TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from If it wasn't for Michael.... I had a horrible experience with Naomi - her vacation time was more important than taking care of me. She called, on the other end of the phone, she did not respond, she left a bogus voice mail message for 2 seconds, there was no way to contact her. She then sent an email as if she missed my call (liar). I was going to work with another tax preparer but this tax prepare wanted to stay on code. the second tax preparer was in the middle of doing my taxes. she asked me to wait for Naomi's call. She never called, instead she without informing me - she switched me to Michael. Michael did a GREAT JOB and he is the only reason why I continued working with Turbotax. IF I would have dealt with Michael first - I would have given it a 5 start. But my ordeal with Naomi was a 1 star
Date published: 2021-05-25
Rated 3 out of 5 by from Turbo Tax prices have increased immensely. Your services have become too expensive. If it were not so late in the day, I would use another tax service. Next year I will start early and do so due to your prices.
Date published: 2021-05-25
Rated 3 out of 5 by from TurboTax is more challenging to use each year The CD I purchased was defective. The need to upgrade my computer each year is annoying -- it takes me a significant amount of time to learn to use the new (usually more complicated) software. The "Preview" was difficult to use. The online "help" was NOT helpful.
Date published: 2021-05-25
Rated 5 out of 5 by from Awesome Fast and simple as usual,didn’t expect a refund this year
Date published: 2021-05-25
Rated 5 out of 5 by from Willie was the BEST I will confidently continue to use TurboTax exclusively because of the amazing service that Willie provided to me.
Date published: 2021-05-25
Rated 5 out of 5 by from My experience was great! Stress free experience. Very professional services.
Date published: 2021-05-25
Rated 5 out of 5 by from Marty was great! Marty was very helpful and informative. She helped us get our taxes done in a timely manner.
Date published: 2021-05-25
Rated 4 out of 5 by from Thank You TruboTax I enjoy and appreciate the help from the TurboTax experts, our CPA was very helpful in answering all of our questions.
Date published: 2021-05-25
Rated 5 out of 5 by from Michael was great The tax expert was very helpful and reassuring. I will use this service again.
Date published: 2021-05-25
Rated 4 out of 5 by from Great Product! Fairly simple and easy to use, although some of the uncertainties as to where the product is leading the client to next, as well as finding your way back to make corrections is sometimes frustrating. Having said that however, Turbo Tax has incorporated a level of light-hearted fun for the user, and the live support is worthy of praise.
Date published: 2021-05-25
All TurboTax® Offerings Reviews - Page 340
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from If it wasn't for Michael.... I had a horrible experience with Naomi - her vacation time was more important than taking care of me. She called, on the other end of the phone, she did not respond, she left a bogus voice mail message for 2 seconds, there was no way to contact her. She then sent an email as if she missed my call (liar). I was going to work with another tax preparer but this tax prepare wanted to stay on code. the second tax preparer was in the middle of doing my taxes. she asked me to wait for Naomi's call. She never called, instead she without informing me - she switched me to Michael. Michael did a GREAT JOB and he is the only reason why I continued working with Turbotax. IF I would have dealt with Michael first - I would have given it a 5 start. But my ordeal with Naomi was a 1 star
Date published: 2021-05-25
Rated 3 out of 5 by from Turbo Tax prices have increased immensely. Your services have become too expensive. If it were not so late in the day, I would use another tax service. Next year I will start early and do so due to your prices.
Date published: 2021-05-25
Rated 3 out of 5 by from TurboTax is more challenging to use each year The CD I purchased was defective. The need to upgrade my computer each year is annoying -- it takes me a significant amount of time to learn to use the new (usually more complicated) software. The "Preview" was difficult to use. The online "help" was NOT helpful.
Date published: 2021-05-25
Rated 5 out of 5 by from Awesome Fast and simple as usual,didn’t expect a refund this year
Date published: 2021-05-25
Rated 5 out of 5 by from Willie was the BEST I will confidently continue to use TurboTax exclusively because of the amazing service that Willie provided to me.
Date published: 2021-05-25
Rated 5 out of 5 by from My experience was great! Stress free experience. Very professional services.
Date published: 2021-05-25
Rated 5 out of 5 by from Marty was great! Marty was very helpful and informative. She helped us get our taxes done in a timely manner.
Date published: 2021-05-25
Rated 4 out of 5 by from Thank You TruboTax I enjoy and appreciate the help from the TurboTax experts, our CPA was very helpful in answering all of our questions.
Date published: 2021-05-25
Rated 5 out of 5 by from Michael was great The tax expert was very helpful and reassuring. I will use this service again.
Date published: 2021-05-25
Rated 4 out of 5 by from Great Product! Fairly simple and easy to use, although some of the uncertainties as to where the product is leading the client to next, as well as finding your way back to make corrections is sometimes frustrating. Having said that however, Turbo Tax has incorporated a level of light-hearted fun for the user, and the live support is worthy of praise.
Date published: 2021-05-25
All TurboTax® Offerings Reviews - Page 340