TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Customer Experience The experience was great. The UX, customer support was also great. However, there was no reason why i was charged $170 for tax return. It has a generic saying "based on the complexity of the return". More insight would be useful
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax rocks Turbo Tax is awesome. It is self explanatory. It is user-friendly
Date published: 2023-04-12
Rated 1 out of 5 by from The most expensive option I got taken in by the promise of a free federal return, but that's not an option. You'll get signed up for Premium for $119 whether you like it or not. I'm not using Turbo Tax again,
Date published: 2023-04-12
Rated 2 out of 5 by from Usually satisfied but frustrated this year I appreciate all that TurboTax helps me remember and complete for my taxes. However, this year, because I live in Florida, box 15 on my W-2 is blank, and TurboTax would not let me leave it blank and progress to e-file. Apparently this happened for my brother as well, but he was able to progress through it. This seems to be a program glitch as opposed to a specific reason why I need to print vs. e-file. Please fix this glitch before next year for states that have no state income tax!
Date published: 2023-04-12
Rated 4 out of 5 by from Good except the surprise fees at the end. I loved everything except that TurboTax said the first state would be "free" but didn't mention it would cost $25 to e-file. Then when I got to the end, there was also a $40 "refund processing service fee" that snuck in there, for a total of $65 in fees.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy and so intuitive to use TurboTax is truly one of the best platforms for filing your taxes. It saves your info from previous years to save you time and it looks for all deductions, state and federal, to save you money. What more could you ask for in a tax platform?
Date published: 2023-04-12
Rated 5 out of 5 by from Made things simple Quick and easy. Made doing my taxes not stressful.
Date published: 2023-04-12
Rated 5 out of 5 by from Fast and Easy Really intuitive and easy to click through but also easy to go back and verify information. Although there is a lot to look at and to click through, this is a breeze.
Date published: 2023-04-12
Rated 3 out of 5 by from Usually love, disappointed this time I have been using TurboTax since 2015 and this was the first year I started to have issues. I needed to see what my return would be for certain situations so it told me I needed to upgrade. Therefore, I upgraded. Then, when I needed to go back and not add business expense stuff, it would not let me go back to the free version. I could not for the life of me figure out how to clear out what I had put in in order to go back to the free version. I feel like I have been scammed this go around.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is great! It was such an easy process that explained every step. I appreciated the information and examples.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3228
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Customer Experience The experience was great. The UX, customer support was also great. However, there was no reason why i was charged $170 for tax return. It has a generic saying "based on the complexity of the return". More insight would be useful
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax rocks Turbo Tax is awesome. It is self explanatory. It is user-friendly
Date published: 2023-04-12
Rated 1 out of 5 by from The most expensive option I got taken in by the promise of a free federal return, but that's not an option. You'll get signed up for Premium for $119 whether you like it or not. I'm not using Turbo Tax again,
Date published: 2023-04-12
Rated 2 out of 5 by from Usually satisfied but frustrated this year I appreciate all that TurboTax helps me remember and complete for my taxes. However, this year, because I live in Florida, box 15 on my W-2 is blank, and TurboTax would not let me leave it blank and progress to e-file. Apparently this happened for my brother as well, but he was able to progress through it. This seems to be a program glitch as opposed to a specific reason why I need to print vs. e-file. Please fix this glitch before next year for states that have no state income tax!
Date published: 2023-04-12
Rated 4 out of 5 by from Good except the surprise fees at the end. I loved everything except that TurboTax said the first state would be "free" but didn't mention it would cost $25 to e-file. Then when I got to the end, there was also a $40 "refund processing service fee" that snuck in there, for a total of $65 in fees.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy and so intuitive to use TurboTax is truly one of the best platforms for filing your taxes. It saves your info from previous years to save you time and it looks for all deductions, state and federal, to save you money. What more could you ask for in a tax platform?
Date published: 2023-04-12
Rated 5 out of 5 by from Made things simple Quick and easy. Made doing my taxes not stressful.
Date published: 2023-04-12
Rated 5 out of 5 by from Fast and Easy Really intuitive and easy to click through but also easy to go back and verify information. Although there is a lot to look at and to click through, this is a breeze.
Date published: 2023-04-12
Rated 3 out of 5 by from Usually love, disappointed this time I have been using TurboTax since 2015 and this was the first year I started to have issues. I needed to see what my return would be for certain situations so it told me I needed to upgrade. Therefore, I upgraded. Then, when I needed to go back and not add business expense stuff, it would not let me go back to the free version. I could not for the life of me figure out how to clear out what I had put in in order to go back to the free version. I feel like I have been scammed this go around.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is great! It was such an easy process that explained every step. I appreciated the information and examples.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3228