TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is the way to go! Turbotax is easy and efficient; anyone can use it. I have been using them for the past 8 years and have never had a problem.
Date published: 2023-04-12
Rated 5 out of 5 by from Great experience year after year Turbo Tax makes something that's complex and intimidating easy to use and friendly. I love how I can upload the PDFs of my documents to save time. I also love the feature where the call center rep can see your screen if you have an issue you can't figure out. Great tech!
Date published: 2023-04-12
Rated 2 out of 5 by from Buggy The federal return process was buggy this year. The language on the state return was confusing. I have been using Turbo Tax for a very LONG time and my 2022 return experience was by far the worst.
Date published: 2023-04-12
Rated 3 out of 5 by from easy to use its easy to use but when you ask questions without upgrading and paying a bunch extra you dont really get the answers you are looking for. I thought I was filling state for free and then get to the end and get charged $118.00. Also if you want to take the fee out of your taxes they charge even more extra.
Date published: 2023-04-12
Rated 5 out of 5 by from LOVE TURBO TAX I have used it for the last several years very simple to used no scheduled appointment needed no driving to where ever your tax place is do it from the comforts of your own home when you have a free hour.
Date published: 2023-04-12
Rated 3 out of 5 by from Streamlined but hidden fees The process was simple, but the fee displayed up-front did not match the final price. In fact, the final price was more than double the initial price that was listed.
Date published: 2023-04-12
Rated 5 out of 5 by from good convenient and easy to use focus on the specifics not complicated
Date published: 2023-04-12
Rated 5 out of 5 by from Very easy TurboTax is very easy to use and does a really good job of walking you through the process to determine the best tax return to file. There are so many tax laws that it would be virtually impossible as a non-CPA to do taxes in any reasonable amount of time.
Date published: 2023-04-12
Rated 4 out of 5 by from good BUT need to watch carefully too many upsells and places where you force me into upgrades and then I have to go back and remove something. very shady!
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to navigate once you get the knack I've been using Turbo Tax for several years, so they are doing a fine service,
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3224
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is the way to go! Turbotax is easy and efficient; anyone can use it. I have been using them for the past 8 years and have never had a problem.
Date published: 2023-04-12
Rated 5 out of 5 by from Great experience year after year Turbo Tax makes something that's complex and intimidating easy to use and friendly. I love how I can upload the PDFs of my documents to save time. I also love the feature where the call center rep can see your screen if you have an issue you can't figure out. Great tech!
Date published: 2023-04-12
Rated 2 out of 5 by from Buggy The federal return process was buggy this year. The language on the state return was confusing. I have been using Turbo Tax for a very LONG time and my 2022 return experience was by far the worst.
Date published: 2023-04-12
Rated 3 out of 5 by from easy to use its easy to use but when you ask questions without upgrading and paying a bunch extra you dont really get the answers you are looking for. I thought I was filling state for free and then get to the end and get charged $118.00. Also if you want to take the fee out of your taxes they charge even more extra.
Date published: 2023-04-12
Rated 5 out of 5 by from LOVE TURBO TAX I have used it for the last several years very simple to used no scheduled appointment needed no driving to where ever your tax place is do it from the comforts of your own home when you have a free hour.
Date published: 2023-04-12
Rated 3 out of 5 by from Streamlined but hidden fees The process was simple, but the fee displayed up-front did not match the final price. In fact, the final price was more than double the initial price that was listed.
Date published: 2023-04-12
Rated 5 out of 5 by from good convenient and easy to use focus on the specifics not complicated
Date published: 2023-04-12
Rated 5 out of 5 by from Very easy TurboTax is very easy to use and does a really good job of walking you through the process to determine the best tax return to file. There are so many tax laws that it would be virtually impossible as a non-CPA to do taxes in any reasonable amount of time.
Date published: 2023-04-12
Rated 4 out of 5 by from good BUT need to watch carefully too many upsells and places where you force me into upgrades and then I have to go back and remove something. very shady!
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to navigate once you get the knack I've been using Turbo Tax for several years, so they are doing a fine service,
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3224