TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
jollyrogerarrgh from
Perfect
Always easy to understand and to follow instructions
Date published: 2023-04-11
Rated 5 out of 5 by
MikeS999 from
TurboTax is easy and fantastic!
TurboTax walked me through everything in a logical format and helped me with errors made from my brokerage account.
Date published: 2023-04-11
Rated 5 out of 5 by
LavieX from
Nick was great.
I worked with two different tax experts this season. The previous one was a disaster. disorganized, problematic, complaining, missing things, not knowledgeable. But I asked for a chance and I was matched with Nick, who was thorough, detailed, respectful and detail-oriented. It also resulted in a smaller tax burden..!
Date published: 2023-04-11
Rated 1 out of 5 by
rp145 from
Disappointment
For students with very low income and without any refund it is disappointing to pay 125 US dollars! Will not use this software again.
Date published: 2023-04-11
Rated 5 out of 5 by
limo1234 from
TurboTax is easy to use. Great product!
The application is very easy to work with. I especially like the help section.
Date published: 2023-04-11
Rated 1 out of 5 by
didnotwork from
if i could give zero stars, i would
The only pro was the tech support I FINALLY reached after calling and calling and calling...he tried to help, but alas could not find a solution either and advised per his supervisor for me to talk to the business I purchased my download Turbo Deluxe from, to refund me. The CONs - my Turbo deluxe would never upload my taxes from last year, even with me doing them the same way. It continuously gave me a wrong password code and locked me out. Not once or twice, but over a period of every day for 3 weeks. Never could reach a live person to help me....kept being redirected. If that wasn't bad enough, once I manually entered all of my information and paid to e-file it FAILED. That took a couple of days to work around and then for 9 different submissions, it kept being rejected by the IRS for a Turbo Deluxe error. This is when I finally got a living and breathing person and they spent an hour and fourteen minutes trying to find their error and never could... in the end....I had to print and mail. I am not happy
Date published: 2023-04-11
Rated 5 out of 5 by
MamaNeedsSleep from
TurboTax makes doing taxes easy!
I used to do my taxes manually, looking up form after form; it became a task I worked on slowly over 2 months. Now I work on it slowly but finish it after a few sessions. Much better!
Date published: 2023-04-11
Rated 5 out of 5 by
BrianCalabro from
Super Easy
TurboTax made everything super easy to understand and handle myself.
Date published: 2023-04-11
Rated 1 out of 5 by
John11111111111111111 from
did not prompt me to add Identity Protection Pin
Had to file multiple times do to lack of prompt for personal id pin that was assigned by the IRS.
Date published: 2023-04-11
Rated 3 out of 5 by
Taxiiiiiiiiii from
I don't fell valued as a repeat costomer
The cost for Turbo Tax goes up too much each year so even though I'm satisfied with the product. I will seek a cheaper way to do my taxes next year, I don't feel like repeat customers are valued.
All TurboTax® Offerings Reviews - Page 3392
Date published: 2023-04-11
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
jollyrogerarrgh from
Perfect
Always easy to understand and to follow instructions
Date published: 2023-04-11
Rated 5 out of 5 by
MikeS999 from
TurboTax is easy and fantastic!
TurboTax walked me through everything in a logical format and helped me with errors made from my brokerage account.
Date published: 2023-04-11
Rated 5 out of 5 by
LavieX from
Nick was great.
I worked with two different tax experts this season. The previous one was a disaster. disorganized, problematic, complaining, missing things, not knowledgeable. But I asked for a chance and I was matched with Nick, who was thorough, detailed, respectful and detail-oriented. It also resulted in a smaller tax burden..!
Date published: 2023-04-11
Rated 1 out of 5 by
rp145 from
Disappointment
For students with very low income and without any refund it is disappointing to pay 125 US dollars! Will not use this software again.
Date published: 2023-04-11
Rated 5 out of 5 by
limo1234 from
TurboTax is easy to use. Great product!
The application is very easy to work with. I especially like the help section.
Date published: 2023-04-11
Rated 1 out of 5 by
didnotwork from
if i could give zero stars, i would
The only pro was the tech support I FINALLY reached after calling and calling and calling...he tried to help, but alas could not find a solution either and advised per his supervisor for me to talk to the business I purchased my download Turbo Deluxe from, to refund me. The CONs - my Turbo deluxe would never upload my taxes from last year, even with me doing them the same way. It continuously gave me a wrong password code and locked me out. Not once or twice, but over a period of every day for 3 weeks. Never could reach a live person to help me....kept being redirected. If that wasn't bad enough, once I manually entered all of my information and paid to e-file it FAILED. That took a couple of days to work around and then for 9 different submissions, it kept being rejected by the IRS for a Turbo Deluxe error. This is when I finally got a living and breathing person and they spent an hour and fourteen minutes trying to find their error and never could... in the end....I had to print and mail. I am not happy
Date published: 2023-04-11
Rated 5 out of 5 by
MamaNeedsSleep from
TurboTax makes doing taxes easy!
I used to do my taxes manually, looking up form after form; it became a task I worked on slowly over 2 months. Now I work on it slowly but finish it after a few sessions. Much better!
Date published: 2023-04-11
Rated 5 out of 5 by
BrianCalabro from
Super Easy
TurboTax made everything super easy to understand and handle myself.
Date published: 2023-04-11
Rated 1 out of 5 by
John11111111111111111 from
did not prompt me to add Identity Protection Pin
Had to file multiple times do to lack of prompt for personal id pin that was assigned by the IRS.
Date published: 2023-04-11
Rated 3 out of 5 by
Taxiiiiiiiiii from
I don't fell valued as a repeat costomer
The cost for Turbo Tax goes up too much each year so even though I'm satisfied with the product. I will seek a cheaper way to do my taxes next year, I don't feel like repeat customers are valued.
All TurboTax® Offerings Reviews - Page 3392
Date published: 2023-04-11