TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Went really well Really easy. I think I have 2 accounts since you merged with Mint. Something to fix. Explanations are better then ever
Date published: 2023-04-12
Rated 5 out of 5 by from Smooth Nice and smooth every year turbo tax has helped me file. Thank you.
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome and easy! Doing taxes for the first time, and Turbotax was a gift (being great and free)
Date published: 2023-04-12
Rated 1 out of 5 by from Frustrating I couldn't go back to change information I realized was incorrect during the smart check. Once I input something, it was stuck and had no way to change it without completely starting over. The order was not logical either and kept changing what line item I was actually filling out. I had to Clear and start over 4 times! Not sure it was worth what I paid and will consider using a different service next year for what I had to pay to file. Super disappointed and wish I could get a refund for the extra 2 hours it took me to finally get it as close to right as i could. I am still not 100% convinced the tax return was filled out correctly. It is a shame to have used your services for 8 years and had such a frustrating experience.
Date published: 2023-04-12
Rated 5 out of 5 by from Quick and easy to use. The site is made to quickly and efficiently file your taxes. Works great!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is convenient! Positive overall! I thought the service had good steps and procedures. I liked my experience.
Date published: 2023-04-12
Rated 5 out of 5 by from So easy! Thank you Turbo Tax! I was hesitant to try turbo tax but I’m so glad I did. If I knew it was this easy, I would not have waited to the last minute.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax is awesome. It was easy to use Great! This interface is great and helped me do this without calling a live agent
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo Tax=Quick & Easy TurboTax Online my go-to for filing taxes. It does not require scheduling an appointment and can be done any time, day or night. the prices are OK i guess. i spent almost $130 on my refund processing fees but thats about as much as you would be charged from a professional anyways. You can upload your W-2s directly, which saves a TON of time. it took less than an hour to file from start to finish. everything is explained step by step so if you dont know how to fill out information, you can get help.
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome. I've been dreading doing this on my own, and finally had to beat the deadline; it was much easier than I expected, and accomplished in less time than I had set aside.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3215
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Went really well Really easy. I think I have 2 accounts since you merged with Mint. Something to fix. Explanations are better then ever
Date published: 2023-04-12
Rated 5 out of 5 by from Smooth Nice and smooth every year turbo tax has helped me file. Thank you.
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome and easy! Doing taxes for the first time, and Turbotax was a gift (being great and free)
Date published: 2023-04-12
Rated 1 out of 5 by from Frustrating I couldn't go back to change information I realized was incorrect during the smart check. Once I input something, it was stuck and had no way to change it without completely starting over. The order was not logical either and kept changing what line item I was actually filling out. I had to Clear and start over 4 times! Not sure it was worth what I paid and will consider using a different service next year for what I had to pay to file. Super disappointed and wish I could get a refund for the extra 2 hours it took me to finally get it as close to right as i could. I am still not 100% convinced the tax return was filled out correctly. It is a shame to have used your services for 8 years and had such a frustrating experience.
Date published: 2023-04-12
Rated 5 out of 5 by from Quick and easy to use. The site is made to quickly and efficiently file your taxes. Works great!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is convenient! Positive overall! I thought the service had good steps and procedures. I liked my experience.
Date published: 2023-04-12
Rated 5 out of 5 by from So easy! Thank you Turbo Tax! I was hesitant to try turbo tax but I’m so glad I did. If I knew it was this easy, I would not have waited to the last minute.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax is awesome. It was easy to use Great! This interface is great and helped me do this without calling a live agent
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo Tax=Quick & Easy TurboTax Online my go-to for filing taxes. It does not require scheduling an appointment and can be done any time, day or night. the prices are OK i guess. i spent almost $130 on my refund processing fees but thats about as much as you would be charged from a professional anyways. You can upload your W-2s directly, which saves a TON of time. it took less than an hour to file from start to finish. everything is explained step by step so if you dont know how to fill out information, you can get help.
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome. I've been dreading doing this on my own, and finally had to beat the deadline; it was much easier than I expected, and accomplished in less time than I had set aside.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3215