TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Could not enter my Premier License Code We bought Premier version from Costco. It included a CD, but my computer cannot use it. The directions said to go on-line to access and download Turbotax. I did, and completed my filings. But I was never directed to enter the 16 digit License Code, and therefore paid an extra $178 to e-file my returns. The Turbotax help line and site were no help. Similar comments were entered by many others. I want a refund for the CD I purchased from Costco.
Date published: 2023-04-12
Rated 2 out of 5 by from Fine. Lame Fee. It's fine. It's all fine. The $39 fee to process my deposit to my account is nothing less than criminal. For shame.
Date published: 2023-04-12
Rated 2 out of 5 by from Not a good experience this time For the first time ever, my tax returns got rejected. This was because there was a duplicate entry of a 1099INT. I thought this would be something TurboTax should have caught before it was to leave my computer, yet I was slapped with $129.00 fee to come out of my already measly state refund. Lo and behold my return got rejected a 2nd time! This time because my IP PIN was missing. I wasn't asked if I was issued one, I don't know that it gets cleared and would need to be reentered I would have hoped the TurboTax person would know. Yet I had to pay $129.00.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is easy to use. We been using Turbo Tax for years and every year it is getting better and better. The personnel were very helpful and knowledgeable I was served by one of the tax expert, she was very patient and helpful on my questions and she even helped me filling it up the questions. God bless you all.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax 2022 Easiest way I could fine to file my taxes, the quickest also.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use It was very easy to use. I like using it because it walks you through the steps
Date published: 2023-04-12
Rated 1 out of 5 by from Far too many ads The product is fine, it gets the job done. But being shown ads multiple times while using the paid version of the product is frustrating, especially since paying to file might not be a thing if it weren't for Intuit's lobbying efforts.
Date published: 2023-04-12
Rated 5 out of 5 by from Returns over Turbo Tax I've used Turbo Tax for over 20 years and its been absolutely awesome. I have noticed the rate has been consistently increasing. NOT GOOD but overall, I wouldn't take it any other way. Simply great information and service.
Date published: 2023-04-12
Rated 1 out of 5 by from TurboTax is losing another loyal customer Turbo Tax used to be my go to for filing taxes. This will be my last year to file with them. It is overpriced. I paid to file federal and two states, just to learn that I need to pay $50 again to send my state applications electronically. TurboTax is losing lots of customers with their fees.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is wonderful Turbo Tax live help very professional. Thank you so much.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3237
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Could not enter my Premier License Code We bought Premier version from Costco. It included a CD, but my computer cannot use it. The directions said to go on-line to access and download Turbotax. I did, and completed my filings. But I was never directed to enter the 16 digit License Code, and therefore paid an extra $178 to e-file my returns. The Turbotax help line and site were no help. Similar comments were entered by many others. I want a refund for the CD I purchased from Costco.
Date published: 2023-04-12
Rated 2 out of 5 by from Fine. Lame Fee. It's fine. It's all fine. The $39 fee to process my deposit to my account is nothing less than criminal. For shame.
Date published: 2023-04-12
Rated 2 out of 5 by from Not a good experience this time For the first time ever, my tax returns got rejected. This was because there was a duplicate entry of a 1099INT. I thought this would be something TurboTax should have caught before it was to leave my computer, yet I was slapped with $129.00 fee to come out of my already measly state refund. Lo and behold my return got rejected a 2nd time! This time because my IP PIN was missing. I wasn't asked if I was issued one, I don't know that it gets cleared and would need to be reentered I would have hoped the TurboTax person would know. Yet I had to pay $129.00.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is easy to use. We been using Turbo Tax for years and every year it is getting better and better. The personnel were very helpful and knowledgeable I was served by one of the tax expert, she was very patient and helpful on my questions and she even helped me filling it up the questions. God bless you all.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax 2022 Easiest way I could fine to file my taxes, the quickest also.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use It was very easy to use. I like using it because it walks you through the steps
Date published: 2023-04-12
Rated 1 out of 5 by from Far too many ads The product is fine, it gets the job done. But being shown ads multiple times while using the paid version of the product is frustrating, especially since paying to file might not be a thing if it weren't for Intuit's lobbying efforts.
Date published: 2023-04-12
Rated 5 out of 5 by from Returns over Turbo Tax I've used Turbo Tax for over 20 years and its been absolutely awesome. I have noticed the rate has been consistently increasing. NOT GOOD but overall, I wouldn't take it any other way. Simply great information and service.
Date published: 2023-04-12
Rated 1 out of 5 by from TurboTax is losing another loyal customer Turbo Tax used to be my go to for filing taxes. This will be my last year to file with them. It is overpriced. I paid to file federal and two states, just to learn that I need to pay $50 again to send my state applications electronically. TurboTax is losing lots of customers with their fees.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is wonderful Turbo Tax live help very professional. Thank you so much.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3237