TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from If I could find something better .... TTax misses a number of simple things. One example: They push you to pay for electronic filing the state tax but if you chose not to they don't return to it directly to print out what I need to send it. I have to do it manually. Some of the information retrieved from my broker didn't translate this year such as foreign payments/taxes. It worked last year though. I had to track it down. The same for misc expenses. It worked last year. If I choose not to answer the initial marketing questions they ask every time I log in regardless. If I work on my taxes for awhile then stop, close TTax and come back several days later, it starts out at the very beginning and not where I left off. (How hard is that?) Although generally good at their simple info-box information, some that I required were not there even though, when I found it, it only required a sentence or two for me to know what it was.
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome Awesome should of been file this way years ago, Love the easy format and help.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo is great! I have used Turbo Tax for 20+ years with great success. It is generally easy to understand and follow. I would recommend it over any of the other tax programs.
Date published: 2023-04-11
Rated 4 out of 5 by from Awesome They were great! Answered my questions in a timely manner and were patient with me
Date published: 2023-04-11
Rated 5 out of 5 by from Super easy Took less time than the system predicted and I was rushing. 8th year to use Turbo.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax efficient Save My Time and not so hard to follow the direction.
Date published: 2023-04-11
Rated 5 out of 5 by from Excellent Turbo Tax has been safe and reliable for several years. This year was particularly easy because if I has questions, the answers popped right up on the screen. I felt confident in getting my taxes completed and filed.
Date published: 2023-04-11
Rated 3 out of 5 by from Very complicated Took me more than 1hr because system could not read a picture the correct way. I was also promised a call because I could not submit e-filing and I had to figure it out myself.
Date published: 2023-04-11
Rated 5 out of 5 by from Easy to follow I like using TTP. It is easy to follow. But make sure you make time and have everything you need in front of you.
Date published: 2023-04-11
Rated 4 out of 5 by from TurboTax is great, but... I see it improve every year and this year's turbotax platform has been the best so far. They make the process of filing taxes easy to understand and do, and all my records are in one place. I just wish they would minimize the advertising.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3305
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from If I could find something better .... TTax misses a number of simple things. One example: They push you to pay for electronic filing the state tax but if you chose not to they don't return to it directly to print out what I need to send it. I have to do it manually. Some of the information retrieved from my broker didn't translate this year such as foreign payments/taxes. It worked last year though. I had to track it down. The same for misc expenses. It worked last year. If I choose not to answer the initial marketing questions they ask every time I log in regardless. If I work on my taxes for awhile then stop, close TTax and come back several days later, it starts out at the very beginning and not where I left off. (How hard is that?) Although generally good at their simple info-box information, some that I required were not there even though, when I found it, it only required a sentence or two for me to know what it was.
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome Awesome should of been file this way years ago, Love the easy format and help.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo is great! I have used Turbo Tax for 20+ years with great success. It is generally easy to understand and follow. I would recommend it over any of the other tax programs.
Date published: 2023-04-11
Rated 4 out of 5 by from Awesome They were great! Answered my questions in a timely manner and were patient with me
Date published: 2023-04-11
Rated 5 out of 5 by from Super easy Took less time than the system predicted and I was rushing. 8th year to use Turbo.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax efficient Save My Time and not so hard to follow the direction.
Date published: 2023-04-11
Rated 5 out of 5 by from Excellent Turbo Tax has been safe and reliable for several years. This year was particularly easy because if I has questions, the answers popped right up on the screen. I felt confident in getting my taxes completed and filed.
Date published: 2023-04-11
Rated 3 out of 5 by from Very complicated Took me more than 1hr because system could not read a picture the correct way. I was also promised a call because I could not submit e-filing and I had to figure it out myself.
Date published: 2023-04-11
Rated 5 out of 5 by from Easy to follow I like using TTP. It is easy to follow. But make sure you make time and have everything you need in front of you.
Date published: 2023-04-11
Rated 4 out of 5 by from TurboTax is great, but... I see it improve every year and this year's turbotax platform has been the best so far. They make the process of filing taxes easy to understand and do, and all my records are in one place. I just wish they would minimize the advertising.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3305