TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Good but not great When errors occur it does not take you to that form. Also, you can't pull up a form that you want to use and enter the information putting it into your tax return.
Date published: 2023-04-12
Rated 4 out of 5 by from Generally well thought out and easy to use Good product. Have used it for years. I do believe they could use a better library of forms, this is the only reason I didn't give 5 stars.
Date published: 2023-04-11
Rated 3 out of 5 by from Turbo T is useful, however not improving over time Like others, i have used Turbo tax for about a decade. It used to be my goto product for taxes, however, despite charging more, it has not grown it's native intelligence over time. It has not kept up with improvements in enhanced intelligent AI leaning SW modes. Often i run into errors that it knows nothing about and i have to rely on the community or Google to solve.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax makes doing your taxes easy I appreciate the links to answer questions about the part of your tax form that you are working on.
Date published: 2023-04-11
Rated 2 out of 5 by from Used to be better and cheaper It's getting annoying with every other page trying to sell you an upgrade, it's expensive enough as is. Now it won't link my bank info either.
Date published: 2023-04-11
Rated 5 out of 5 by from As great as ever Same great experience as always. Looking forward to next year.
Date published: 2023-04-11
Rated 4 out of 5 by from Taxes are fun but Turbotax was very good We dealt with a MS Anaiz and she found solutions to all our problems
Date published: 2023-04-11
Rated 1 out of 5 by from Turbo Tax Business - Worst user friendly Turbo Tax Business - Worst user friendly.............................
Date published: 2023-04-11
Rated 4 out of 5 by from Great for beginners TurboTax is easy to use with helpful guidelines and quality questions to smooth the transition along
Date published: 2023-04-11
Rated 3 out of 5 by from Glitchy There were a lot of glitches especially when it came to adding my CC number to pay for Turbo Tax. It also tried to close when I entered my state. For filling out the state income tax it didn't have any explanations on what some of the deductions were. I had to look it up elsewhere.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3271
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good but not great When errors occur it does not take you to that form. Also, you can't pull up a form that you want to use and enter the information putting it into your tax return.
Date published: 2023-04-12
Rated 4 out of 5 by from Generally well thought out and easy to use Good product. Have used it for years. I do believe they could use a better library of forms, this is the only reason I didn't give 5 stars.
Date published: 2023-04-11
Rated 3 out of 5 by from Turbo T is useful, however not improving over time Like others, i have used Turbo tax for about a decade. It used to be my goto product for taxes, however, despite charging more, it has not grown it's native intelligence over time. It has not kept up with improvements in enhanced intelligent AI leaning SW modes. Often i run into errors that it knows nothing about and i have to rely on the community or Google to solve.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax makes doing your taxes easy I appreciate the links to answer questions about the part of your tax form that you are working on.
Date published: 2023-04-11
Rated 2 out of 5 by from Used to be better and cheaper It's getting annoying with every other page trying to sell you an upgrade, it's expensive enough as is. Now it won't link my bank info either.
Date published: 2023-04-11
Rated 5 out of 5 by from As great as ever Same great experience as always. Looking forward to next year.
Date published: 2023-04-11
Rated 4 out of 5 by from Taxes are fun but Turbotax was very good We dealt with a MS Anaiz and she found solutions to all our problems
Date published: 2023-04-11
Rated 1 out of 5 by from Turbo Tax Business - Worst user friendly Turbo Tax Business - Worst user friendly.............................
Date published: 2023-04-11
Rated 4 out of 5 by from Great for beginners TurboTax is easy to use with helpful guidelines and quality questions to smooth the transition along
Date published: 2023-04-11
Rated 3 out of 5 by from Glitchy There were a lot of glitches especially when it came to adding my CC number to pay for Turbo Tax. It also tried to close when I entered my state. For filling out the state income tax it didn't have any explanations on what some of the deductions were. I had to look it up elsewhere.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3271