TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Makes it simple the simplest way to do taxes with no major issues and fair prices
Date published: 2023-04-13
Rated 3 out of 5 by from TURBO TAX WITH UPCHARGE FEATURE I purchased the program at BJ. I did not like the way the program wanted to connect to all my personal accounts which was the constant default. Then after almost each step the program is trying to get you to pay an upcharge fee. And then at the end it again tried to double fee me. I had to call customer service which was good...but I have to wait for the refund...hope I get it...I used TurboTax for 2 years and then used H&R for 3 because they offered a bonus from Amazon. I used Turbo tax this year because thats what BJ and Sams was selling.
Date published: 2023-04-13
Rated 3 out of 5 by from It's fine, I've never tried anything else I'd love it if it were easier to enter my health insurance info (1095-A)-- it's really tedious.
Date published: 2023-04-13
Rated 1 out of 5 by from Poor Correction Algorithm Poor, Example Schedule E Alabama state only allows 5 lines within line 18, Turbo Tax didn't tell me that when I reviewed state return until I reviewed again after paying to file. This caused me to dig back through and figure out two rental properties expenses had to be combined into 5 lines total. Turbo Tax did absolutely nothing to mitigate this.
Date published: 2023-04-13
Rated 4 out of 5 by from I' m glad I didn't have to do it without Turbo Tax I had trouble deleting sections that I discovered I did not need once I filled anything in. Can you make this easier?
Date published: 2023-04-13
Rated 1 out of 5 by from New system is slower and incompetent. What a gigantic headache this software has become.
Date published: 2023-04-13
Rated 1 out of 5 by from Should be better Not good at K-1s. Added info from last year on K-1 even though I didn't have one this year. I could not delete. Should be more stream lined. Asks several unnecessary questions after answering at the beginning.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is very easy to use. We've using Turbo Tax many years. Turbo Tax give you all the tip and we just need to follow the instruction to maximise our return.
Date published: 2023-04-13
Rated 5 out of 5 by from so helpful and easy to understand Your layout is perfect and easy to understand! Thank you!!!
Date published: 2023-04-13
Rated 3 out of 5 by from Average Didn't care for the forcing of wanting to file for a different state I worked in. All taxes were deducted for State of residence.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3252
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Makes it simple the simplest way to do taxes with no major issues and fair prices
Date published: 2023-04-13
Rated 3 out of 5 by from TURBO TAX WITH UPCHARGE FEATURE I purchased the program at BJ. I did not like the way the program wanted to connect to all my personal accounts which was the constant default. Then after almost each step the program is trying to get you to pay an upcharge fee. And then at the end it again tried to double fee me. I had to call customer service which was good...but I have to wait for the refund...hope I get it...I used TurboTax for 2 years and then used H&R for 3 because they offered a bonus from Amazon. I used Turbo tax this year because thats what BJ and Sams was selling.
Date published: 2023-04-13
Rated 3 out of 5 by from It's fine, I've never tried anything else I'd love it if it were easier to enter my health insurance info (1095-A)-- it's really tedious.
Date published: 2023-04-13
Rated 1 out of 5 by from Poor Correction Algorithm Poor, Example Schedule E Alabama state only allows 5 lines within line 18, Turbo Tax didn't tell me that when I reviewed state return until I reviewed again after paying to file. This caused me to dig back through and figure out two rental properties expenses had to be combined into 5 lines total. Turbo Tax did absolutely nothing to mitigate this.
Date published: 2023-04-13
Rated 4 out of 5 by from I' m glad I didn't have to do it without Turbo Tax I had trouble deleting sections that I discovered I did not need once I filled anything in. Can you make this easier?
Date published: 2023-04-13
Rated 1 out of 5 by from New system is slower and incompetent. What a gigantic headache this software has become.
Date published: 2023-04-13
Rated 1 out of 5 by from Should be better Not good at K-1s. Added info from last year on K-1 even though I didn't have one this year. I could not delete. Should be more stream lined. Asks several unnecessary questions after answering at the beginning.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is very easy to use. We've using Turbo Tax many years. Turbo Tax give you all the tip and we just need to follow the instruction to maximise our return.
Date published: 2023-04-13
Rated 5 out of 5 by from so helpful and easy to understand Your layout is perfect and easy to understand! Thank you!!!
Date published: 2023-04-13
Rated 3 out of 5 by from Average Didn't care for the forcing of wanting to file for a different state I worked in. All taxes were deducted for State of residence.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3252