TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Far too many ads The product is fine, it gets the job done. But being shown ads multiple times while using the paid version of the product is frustrating, especially since paying to file might not be a thing if it weren't for Intuit's lobbying efforts.
Date published: 2023-04-12
Rated 5 out of 5 by from Returns over Turbo Tax I've used Turbo Tax for over 20 years and its been absolutely awesome. I have noticed the rate has been consistently increasing. NOT GOOD but overall, I wouldn't take it any other way. Simply great information and service.
Date published: 2023-04-12
Rated 1 out of 5 by from TurboTax is losing another loyal customer Turbo Tax used to be my go to for filing taxes. This will be my last year to file with them. It is overpriced. I paid to file federal and two states, just to learn that I need to pay $50 again to send my state applications electronically. TurboTax is losing lots of customers with their fees.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is wonderful Turbo Tax live help very professional. Thank you so much.
Date published: 2023-04-12
Rated 5 out of 5 by from I appreciate Turbo Tax I've been using Turbo Tax for many years and it gets easier and easier every year!
Date published: 2023-04-12
Rated 2 out of 5 by from Won't eFile I've allowed pop-ups, cleared cache and cookies and did all per the TurboTax help site to no avail. I still had to print both the Fed and State returns and mail them. This is a recurring problem. Why use TurboTax if I can't eFile?
Date published: 2023-04-12
Rated 1 out of 5 by from Overcharging! I have been a TurboTax member for 6 years. I have always liked the simplicity of it and how affordable it is. With its new changes, I now have to pay a processing fee to pay with my refund and pay extra to get deductibles regarding being a teacher. I'm very disappointed with this and will recommend other online tax services to friends and family.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is the best! I had a great experience with my assistant, Todd, and then a great experience with my Tax Professional, Fitzpatrick!
Date published: 2023-04-12
Rated 3 out of 5 by from Helpful, but NOT free I didn't have a complicated tax return, but apparently it wasn't "simple" enough because I ended up having to pay THEM over $100 just to file...I wish I would've just paid some person to do it all for me...
Date published: 2023-04-12
Rated 4 out of 5 by from Nothing like waiting till the last minute It was painless until I had to actually pay Fed. Taxes
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3248
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Far too many ads The product is fine, it gets the job done. But being shown ads multiple times while using the paid version of the product is frustrating, especially since paying to file might not be a thing if it weren't for Intuit's lobbying efforts.
Date published: 2023-04-12
Rated 5 out of 5 by from Returns over Turbo Tax I've used Turbo Tax for over 20 years and its been absolutely awesome. I have noticed the rate has been consistently increasing. NOT GOOD but overall, I wouldn't take it any other way. Simply great information and service.
Date published: 2023-04-12
Rated 1 out of 5 by from TurboTax is losing another loyal customer Turbo Tax used to be my go to for filing taxes. This will be my last year to file with them. It is overpriced. I paid to file federal and two states, just to learn that I need to pay $50 again to send my state applications electronically. TurboTax is losing lots of customers with their fees.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is wonderful Turbo Tax live help very professional. Thank you so much.
Date published: 2023-04-12
Rated 5 out of 5 by from I appreciate Turbo Tax I've been using Turbo Tax for many years and it gets easier and easier every year!
Date published: 2023-04-12
Rated 2 out of 5 by from Won't eFile I've allowed pop-ups, cleared cache and cookies and did all per the TurboTax help site to no avail. I still had to print both the Fed and State returns and mail them. This is a recurring problem. Why use TurboTax if I can't eFile?
Date published: 2023-04-12
Rated 1 out of 5 by from Overcharging! I have been a TurboTax member for 6 years. I have always liked the simplicity of it and how affordable it is. With its new changes, I now have to pay a processing fee to pay with my refund and pay extra to get deductibles regarding being a teacher. I'm very disappointed with this and will recommend other online tax services to friends and family.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is the best! I had a great experience with my assistant, Todd, and then a great experience with my Tax Professional, Fitzpatrick!
Date published: 2023-04-12
Rated 3 out of 5 by from Helpful, but NOT free I didn't have a complicated tax return, but apparently it wasn't "simple" enough because I ended up having to pay THEM over $100 just to file...I wish I would've just paid some person to do it all for me...
Date published: 2023-04-12
Rated 4 out of 5 by from Nothing like waiting till the last minute It was painless until I had to actually pay Fed. Taxes
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3248