TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Perfect Always easy to understand and to follow instructions
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is easy and fantastic! TurboTax walked me through everything in a logical format and helped me with errors made from my brokerage account.
Date published: 2023-04-11
Rated 5 out of 5 by from Nick was great. I worked with two different tax experts this season. The previous one was a disaster. disorganized, problematic, complaining, missing things, not knowledgeable. But I asked for a chance and I was matched with Nick, who was thorough, detailed, respectful and detail-oriented. It also resulted in a smaller tax burden..!
Date published: 2023-04-11
Rated 1 out of 5 by from Disappointment For students with very low income and without any refund it is disappointing to pay 125 US dollars! Will not use this software again.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is easy to use. Great product! The application is very easy to work with. I especially like the help section.
Date published: 2023-04-11
Rated 1 out of 5 by from if i could give zero stars, i would The only pro was the tech support I FINALLY reached after calling and calling and calling...he tried to help, but alas could not find a solution either and advised per his supervisor for me to talk to the business I purchased my download Turbo Deluxe from, to refund me. The CONs - my Turbo deluxe would never upload my taxes from last year, even with me doing them the same way. It continuously gave me a wrong password code and locked me out. Not once or twice, but over a period of every day for 3 weeks. Never could reach a live person to help me....kept being redirected. If that wasn't bad enough, once I manually entered all of my information and paid to e-file it FAILED. That took a couple of days to work around and then for 9 different submissions, it kept being rejected by the IRS for a Turbo Deluxe error. This is when I finally got a living and breathing person and they spent an hour and fourteen minutes trying to find their error and never could... in the end....I had to print and mail. I am not happy
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax makes doing taxes easy! I used to do my taxes manually, looking up form after form; it became a task I worked on slowly over 2 months. Now I work on it slowly but finish it after a few sessions. Much better!
Date published: 2023-04-11
Rated 5 out of 5 by from Super Easy TurboTax made everything super easy to understand and handle myself.
Date published: 2023-04-11
Rated 1 out of 5 by from did not prompt me to add Identity Protection Pin Had to file multiple times do to lack of prompt for personal id pin that was assigned by the IRS.
Date published: 2023-04-11
Rated 3 out of 5 by from I don't fell valued as a repeat costomer The cost for Turbo Tax goes up too much each year so even though I'm satisfied with the product. I will seek a cheaper way to do my taxes next year, I don't feel like repeat customers are valued.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3392
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Perfect Always easy to understand and to follow instructions
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is easy and fantastic! TurboTax walked me through everything in a logical format and helped me with errors made from my brokerage account.
Date published: 2023-04-11
Rated 5 out of 5 by from Nick was great. I worked with two different tax experts this season. The previous one was a disaster. disorganized, problematic, complaining, missing things, not knowledgeable. But I asked for a chance and I was matched with Nick, who was thorough, detailed, respectful and detail-oriented. It also resulted in a smaller tax burden..!
Date published: 2023-04-11
Rated 1 out of 5 by from Disappointment For students with very low income and without any refund it is disappointing to pay 125 US dollars! Will not use this software again.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is easy to use. Great product! The application is very easy to work with. I especially like the help section.
Date published: 2023-04-11
Rated 1 out of 5 by from if i could give zero stars, i would The only pro was the tech support I FINALLY reached after calling and calling and calling...he tried to help, but alas could not find a solution either and advised per his supervisor for me to talk to the business I purchased my download Turbo Deluxe from, to refund me. The CONs - my Turbo deluxe would never upload my taxes from last year, even with me doing them the same way. It continuously gave me a wrong password code and locked me out. Not once or twice, but over a period of every day for 3 weeks. Never could reach a live person to help me....kept being redirected. If that wasn't bad enough, once I manually entered all of my information and paid to e-file it FAILED. That took a couple of days to work around and then for 9 different submissions, it kept being rejected by the IRS for a Turbo Deluxe error. This is when I finally got a living and breathing person and they spent an hour and fourteen minutes trying to find their error and never could... in the end....I had to print and mail. I am not happy
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax makes doing taxes easy! I used to do my taxes manually, looking up form after form; it became a task I worked on slowly over 2 months. Now I work on it slowly but finish it after a few sessions. Much better!
Date published: 2023-04-11
Rated 5 out of 5 by from Super Easy TurboTax made everything super easy to understand and handle myself.
Date published: 2023-04-11
Rated 1 out of 5 by from did not prompt me to add Identity Protection Pin Had to file multiple times do to lack of prompt for personal id pin that was assigned by the IRS.
Date published: 2023-04-11
Rated 3 out of 5 by from I don't fell valued as a repeat costomer The cost for Turbo Tax goes up too much each year so even though I'm satisfied with the product. I will seek a cheaper way to do my taxes next year, I don't feel like repeat customers are valued.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3392