TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Turbo Tax It was a good experience. I was satisfied with the expert that assisted me.
Date published: 2023-04-11
Rated 5 out of 5 by from Way to Go Turbo Tax helpers and experts! I normally have pretty straight forward taxes but didn't this year - and the experts were so patient and helpful! THANK YOU!
Date published: 2023-04-11
Rated 5 out of 5 by from Understanding Inquiries It was easy to answer all inquiries as opposed to filling out the actual tax return. Also having used Turbo Tax in the past few years, all updated income had been tracked and was entered on the current tax return without needing my confirmation.
Date published: 2023-04-11
Rated 4 out of 5 by from easy to use! I've used TT for 8 years now, incredibly easy to use. If I come across something I may be confused on, there's always tips or help from an agent. I used an agent in the previous year, and one of the nicest and intelligent people I've met. She was an immense help!
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is so easy self explanatory and easy to use. step by step direction
Date published: 2023-04-11
Rated 4 out of 5 by from Love Turbotax Ive been using Turbotax for many years now and I love the software. Its easy to work with and it takes you through doing your taxes step by step, question by question. Easy-Peasy. In the last few years though, I have noticed that the software can get a little glitchy, I will be doing my taxes, save the return to come back to it later and my file wont be there, I will have to start all over (frustrating). or I may answer a question one way to see what the outcome will be, then go back to answer the same question another way, then go back again and then it will just take me to a whole new topic. so where does that question go cuz then I cant find it again (strange). or the best one is, I get done with my fed return and move on to state and it will ask me if I want to use my one free state filing fee for free, I click yes and get done with my state return and go to e-file and it charges me $25 anyways. where did my free state e-file go? its Little glitchy things like that. Thanks for listening.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax makes it easy! The first time filing my taxes was as seamless as possible. The step-by-step process created a fluent way to know what I was doing, would definitely use TurboTax next year.
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax again I've been using it for years and once again it has a small bug that frustrated me. I checked the wrong box for two home offices on the 2106 worksheet in the interviews and although I had unchecked it, it did not correct the form and would bomb out of the review on line 16b. I eventually found this error created an extra 2106 form and it was corrected by removing the extra form. Wasted a lot of my time.
Date published: 2023-04-11
Rated 5 out of 5 by from good service quick and easy; answered my concerns and solved any issues
Date published: 2023-04-11
Rated 5 out of 5 by from turbotax i have used turbotax for many years and have always been satisfied
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3298
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax It was a good experience. I was satisfied with the expert that assisted me.
Date published: 2023-04-11
Rated 5 out of 5 by from Way to Go Turbo Tax helpers and experts! I normally have pretty straight forward taxes but didn't this year - and the experts were so patient and helpful! THANK YOU!
Date published: 2023-04-11
Rated 5 out of 5 by from Understanding Inquiries It was easy to answer all inquiries as opposed to filling out the actual tax return. Also having used Turbo Tax in the past few years, all updated income had been tracked and was entered on the current tax return without needing my confirmation.
Date published: 2023-04-11
Rated 4 out of 5 by from easy to use! I've used TT for 8 years now, incredibly easy to use. If I come across something I may be confused on, there's always tips or help from an agent. I used an agent in the previous year, and one of the nicest and intelligent people I've met. She was an immense help!
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is so easy self explanatory and easy to use. step by step direction
Date published: 2023-04-11
Rated 4 out of 5 by from Love Turbotax Ive been using Turbotax for many years now and I love the software. Its easy to work with and it takes you through doing your taxes step by step, question by question. Easy-Peasy. In the last few years though, I have noticed that the software can get a little glitchy, I will be doing my taxes, save the return to come back to it later and my file wont be there, I will have to start all over (frustrating). or I may answer a question one way to see what the outcome will be, then go back to answer the same question another way, then go back again and then it will just take me to a whole new topic. so where does that question go cuz then I cant find it again (strange). or the best one is, I get done with my fed return and move on to state and it will ask me if I want to use my one free state filing fee for free, I click yes and get done with my state return and go to e-file and it charges me $25 anyways. where did my free state e-file go? its Little glitchy things like that. Thanks for listening.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax makes it easy! The first time filing my taxes was as seamless as possible. The step-by-step process created a fluent way to know what I was doing, would definitely use TurboTax next year.
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax again I've been using it for years and once again it has a small bug that frustrated me. I checked the wrong box for two home offices on the 2106 worksheet in the interviews and although I had unchecked it, it did not correct the form and would bomb out of the review on line 16b. I eventually found this error created an extra 2106 form and it was corrected by removing the extra form. Wasted a lot of my time.
Date published: 2023-04-11
Rated 5 out of 5 by from good service quick and easy; answered my concerns and solved any issues
Date published: 2023-04-11
Rated 5 out of 5 by from turbotax i have used turbotax for many years and have always been satisfied
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3298