily required state return One of the tax returns I completed was for a person who lives in PA and works in NJ. PA has reciprocity with PA, so in this situation a NJ return was not necessary since NJ does not withhold state taxes. However, TurboTax said I need to file a NJ return. This was a waste of $45 for purchasing the NJ State and $25 for filing the NJ return. TurboTax needs to be corrected for this situation. I contacted TurboTax and was told I had to pay a fee to discuss my situation. Very disappointed!
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome Easy to use and worth the value. Would use again next year.
Date published: 2023-04-11
Rated 3 out of 5 by from I’ve been using turbo tax for years This year is the first year I’ve been disappointed by turbo. One, I now have two accounts for some reason so had to go back on old account to get verification info. Two I feel like they are charging me too much. I didn’t want the credit that I was forced to upgrade to deluxe (the credit was less than the upgrade cost) I may look at other services next year
Date published: 2023-04-11
Rated 5 out of 5 by from Looking Good Another stressful time in the life and times of R U Kidding me
Date published: 2023-04-11
Rated 4 out of 5 by from It Was Simple! Most of the info was straight to the point. The state part was a little tricky but I got though it.
Date published: 2023-04-11
Rated 2 out of 5 by from Problems with e-file due to AGI Have used Turbo Tax for many years, always satisfied in the past. This year was unable to e-file due to an error with AGI. We file married filing jointly, every time I tried to e-file it would produce an error that either my wife's AGI or mine did not match IRS records. Tired Turbo Tax help, who sent me to the IRS, after a long complicate process, found out the IRS records matched what I had. Back to TT help who told me I was not unique, many people reporting the same problem. Adived it was probably easier to print and mail.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is easy to use I compared Turbo Tax to FreeTaxUSA and Turbo tax was way easier to input the documents I needed to get the refunds we deserved.
Date published: 2023-04-11
Rated 5 out of 5 by from Great tool for novice like me By filing my tax through Turbo Tax for the last 7 years, I have learnt a lot
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is great Was very quick and intuitive. I Didn't get a large refund which means I didn't overpay or underpay.
Date published: 2023-04-11
Rated 3 out of 5 by from TurboTax was the best available at fine time. This Itl has changed and not as efficient pas prior years.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3398