TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Love turbo tax The easiest way to do your taxes - love Turbo tax!
Date published: 2023-04-13
Rated 1 out of 5 by from TurboTax is not free! I've been using TurboTax for the past 4 years now, and the program gets worse every year. Contrary to what everyone says, no service on TurboTax is free. They charge for everything, and they only give you assistance services with the program if you pay more money. This year, I barely had enough in my bank account to pay for the efile. So I chose to use my return, and oddly enough, they told me I couldn't use my return to pay. I won't be coming back to TurboTax next year. Very poor experience, don't waste your time.
Date published: 2023-04-13
Rated 5 out of 5 by from love the one on one helpful people I was confused about some thing and they took the time to walk me through it.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is excellent and easy and fast Excellent easy. Fast no complications at anytime ever
Date published: 2023-04-13
Rated 5 out of 5 by from Good Reliable Tool The only angst is that Turbo Tax should have an option to click on for states that do not have an income tax. I'm a NH filer and we do not have a state tax so my filing with Turbo Tax always appears to be incomplete.
Date published: 2023-04-13
Rated 4 out of 5 by from Good product Sometimes your prompts ask questions that I don't have the knowledge to answer. More explanations would be helpful
Date published: 2023-04-13
Rated 1 out of 5 by from Over charged It should've been free, like the past few years ago :(
Date published: 2023-04-13
Rated 4 out of 5 by from turbo tax should support files for E file K1065 get better returns than going to a tax accountant.
Date published: 2023-04-13
Rated 3 out of 5 by from Best of Bad Options There's a lot here that's really good and very helpful -- and some software issues that are more than a little problematic. It's not exactly confidence inspiring when their calculation of my effective tax rate (on page 1 of the final report) had the decimal point in the wrong place -- effective tax rate was 24% NOT 2.4%! I created a workaround to actually use my business name, but it was a workaround for something that should have been built-in. There's more, but if you want a full user-experience review, contact a professional.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use Step by step makes the software easy to use . Been using the software for years.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3329
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love turbo tax The easiest way to do your taxes - love Turbo tax!
Date published: 2023-04-13
Rated 1 out of 5 by from TurboTax is not free! I've been using TurboTax for the past 4 years now, and the program gets worse every year. Contrary to what everyone says, no service on TurboTax is free. They charge for everything, and they only give you assistance services with the program if you pay more money. This year, I barely had enough in my bank account to pay for the efile. So I chose to use my return, and oddly enough, they told me I couldn't use my return to pay. I won't be coming back to TurboTax next year. Very poor experience, don't waste your time.
Date published: 2023-04-13
Rated 5 out of 5 by from love the one on one helpful people I was confused about some thing and they took the time to walk me through it.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is excellent and easy and fast Excellent easy. Fast no complications at anytime ever
Date published: 2023-04-13
Rated 5 out of 5 by from Good Reliable Tool The only angst is that Turbo Tax should have an option to click on for states that do not have an income tax. I'm a NH filer and we do not have a state tax so my filing with Turbo Tax always appears to be incomplete.
Date published: 2023-04-13
Rated 4 out of 5 by from Good product Sometimes your prompts ask questions that I don't have the knowledge to answer. More explanations would be helpful
Date published: 2023-04-13
Rated 1 out of 5 by from Over charged It should've been free, like the past few years ago :(
Date published: 2023-04-13
Rated 4 out of 5 by from turbo tax should support files for E file K1065 get better returns than going to a tax accountant.
Date published: 2023-04-13
Rated 3 out of 5 by from Best of Bad Options There's a lot here that's really good and very helpful -- and some software issues that are more than a little problematic. It's not exactly confidence inspiring when their calculation of my effective tax rate (on page 1 of the final report) had the decimal point in the wrong place -- effective tax rate was 24% NOT 2.4%! I created a workaround to actually use my business name, but it was a workaround for something that should have been built-in. There's more, but if you want a full user-experience review, contact a professional.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use Step by step makes the software easy to use . Been using the software for years.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3329