TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from i didn't like the online one. the online one doesnt allow me to look at the forms so I felt I was always in the dark about my return. next to impossible to change things once they were entered. I never did see my depreciation schedule or my schedule E worksheet. Next year I'll use the download one
Date published: 2023-04-11
Rated 1 out of 5 by from turbo tax hurts my feelings they have lots of issues filing my tax returns but no problem taking my money
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is Easy for beginners and professionals I've used Turbo Tax for several years and this year was the easiest. It's institutive and accurate. The program leads you step by step with helps if you are unsure of a question. I highly recommend its use.
Date published: 2023-04-11
Rated 2 out of 5 by from Turbo Tax lack of live support is shameful I have be a TT purchaser for years and years. I purchase an online download via Amazon. I purchase the one that handles both home and finances...so it is pretty pricey. I am disappointed that the only way that I can talk to a live support person is to pay for the upgrade with $90. So sad...you really have diminished your service for a great tool. You advertise on tv, buy TT and don't do your taxes. Here I am buying your product and doing my taxes...and yet I cannot even get a live answer from someone.
Date published: 2023-04-11
Rated 1 out of 5 by from Scam This should be a free service and you should fell bad
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is user friendly! Turbo Tax seems to be thorough and up to date. I had no issues.
Date published: 2023-04-11
Rated 4 out of 5 by from I choose Turbo Tax to do my taxes. It took a few days but I got it done. I choose Turbo Tax to do my taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from GREAT JOB Easy and simple to use. Another successful year of turbo tax!
Date published: 2023-04-11
Rated 5 out of 5 by from A better experience I like to try several tax prep methods and see which one flows better and provides more info, leaving less strange faces and question marks floating above my head. This years prep method (Turbotax) won easily. I never had to walk away and clear my head which I did with tax act. I also visited the J H tax prep people and after seeing the lack of prep questions, followed by the purposed cost, I laughed at him, declaring his company a fraud.
Date published: 2023-04-11
Rated 4 out of 5 by from Sales Tax Deduction Not Clear I found the instructions for sales tax deduction unclear. The implication was that extra large purchases can be listed and deducted separately. However, as I thought, that only works if itemizing. I also feel the cost for a simple return is unnecessarily high. I buy the lowest version available to get the audit and identity protection. I buy the protection in case something should happen to me and my wife had to deal with a problem alone. Otherwise I would use an online free program.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3327
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from i didn't like the online one. the online one doesnt allow me to look at the forms so I felt I was always in the dark about my return. next to impossible to change things once they were entered. I never did see my depreciation schedule or my schedule E worksheet. Next year I'll use the download one
Date published: 2023-04-11
Rated 1 out of 5 by from turbo tax hurts my feelings they have lots of issues filing my tax returns but no problem taking my money
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is Easy for beginners and professionals I've used Turbo Tax for several years and this year was the easiest. It's institutive and accurate. The program leads you step by step with helps if you are unsure of a question. I highly recommend its use.
Date published: 2023-04-11
Rated 2 out of 5 by from Turbo Tax lack of live support is shameful I have be a TT purchaser for years and years. I purchase an online download via Amazon. I purchase the one that handles both home and finances...so it is pretty pricey. I am disappointed that the only way that I can talk to a live support person is to pay for the upgrade with $90. So sad...you really have diminished your service for a great tool. You advertise on tv, buy TT and don't do your taxes. Here I am buying your product and doing my taxes...and yet I cannot even get a live answer from someone.
Date published: 2023-04-11
Rated 1 out of 5 by from Scam This should be a free service and you should fell bad
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is user friendly! Turbo Tax seems to be thorough and up to date. I had no issues.
Date published: 2023-04-11
Rated 4 out of 5 by from I choose Turbo Tax to do my taxes. It took a few days but I got it done. I choose Turbo Tax to do my taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from GREAT JOB Easy and simple to use. Another successful year of turbo tax!
Date published: 2023-04-11
Rated 5 out of 5 by from A better experience I like to try several tax prep methods and see which one flows better and provides more info, leaving less strange faces and question marks floating above my head. This years prep method (Turbotax) won easily. I never had to walk away and clear my head which I did with tax act. I also visited the J H tax prep people and after seeing the lack of prep questions, followed by the purposed cost, I laughed at him, declaring his company a fraud.
Date published: 2023-04-11
Rated 4 out of 5 by from Sales Tax Deduction Not Clear I found the instructions for sales tax deduction unclear. The implication was that extra large purchases can be listed and deducted separately. However, as I thought, that only works if itemizing. I also feel the cost for a simple return is unnecessarily high. I buy the lowest version available to get the audit and identity protection. I buy the protection in case something should happen to me and my wife had to deal with a problem alone. Otherwise I would use an online free program.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3327