TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Product Delivery Needs Work I first attempted to purchase Turbo Tax via download. I was unable to register my purchase since I purchased a new computer and the registration process has "scaling issues" which prevented me from entering the code. I spend over two hours on the phone with a representative with no success. I then purchased the CD version. While there were still "scaling issues", I was able to use the experience I gained over the prior two hour session to finally register my CD version. One bright spot - the issue with HSA contributions (company versus individual), seem to have been solved this year.
Date published: 2021-05-23
Rated 1 out of 5 by from give d- as like this survey the questions were spotty at best. never asked me my last name or ssn I had to hunt for page to fill in the blanks ! tedious
Date published: 2021-05-23
Rated 5 out of 5 by from Quick and Easy! Using turbo tax was super simple and very fast!v I highly recommend it!
Date published: 2021-05-23
Rated 1 out of 5 by from Not free Not free chagered me to much for free 90 then another 40 an then 50
Date published: 2021-05-23
Rated 4 out of 5 by from Turbo Tax is Great Works fine, gets the job done. Has for years for me. Only problem I had this year was program gave a not responding several times.
Date published: 2021-05-23
Rated 2 out of 5 by from Problems I could not get the charitable contributions to work!!!!
Date published: 2021-05-23
Rated 5 out of 5 by from Turbo Tax is awesome!! I have been using turbo tax for over 20 years, every year for friends and family. Very user friendly and the helpful hints with examples, suggestions. Makes tax filing fun and always a pleasant learning experience.
Date published: 2021-05-23
Rated 5 out of 5 by from Great Job Extremely easy to guide through. Turbo Tax made filing my taxes less stressful.
Date published: 2021-05-23
Rated 4 out of 5 by from Disc version is great. Online version not so much I tried using the version of turbotax premier from online thinking it would be the same as the disc versions I have used for years, but it is not. For example it took me over three hours (1 1/2 hours on the phone with support) to be able to transfer previous years information to this years return. After additional problems I just purchased the disc version. The first thing it asked was whether I wanted to transfer previous information, and instantly did it with no issues. So disc version great. No way will I try the online version again
Date published: 2021-05-23
Rated 3 out of 5 by from Repetitive Have used TT for years, every year seems more questions have to be re-answered instead of the application prepopulating previously entered answers. I am sw test manager and understand that first time through everything needs to be cleared to prompt the user....but after that populate the dialogs with previous state. This would make application flow much better.
Date published: 2021-05-23
All TurboTax® Offerings Reviews - Page 338
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Product Delivery Needs Work I first attempted to purchase Turbo Tax via download. I was unable to register my purchase since I purchased a new computer and the registration process has "scaling issues" which prevented me from entering the code. I spend over two hours on the phone with a representative with no success. I then purchased the CD version. While there were still "scaling issues", I was able to use the experience I gained over the prior two hour session to finally register my CD version. One bright spot - the issue with HSA contributions (company versus individual), seem to have been solved this year.
Date published: 2021-05-23
Rated 1 out of 5 by from give d- as like this survey the questions were spotty at best. never asked me my last name or ssn I had to hunt for page to fill in the blanks ! tedious
Date published: 2021-05-23
Rated 5 out of 5 by from Quick and Easy! Using turbo tax was super simple and very fast!v I highly recommend it!
Date published: 2021-05-23
Rated 1 out of 5 by from Not free Not free chagered me to much for free 90 then another 40 an then 50
Date published: 2021-05-23
Rated 4 out of 5 by from Turbo Tax is Great Works fine, gets the job done. Has for years for me. Only problem I had this year was program gave a not responding several times.
Date published: 2021-05-23
Rated 2 out of 5 by from Problems I could not get the charitable contributions to work!!!!
Date published: 2021-05-23
Rated 5 out of 5 by from Turbo Tax is awesome!! I have been using turbo tax for over 20 years, every year for friends and family. Very user friendly and the helpful hints with examples, suggestions. Makes tax filing fun and always a pleasant learning experience.
Date published: 2021-05-23
Rated 5 out of 5 by from Great Job Extremely easy to guide through. Turbo Tax made filing my taxes less stressful.
Date published: 2021-05-23
Rated 4 out of 5 by from Disc version is great. Online version not so much I tried using the version of turbotax premier from online thinking it would be the same as the disc versions I have used for years, but it is not. For example it took me over three hours (1 1/2 hours on the phone with support) to be able to transfer previous years information to this years return. After additional problems I just purchased the disc version. The first thing it asked was whether I wanted to transfer previous information, and instantly did it with no issues. So disc version great. No way will I try the online version again
Date published: 2021-05-23
Rated 3 out of 5 by from Repetitive Have used TT for years, every year seems more questions have to be re-answered instead of the application prepopulating previously entered answers. I am sw test manager and understand that first time through everything needs to be cleared to prompt the user....but after that populate the dialogs with previous state. This would make application flow much better.
Date published: 2021-05-23
All TurboTax® Offerings Reviews - Page 338