TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Excellent product, Pricey, but worth it Straightforward to use for the novice or someone like me who's been using Turbo Tax for about 10 years. A little pricey and multiple states should be free. But works well and you are paying for the quality. You can cut corners on a pizza, but should never on your taxes
Date published: 2023-04-11
Rated 5 out of 5 by from easy to do easy to use. Still a few things I am unsure about but over all ok
Date published: 2023-04-11
Rated 5 out of 5 by from Guided me through the bushes! This iteration of the program is the best so far. Even though I wasn't sure how to enter some of my information, the questions and prompts guided me in a very understandable and efficient manner.
Date published: 2023-04-11
Rated 5 out of 5 by from Yes turbo tax is awesome! I had a good experience filing my taxes. It was very easy.
Date published: 2023-04-11
Rated 3 out of 5 by from Not as easy to navigate as in years past Very difficult to get back to form or detailed info if you need to make changes. Price increase for a more difficult product. I will probably switch next year. Review shows details that shouldn’t have even been included (such as use of my vehicle to serve a rental property) but when seeing it in the review document, there’s no way to change it in the document and I had to go back to the beginning to make changes (which did not include a way to remove the vehicle from my rental expenses) Altogether a frustrated experience for which the answer is “say mister, you need to upgrade to the Max). Anyway, I got it done.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is a wonderful program! I have been using TurboTax ever since I started my business. In comparison to others, it is easier to follow, faster to use, and helps get the best return!
Date published: 2023-04-11
Rated 5 out of 5 by from Ron and Turbo Tax is awesome Ron was excellent to work with and made me feel at ease and competent.
Date published: 2023-04-11
Rated 5 out of 5 by from through with excellent guidance Excellent program with courteous online chat help. Great service
Date published: 2023-04-11
Rated 5 out of 5 by from excellent I haven't had the opportunity to contact to ask a question.
Date published: 2023-04-11
Rated 3 out of 5 by from If I could find something better .... TTax misses a number of simple things. One example: They push you to pay for electronic filing the state tax but if you chose not to they don't return to it directly to print out what I need to send it. I have to do it manually. Some of the information retrieved from my broker didn't translate this year such as foreign payments/taxes. It worked last year though. I had to track it down. The same for misc expenses. It worked last year. If I choose not to answer the initial marketing questions they ask every time I log in regardless. If I work on my taxes for awhile then stop, close TTax and come back several days later, it starts out at the very beginning and not where I left off. (How hard is that?) Although generally good at their simple info-box information, some that I required were not there even though, when I found it, it only required a sentence or two for me to know what it was.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3279
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent product, Pricey, but worth it Straightforward to use for the novice or someone like me who's been using Turbo Tax for about 10 years. A little pricey and multiple states should be free. But works well and you are paying for the quality. You can cut corners on a pizza, but should never on your taxes
Date published: 2023-04-11
Rated 5 out of 5 by from easy to do easy to use. Still a few things I am unsure about but over all ok
Date published: 2023-04-11
Rated 5 out of 5 by from Guided me through the bushes! This iteration of the program is the best so far. Even though I wasn't sure how to enter some of my information, the questions and prompts guided me in a very understandable and efficient manner.
Date published: 2023-04-11
Rated 5 out of 5 by from Yes turbo tax is awesome! I had a good experience filing my taxes. It was very easy.
Date published: 2023-04-11
Rated 3 out of 5 by from Not as easy to navigate as in years past Very difficult to get back to form or detailed info if you need to make changes. Price increase for a more difficult product. I will probably switch next year. Review shows details that shouldn’t have even been included (such as use of my vehicle to serve a rental property) but when seeing it in the review document, there’s no way to change it in the document and I had to go back to the beginning to make changes (which did not include a way to remove the vehicle from my rental expenses) Altogether a frustrated experience for which the answer is “say mister, you need to upgrade to the Max). Anyway, I got it done.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is a wonderful program! I have been using TurboTax ever since I started my business. In comparison to others, it is easier to follow, faster to use, and helps get the best return!
Date published: 2023-04-11
Rated 5 out of 5 by from Ron and Turbo Tax is awesome Ron was excellent to work with and made me feel at ease and competent.
Date published: 2023-04-11
Rated 5 out of 5 by from through with excellent guidance Excellent program with courteous online chat help. Great service
Date published: 2023-04-11
Rated 5 out of 5 by from excellent I haven't had the opportunity to contact to ask a question.
Date published: 2023-04-11
Rated 3 out of 5 by from If I could find something better .... TTax misses a number of simple things. One example: They push you to pay for electronic filing the state tax but if you chose not to they don't return to it directly to print out what I need to send it. I have to do it manually. Some of the information retrieved from my broker didn't translate this year such as foreign payments/taxes. It worked last year though. I had to track it down. The same for misc expenses. It worked last year. If I choose not to answer the initial marketing questions they ask every time I log in regardless. If I work on my taxes for awhile then stop, close TTax and come back several days later, it starts out at the very beginning and not where I left off. (How hard is that?) Although generally good at their simple info-box information, some that I required were not there even though, when I found it, it only required a sentence or two for me to know what it was.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3279