TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from LOVE TURBO TAX I have used it for the last several years very simple to used no scheduled appointment needed no driving to where ever your tax place is do it from the comforts of your own home when you have a free hour.
Date published: 2023-04-12
Rated 3 out of 5 by from Streamlined but hidden fees The process was simple, but the fee displayed up-front did not match the final price. In fact, the final price was more than double the initial price that was listed.
Date published: 2023-04-12
Rated 5 out of 5 by from good convenient and easy to use focus on the specifics not complicated
Date published: 2023-04-12
Rated 5 out of 5 by from Very easy TurboTax is very easy to use and does a really good job of walking you through the process to determine the best tax return to file. There are so many tax laws that it would be virtually impossible as a non-CPA to do taxes in any reasonable amount of time.
Date published: 2023-04-12
Rated 4 out of 5 by from good BUT need to watch carefully too many upsells and places where you force me into upgrades and then I have to go back and remove something. very shady!
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to navigate once you get the knack I've been using Turbo Tax for several years, so they are doing a fine service,
Date published: 2023-04-12
Rated 2 out of 5 by from This year Turbotax is very poorTurbot I have use Turbotax for years. But this years version was very hard to use. I made to phone call and they were not resole the issue. Was not able to do the federal 2023 estimate. Could never get the help screens to work. The zoom help would never open. program IA refund of $890 but setting up email state it listed refund of $544.
Date published: 2023-04-12
Rated 5 out of 5 by from It was understandable to complete. It was a great experience, thank you for sharing all
Date published: 2023-04-12
Rated 5 out of 5 by from Always amazing I've used you guys for years! Thank you. I have my Accounting degree but still need all the help I can get
Date published: 2023-04-12
Rated 4 out of 5 by from Live Assisted I don't think Live should be included when the tax return process begins. I didn't notice it was on, and ended up paying for it. Since I had to pay for it anyway (I called to have it take off and all I could get was a small discount , I used a Live expert to walk through the return with me at then end. The person I dealt with was very nice and professional.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3245
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from LOVE TURBO TAX I have used it for the last several years very simple to used no scheduled appointment needed no driving to where ever your tax place is do it from the comforts of your own home when you have a free hour.
Date published: 2023-04-12
Rated 3 out of 5 by from Streamlined but hidden fees The process was simple, but the fee displayed up-front did not match the final price. In fact, the final price was more than double the initial price that was listed.
Date published: 2023-04-12
Rated 5 out of 5 by from good convenient and easy to use focus on the specifics not complicated
Date published: 2023-04-12
Rated 5 out of 5 by from Very easy TurboTax is very easy to use and does a really good job of walking you through the process to determine the best tax return to file. There are so many tax laws that it would be virtually impossible as a non-CPA to do taxes in any reasonable amount of time.
Date published: 2023-04-12
Rated 4 out of 5 by from good BUT need to watch carefully too many upsells and places where you force me into upgrades and then I have to go back and remove something. very shady!
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to navigate once you get the knack I've been using Turbo Tax for several years, so they are doing a fine service,
Date published: 2023-04-12
Rated 2 out of 5 by from This year Turbotax is very poorTurbot I have use Turbotax for years. But this years version was very hard to use. I made to phone call and they were not resole the issue. Was not able to do the federal 2023 estimate. Could never get the help screens to work. The zoom help would never open. program IA refund of $890 but setting up email state it listed refund of $544.
Date published: 2023-04-12
Rated 5 out of 5 by from It was understandable to complete. It was a great experience, thank you for sharing all
Date published: 2023-04-12
Rated 5 out of 5 by from Always amazing I've used you guys for years! Thank you. I have my Accounting degree but still need all the help I can get
Date published: 2023-04-12
Rated 4 out of 5 by from Live Assisted I don't think Live should be included when the tax return process begins. I didn't notice it was on, and ended up paying for it. Since I had to pay for it anyway (I called to have it take off and all I could get was a small discount , I used a Live expert to walk through the return with me at then end. The person I dealt with was very nice and professional.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3245