TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax Review Every year is always top notch. I will always continue to use TurboTax
Date published: 2023-04-13
Rated 2 out of 5 by from Lots of Problems This Year I have used Turbo Tax for almost 15 years and it's always been fairly easy and straightforward. I have never had problems like I have this year (filing for 2022). This year also seemed to lack the helpful feedback along that way that makes me feel confident I am inputting the correct info. At one point I got stuck in a loop where the TurboTax program kept telling me it "hit a snag" and to try again when I was trying to start my state filing. When I hit submit my taxes it didn't go through. It prompted me to check for updates (which I had just installed updates the day before). I then installed the updates and ran a final review again. I had to fill in an answer I had already answered. It did not leave me feeling confident that things had changed, disappeared, were missing in my forms. Also, what if I had submitted my taxes yesterday before this update came along? Would everything have been okay? It's concerning and doesn't instill the confidence I used to feel.
Date published: 2023-04-13
Rated 2 out of 5 by from TOO EXPENSIVE Its way expensive from the last time I file our income tax. My income tax this year was not complicated as my previous income tax.
Date published: 2023-04-13
Rated 3 out of 5 by from It helped Was easy to follow. Great to use if you do not have a good accountant
Date published: 2023-04-13
Rated 3 out of 5 by from Had to pay for it twice because of problems filing I did my taxes yesterday with a new login and after paying to file, my info was rejected 3 times. Logged in this morning with old login and redid taxes and had to pay again in order to file. How do I get a refund on one of these?
Date published: 2023-04-13
Rated 5 out of 5 by from So easy I'm a return customer... several years now. TurboTax is soooooo easy to use.
Date published: 2023-04-13
Rated 2 out of 5 by from TurboTax is a Marketing Gimmick that Sucks You guys are awesome for helping us do our taxes, but the way you sneakily make everything so annoyingly difficult almost ruins our appreciation for you. A true product would make everything as seamless as possible, asking people at the start if they have any intention of paying money for their taxes. And then not recommending them garbage options for payment after. I'm pretty sure I confused myself with all your suggestions, and I honestly can't say I did a great job filing my taxes. Last year was difficult enough--but this year you guys really did a great job! NOT But still, I appreciate the help with filing taxes... ended up paying anyway...
Date published: 2023-04-13
Rated 4 out of 5 by from One of the on-line filing options I have been using TurboTax for years so it's a habit now. There are other options if I want to save some money. I recommend TurboTax reduce the price to retain customers.
Date published: 2023-04-13
Rated 1 out of 5 by from Too much of a cost for some one that just streams as a hoby and that is their only income not worth the time and money... this shoulda been added under their simple file options way to pricey for what i needed it for will just doing it my self after seeing what was done.
Date published: 2023-04-13
Rated 5 out of 5 by from Awesome and very helpful Great the helpful advice was awesome and it made me feel confident
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3307
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Review Every year is always top notch. I will always continue to use TurboTax
Date published: 2023-04-13
Rated 2 out of 5 by from Lots of Problems This Year I have used Turbo Tax for almost 15 years and it's always been fairly easy and straightforward. I have never had problems like I have this year (filing for 2022). This year also seemed to lack the helpful feedback along that way that makes me feel confident I am inputting the correct info. At one point I got stuck in a loop where the TurboTax program kept telling me it "hit a snag" and to try again when I was trying to start my state filing. When I hit submit my taxes it didn't go through. It prompted me to check for updates (which I had just installed updates the day before). I then installed the updates and ran a final review again. I had to fill in an answer I had already answered. It did not leave me feeling confident that things had changed, disappeared, were missing in my forms. Also, what if I had submitted my taxes yesterday before this update came along? Would everything have been okay? It's concerning and doesn't instill the confidence I used to feel.
Date published: 2023-04-13
Rated 2 out of 5 by from TOO EXPENSIVE Its way expensive from the last time I file our income tax. My income tax this year was not complicated as my previous income tax.
Date published: 2023-04-13
Rated 3 out of 5 by from It helped Was easy to follow. Great to use if you do not have a good accountant
Date published: 2023-04-13
Rated 3 out of 5 by from Had to pay for it twice because of problems filing I did my taxes yesterday with a new login and after paying to file, my info was rejected 3 times. Logged in this morning with old login and redid taxes and had to pay again in order to file. How do I get a refund on one of these?
Date published: 2023-04-13
Rated 5 out of 5 by from So easy I'm a return customer... several years now. TurboTax is soooooo easy to use.
Date published: 2023-04-13
Rated 2 out of 5 by from TurboTax is a Marketing Gimmick that Sucks You guys are awesome for helping us do our taxes, but the way you sneakily make everything so annoyingly difficult almost ruins our appreciation for you. A true product would make everything as seamless as possible, asking people at the start if they have any intention of paying money for their taxes. And then not recommending them garbage options for payment after. I'm pretty sure I confused myself with all your suggestions, and I honestly can't say I did a great job filing my taxes. Last year was difficult enough--but this year you guys really did a great job! NOT But still, I appreciate the help with filing taxes... ended up paying anyway...
Date published: 2023-04-13
Rated 4 out of 5 by from One of the on-line filing options I have been using TurboTax for years so it's a habit now. There are other options if I want to save some money. I recommend TurboTax reduce the price to retain customers.
Date published: 2023-04-13
Rated 1 out of 5 by from Too much of a cost for some one that just streams as a hoby and that is their only income not worth the time and money... this shoulda been added under their simple file options way to pricey for what i needed it for will just doing it my self after seeing what was done.
Date published: 2023-04-13
Rated 5 out of 5 by from Awesome and very helpful Great the helpful advice was awesome and it made me feel confident
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3307